SUMMARY

• Results oriented leader who is proficient in the Program and Project Management of software development, change management, and compliance initiatives in the Financial Services, Telecom, Media, Pharmaceutical/Health, Insurance, and Utility industries. Proficient in Waterfall, Agile, and Hybrid SDLC methodologies.
• Exceptional record of successfully delivering organizational and operational change through digital transformation, system integration, and process improvement initiatives.
• Able to develop and manage top performing, cross functional teams and to manage and negotiate with external vendors.
• Extensive involvement working with C - Level executives.

AREAS OF EXPERTISE

• IT Governance/PMO
• Contact Center Management
• Cloud/Hybrid Computing
• IT Infrastructure & Security
• Data Center Migrations
• Mergers and Acquisitions
• Compliance Management
• Waterfall, Agile SDLCs

PROFESSIONAL EXPERIENCE

Senior Program Manager

Confidential

Responsibilities:

• Audited all system interfaces and user access/permissions to identify incorrect information and coordinate compliance read-out to senior Confidential & Confidential managers. Improved compliance in assigned areas by 30%.
• Ensured that security standards were being followed by individual project teams. Monitored the execution of application vulnerability scans, network/penetration testing, database scans, and data encryption. Reviewed remediation activities and schedules. Verified on-boarding and off-boarding of users onto applications followed company best practices.
• Reviewed application fail-over and DR plans and ensured that testing of these plans was implemented Confidential least once per year.
• Established new processes and performed training with application owners to ensure that compliance issues do not reoccur.

Senior Program Manager

Confidential

Responsibilities:

• Turned around the system data migration plans which were behind schedule and were required for the Confidential. Assessed project schedule and resource skills.
• Utilized Agile SDLC and sprint planning to re-aligned schedules, team resources, cross organizational dependencies, and vendor deliveries. Led daily, cross organizational scrum meetings.
• Created detailed project plans, overall status reports, and managed project issues and risks.
• Coordinated organizational re-alignment, change management, and communication activities.
• Laid the groundwork for the establishment of new business processes, including on-going customer support, work order activities (e.g., dispatch of resources to resolve gas leaks, industry SLA’s, etc.), billing conversion, and customer communication.
• Completed post-merger integration with Salesforce, Workday, and ERP solutions.
• Created and executed a strategy for the build out of an enterprise data warehouse (Informatica) used by the C-Level executives for the reporting of business results and for overall business planning.

Senior Project Manager

Confidential

Responsibilities:

• Delivered a 20% improvement in overall mean time to repair and an annual savings of $3M by implementing call center improvements. Negotiated and drove SLA/KPI improvements with the call center vendor and, using Agile SDLC, led daily scrum meetings and to provide monthly application releases that repaired high priority application defects which were affecting business performance and customer satisfaction. Led knowledge management, training, and change management activities.
• Reduced IT operational costs 25% by upgrading business intelligence applications in the US, EMEA, and APAC regions to a single global infrastructure. Project delivery included application transition to the cloud (PaaS) and to an improved data center environment.
• Managed compliance reviews, audits, and remediation plans for Confidential & Confidential applications after an external network security breach. Ensured applications adhered to standards with respect to data privacy and retention, application security, access controls, and other legal/regulatory requirements. Identified remediation plans for compliance gaps and documented corporate dispensations as needed for audit.

Senior Program Manager

Confidential

Responsibilities:

• Led the project estimation, resource management, and delivery for Confidential initiatives on the Confidential & Confidential account.
• Assessed Confidential & Confidential ’s/client requirements and developed implementation plans using Agile, Waterfall, and Hybrid SDLCs.
• Responsible for business development and client relationships to ensure successful project delivery and profitability.
• Generated over $1M in revenue by selling Confidential Cloud Strategy (IaaS, PaaS) solutions to Confidential that would reduce mainframe costs and improve overall system reliability.
• Performed IT cost benefit analysis, established delivery roadmap and technology integration strategy, including plans for application consolidation, rationalization, and optimization.

Senior Program Manager

Confidential

Responsibilities:

• Managed the concurrent development of core banking applications and infrastructure projects to meet new Canadian regulatory requirements.
• Worked directly with contact center and Confidential employees to optimize overall operations and customer experience by automating manual processes.
• Implemented change management activities, including user training, modification of organizational roles, customer communication, and support processes.

Senior Program Manager

Confidential

Responsibilities:

• Provided senior level Program Management and Business Analysis for Confidential, a global insurance company.
• Recruited to manage the application development and deployment of new customer facing electronic delivery capabilities.
• Coordinated with legal and business teams to ensure that all letters and legal notices generated by the systems complied with state laws and regulations.
• Resulted in $5M of cost reductions.

IT Director

Confidential

Responsibilities:

• Created and implemented a strategy to integrate the Confidential and Confidential systems. Managed 20+ project managers and coordinated application deployment and change management timelines with the Integration PMO.
• Identified risks and coordinated dependencies with the Marketing
• Served as Integration Coordinator to Confidential Program Management Office (PMO) regarding the Merger and Acquisition
• Provided senior level program management for the Confidential US Web Services/SOA program.