EXPERIENCE SUMMARY

• Over 11 + years of technology driven Professional Experience in Software Quality Assurance and Testing in different environment and platforms.I has worked primarily in the domain of Telecom, Health Insurance and State education departments with in - depth noledge on Agile and Waterfall development models. Robust analytical, problem solving, verbal and written communication, decision-making and leadership skills. Proven ability to lead and handle multiple tasks and work in a team or work independently.
• Project Coordinator with excellent experience for Qwest/ Confidential Surveillance and Trouble Ticketing testing team of 30 members.
• Worked as on-site Sr. QA Test lead for multiple QA teams in USA-Denver with CSI (Customer Satisfaction Index) as 100 % for every quarter.
• Abilities in managing all stages of STLC (Software Testing Life Cycle) viz.,
• Preparing daily, weekly and monthly status reports
• Experience working in an agile environment and involved in Scrum daily stand up to track integration backlog, retrospective, sprint review and sprint planning.
• Assisted team to remove impediments by having an understanding the control and release processes.
• Fluent in defining the user stories and establishing the acceptance criteria. Helped with iteration planning, team demos and retrospectives.
• Worked collaboratively with Product Owner, business stakeholders and Development teams to support application release.
• Well Versed with various types of Software Development methodologies Waterfall, Agile and Iterative
• Experience in Capturing testing requirements in a Requirements Traceability Matrix.
• Extensive experience in reviewing Business Requirement Documents, Software Requirements documents and preparing test cases, test script and execution
• Proficient in analyzing the business requirements, Functional requirement specification (FRS), Design documents to formulate test plans and test cases.
• Developed/maintained Test plans, Test Cases, Test Scripts, Defect Tracking and reporting for Manual test environments.
• Experience in development & Implementation of effective Test Plan and Test cases based on the user stories (Functional requirements) related to modules of web method SOA architecture and Web Services using SOAP UI NG PRO and Rest Services.
• Expertise in Sanity testing, ensuring the test coverage, analyzing the risk for the non-testable scenarios and finding solutions out from the discussions with the client.
• Expert in overall testing process by managing, executing UAT, System, Functional, Regression, Integration, end to end testing, ad hoc testing, API, Cross browser, Compatibility, Performance, Web Based, Client-Server and Standalone applications and Web Services.
• Knowledge of different Blue Plans (BCBS health plans) and worked on testing of all BCBS Health plans and involved in testing all Blue Plans including Medicare Part D, Medicaid and Commercial Plans.
• In addition, also possess exceptional mentoring skills, communication skills with strong interpersonal skills and well versed in project management and delivery management activities.
• In-depth noledge on SQL by writing, reviewing and executing SQL queries.

TECHNICAL SKILLS

Testing Tools: Mercury Test Director, HP ALM/QC, BugZilla, QTP/UFT, Selenium, SOA Tester, Bus tester, Tibco tester, Rational Quality Manager, QA Director, Test partner, Rally, JIRA, SOAPUI NG PRO, TFS,Leankit

Testing Methodologies: Black Box testing, System, Functional, Regression, Integration testing, End-to-End testing, Sanity testing, Performance testing, Data Validation and Verification, Webservices testing

Requirement Management Tools: Caliber RM, ReqPro, Confluencec 5.1

Operating System: SQL, PL/SQL, UNIX, Java, C++, C, Shell

Database: Oracle7/8i/10g/11.2g, MS Access, IBM DB2,AQT v9

Database Tools: TOAD, SQL

Other Software: MDW Designer, CRM, OBRM, VMWare, Remedy

PROFESSIONAL EXPERIENCE

Confidential, Lansing, MI

UAT Lead Co-coordinator

Responsibilities:

