SUMMARY

• Over 20 years of professional experience as a leader in teh areas of Information Technology, Project Management and Deployments for Infrastructure and Operations and Software implementations.
• Specialized in driving efficiencies while improving teh customer experience, optimizing resource utilization, software development lifecycles, developing enterprise projects and interacting wif a wide range of stakeholders.
• Passionate about delivering on company objectives, leading cross functional teams of all sizes and working wif internal and external partners to achieve results.
• Proven success record in leading teams in teh development of high - quality deliverables wif teh ability to break complex issues into manageable parts; define, communicate and fulfill project goals.
• Infrastructure & Operational Deployments Vendor Management Technology/Telecommunications
• Large Platform Integrations Data Center Upgrade Process Optimization & Procedure Development

PROFESSIONAL EXPERIENCE

Confidential, Spokane, WA

Project Manager

Responsibilities:

• Drove teh plan of execution for design, physical buildout and implementation of IT infrastructure for manufacturing operations for new development of Timber Factory in Spokane.
• Worked closely wif manufacturing operations to identify and communicate needs, building strategies and plans to implement.
• Lead IT and 3rd party subject matter experts to ensure delivery against plan.
• Managed teh transition from implementation to sustaining IT support and operations of Internal IT projects.
• Managed Lync hardware and network device implementations. Handled 20 international and local datacenters for over 1 year timeline projects.
• Operational Specialist for new vertical team to review and confirm OT/DF (on time & defect free) on all confirmed hardware installations in datacenters. dis was teh first successful team for teh new ways wifin teh Confidential Cloud Infrastructure & Operations department to deploy hardware/network devices.
• Moved to Azure Team and handled over 60 projects while changes and new processes were trying to be determined and confirmed.

Confidential, Seattle, WA

Project Manager

Responsibilities:

• Effectively was teh dedicated PM for T-Mobile 20 US Nation Wide account sites. Handled all teh coordination, scheduling and efforts for all activities of software and hardware upgrades including IP changes to hardware.
• Conducted weekly Technical Ticket Calls as lead for T-Mobile client along wif engineer support. Scheduled onsite vendors for replacements parts and trouble-shooting efforts wif sites in question.
• Successfully worked remotely full-time wif productive results in managing teh customer, supporting own technical requirements and meeting project deadlines.
• Successfully managed operational, infrastructure, and security projects which were critical to all Global Russell Associates laptops and server upgrade deployments: me.e. Active Directory 2008 R2 Upgrade for over a 100 virtual and existing servers, Cisco AnyConnect Secure Mobility Client deployment, Global RSA 6.0 Server Upgrade, Enterprise Vault 9.0.3 Server Upgrade, Transparent Proxy switch from explicit for end user browsers.
• Coordinated teh efforts to implement Global Video installation upgrades in Sydney, London, Toronto, Tokyo and Seattle simultaneously and successfully on time and wifin budget.
• Proven leadership skills and ability to drive decisions, obtaining buy-in from cross functional groups for success deployments and creating business process improvements.

Confidential, Seattle, WA

Project Engineer

Responsibilities:

• Successfully managed several large International platform projects simultaneously through teh entire development lifecycle from requirements gathering to system deployment while meeting client’s expectations, budget and schedule.
• Experienced leading and motivating cross-functional project teams to deploy new service implementations, develop product releases and troubleshoot issues while using strong organization and communications skills, leadership and negotiations in order to meet client’s expectations.
• Facilitated hardware acquisition process to ensure required equipment is ordered and delivered according to timelines to meet to project schedules while proactively improving internal procedure practices.
• Coordinated teh successful efforts for internal datacenter move consisting of 245 hardware and network elements utilizing teh SharePoint tool to effectively communicate milestones, status and issues.
• Knowledge of ISO 9000 standards, IT infrastructure, production datacenters, Waterfall and Agile development methodologies, operating systems and platform hardware.

Confidential, Seattle, WA

Director of Operations

Responsibilities:

• Assisted in teh creation of teh underlying foundation, preparation and planning in teh process of starting teh business from ground level.
• Oversee teh company’s personnel, budget, P&L, training programs, policy and procedures, organizational change management and business process improvements.
• Manage financial performance of P&L accountability and control operating expenses.
• Anticipate needs to create operational efficiencies, develop creative solutions and implement new systems dat increase operational effectiveness.
• Responsible for purchasing small fleet of vehicles, company inventory and tools to ensure required standards are met for cable installs.
• Managed and oversaw employees to ensure performance and cost focus were met wifin teh company.

Confidential

Business Marketing

Responsibilities:

• Executed teh collection, packaging and distribution of all Field Communication activities for teh World Wide Partners Training and Readiness Group.
• Created documentation of communication processes and maintained monthly and quarterly activities including Electronic Newsletter, Conference Calls, and production of all pre-meeting materials.
• Produced consolidated reports for analysis per each Field Communication Vehicle used for teh WWPTR Group.
• Edited and updated key content pages on Department Team Website wif HTML and XLM tools.
• Responsible for presenting and maintaining teh customer’s website to improve marketing, advertising and to maximize consumer conversion and drive sales to all dealership profit centers.
• Simultaneously and successfully managed several e-Commerce CRM Implementation Projects.
• Coordinated efforts of both client and internal cross-functional resources to meet deadlines and maintain project integrity for duration of project.