• Assisting with a series of innovative strategic initiatives for the Michigan Department of Education (MDE), Division of Accountability Services (DAS).
• The initiatives include the development of new assessments and process improvements to existing assessments.
• Conduct test entry reviews and record and document test results
• Design, document and execute test procedures
• Manage all aspects of User Acceptance Testing
• Participate in business requirements documentation reviews to extract test scenarios
• Work closely with the Projects Group to replicate customer issues and application use cases.
• Ability to communicate test progress, test results, and other relevant information to project stakeholders and management.
• Data analysis, data verification, and problem-solving abilities. Working with all MS Office, MS Visio applications.
• Work closely with business users and the internal and external project teams to analyze business requirements in order to create project test scenarios and provide feedback on the actual system implementation of the business logic.
• Creating test plans, test cases, and will participate in user acceptance testing to ensure dat the highest quality products are released to production.
• MOECS /MI-Learn Projects works in an agile environment and involved in Scrum daily stand up to track integration backlog, retrospective, sprint review and sprint planning.
• Fluent in defining the user stories and establishing the acceptance criteria. Helped with iteration planning, team demos and retrospectives.
• Worked collaboratively with Product Owner, business stakeholders and Development teams to support application release.
• Test Execution using tools like lean kit and TFS.

Confidential

Sr.QA Analyst

Responsibilities:

• Designed and implemented functional test plans and test cases based on system understanding and analysis of functional and system specifications.
• Attended Business Requirement Elaboration sessions representing IT-QA to analyze the requirements during analysis phase of the project.
• Once requirements were finalized, performing Ambiguity review on the documents, getting these ambiguities resolved and verifying these changes are incorporated in new set of documents provided by the BA.
• Extensively worked onClaims Adjudication Process, Benefits, Membership, Member Eligibility, Pricing, Pharmacy, Enrollment and Benefitsapplications.
• Tested web applications and App in all Mobile devices(IOS, Android and Windows).Validated Adjudication Claims in the backend files.
• Functional testing and validation of various scenarios was carried out inAS/400Adjudication.UsedDBUcommands to validate data in backend files.
• PreparingTest Data Request (TDR)and Test Data Sizing Forms depending on the project requirement and data eligibility.
• Writing Test Plan document covering project overview, test activities, test strategies and approach, test conditions and objectives, resources, test environment needs and requirements.
• Used HP Quality Center/ALM in documenting requirements and test cases and mapping requirements with test cases, defect reporting and analyzing test results.
• Created service specific RESTFUL endpoints to create TEST Suite and execute test cases in SOAPUI NG PRO.
• Executed Various RESTFUL methods-POST, GET, DELETE request and validated the response against database records.
• Checked and validated JSON syntax to verify the response errors are not related to missing parameters, invalid request or invalid data. Automated SOAP UI test cases adding assertion to test suites.
• Extensively used various functionalities of RXexpress applications such as order processing, prescription processing and Credit cards processing.
• Validated the functionalities of RXExpress API’s with HTTP/RESTFUL request and response.
• Using HTTP/RESTFUL Get Method, verified members claim history with RxClaims for Claim adjudication including filtering pharmacy rejects claims and linking claim to member, provider and pharmacy on various BCBS health plans.
• Performed Functional, Regression, Ad-hoc and End to End testing to ensure all of the Business requirements are covered and functionalities are working as expected of web-based and Client Server application.
• Executed SQL queries to validate the output against the databases like DB2 and Oracle.
• Participated in team review of requirements/design documentation for purposes of test planning, test case review and Cross Application Training.
• Performed Pre-UAT and Production Validation testing.
• Knowledge of different Blue Plans (BCBS health plans) and worked on testing of all BCBS Health plans and involved in testing all Blue Plans including Medicare Part D, Medicaid and Commercial Plans.

Solution Environment: HPALM/QC 11.0, SOAPUI NG PRO1.4.1,SOAPUI 4.5, Confluence 5.1,AQTv9, Agile, IBM DB2,MSA Toolbox(Member Service Agent), RxClaim, XML, Manual, Jira 6.0, CQ5, Oracle 11.2g, RXexpress 14.04,AS/400 I-series (System i), Mobile Devices (IOS, Android and Windows).

Confidential, enver-CO

R.QA Test Lead/Project Coordinator:

Responsibilities:

• Liaising with team members to ensure availability of all testing facilities;
• Closely monitor the testing activities and to provide suggestions if required.
• Report on testing progress to the Project Manager and other designated project personnel; Collate and distribute all testing documentation, and collect completed test documentation;
• Confirm dat all outstanding issues has been resolved or agreed to be resolved later;
• Confirm dat all required workarounds has been defined, agreed, implemented, documented and presented to internal project personnel.
• Analysing the Business Requirements using tools like Req Pro and Caliber.
• Involved in managing manual and automation testing team in offshore.
• Involved in providing the System Test Level Of Estimation (LOE) for QA Team.
• Develop and maintain a schedule for multiple upper/downstream applications to participate as appropriate in testing and Handled Test and Development Standup calls.
• Involved in functional, System Integration & regression testing, for GUI based applications.
• Experience working in an agile environment, participated in story card definition to ensure testability, effort estimation and preparing test metrics in every quarter for audit purpose.
• Worked with business users to perform UAT testing. Automated regression suits using QTP.
• Hands-on experience in HP QC, ALM suites on Test case design, execution, defect management, reporting etc.
• Involved in modules of web methods, web services based SOA testing using SOAP UI Tool.
• Involved in coordinating pairwise testing, user acceptance, alpha and beta, Adhoc testing of web applications with various teams internal as well as external.

Confidential

Quality Analyst/QA Test Lead:

Responsibilities:

• Liaising with team members to ensure availability of all testing facilities;
• Supervise and assist SIT;
• Closely monitor the testing activities and to provide suggestions if required.
• Report on testing progress to the Project Manager and other designated project personnel; Collate and distribute all testing documentation, and collect completed test documentation;
• Confirm dat all outstanding issues has been resolved or agreed to be resolved later;
• Confirm dat all required workarounds has been defined, agreed, implemented, documented and presented to internal project personnel.
• Analysing the Business Requirements using tools like Req Pro and Caliber.
• Involved in integration, system integration, and user acceptance, end to end testing with other upstream application team members to ensure all areas of the application are fully tested and issues are clearly logged and prioritized consistently.
• Involved in Device testing for connectivity features of WIFI etc
• Involved in providing the System Test Level Of Estimation (LOE) for QA Team.
• Involved in modules of web methods, web services based SOA testing using SOAP UI on VOIP Workflow applications
• Hands on experience and noledge in AS400, MS Word, Excel, macros, PowerPoint, SharePoint management software’s etc..
• Involved in designing the test Cases, review and Test execution.
• Involved in testing of the BMC remedy application (Residential Remedy and Group Remedy) and Service Request User interface web applications.
• Tested different functions of the POS system like payments and returns. Moreover, make sure dat the system met the requirements and expectations.
• Report on testing progress to the Project Manager and other designated project personnel; Collate and distribute all testing documentation, and collect completed test documentation;
• Involved in Functional testing of Cable and STB functionalities.
• Evaluated and interpreted Point of Sale requirements created by external vendors...

Confidential

Software Engineer /QA

Responsibilities:

• Analysis of requirements.
• Involved in designing the test Cases, review and Test execution.
• Involved in testing of the TCare as CRM, OBRM as Billing Application and Service Request User interface web applications.
• Handled Test and Development Standup calls
• Report on testing progress to the Project Manager and other designated project personnel; Collate and distribute all testing documentation, and collect completed test documentation;
• Involved in System Integration Testing.
• Automation of regression suits written in VB Scripting using QTP.
• Leading the Team of 10 Members in Offhsore.
• Involved in providing the System Test Level Of Estimation (LOE).
• Identifying test cases and test scenarios and writing test cases for the features, and uploading to a quality center for executions.
• Involved in testing of SONET, Ethernet over SONET (GFP, VCAT and LCAS), and Layer2 Network element features (VLAN and LAG).
• Interoperability testing of Network element with other proprietary Network element, and other Fujitsu Products.
• Stress testing and Performance testing of the network element
• TL1 command syntax verification.
• Provide training and noledge transfer for the new members in the team. Used QC for bug tracking, reporting and interacted with development team to verify bugs fixes, and update bug status.
• Preparation of Test Cases.
• Defect Tracking and Reporting.
• Participated in Team Reviews.
• Involved in Manual Testing, Functional Testing, System Testing and Regression Testing, Integration Testing.