SUMMARY

• Diverse progressive experience in Information Technology, wif emphasis on Project Management and Product Owner in Data - Warehouse and Software Development.
• Expertise in working wif Project Management, Product Ownership, Business Analysis, Risk Analysis, Business Process Models, Business Flow Diagrams and Business Requirement Documents.
• Experience Design and review of various documents including Business requirements document (BRD), Use Case Specifications, UAT and Functional Specifications (FSD).
• Experienced in formulating and defined scope and objectives for interdepartmental projects through research and fact-finding combined wif an understanding of applicable business systems and industry standards.
• Facilitated joint application development (JAD) sessions acting as a facilitator between various teams.
• Solid background in Software Development Life Cycle methodologies such as teh Traditional Waterfall Model and Agile methodologies.
• Good working noledge of Retail industry and Healthcare industry wif Revenue Cycle Management, Claims processing, HIPAA Regulations and ICD10.
• Utilized a combination of business noledge, technical skills, and strategic analysis to provide solutions and creative insights to critical business problems.
• Strong experience in Microsoft Office Suite
• Reputation for dedicated teamwork, high energy, work ethics and commitment wif capability to handle new technologies and situations.

TECHNICAL SKILLS

Operating Systems: Windows/2000/XP, AS400/iSeries.

Databases: SQL Server (DW / ETL), Teradata.

Tools: SmartSheets, MS Project, JIRA, COGNOS, VISIO, TFS, Project Management Gantt Chart, Cherwell, Footprints, Microsoft Office Suite including Excel, Access, Visio, SharePoint, Practice Management Systems (PMS) and Mingle (Electronic Document Repositories) and Footprints (Ticketing Systems).

PROFESSIONAL EXPERIENCE

Confidential

E-Commerce Project Manager Consultant

Responsibilities:

• I is currently working remotely at Confidential which is based in Carmel, Indiana. Confidential is a company which provides an E2E e-commerce platform for small and large scale companies like Dicks Sporting Goods to Tory Burch.
• My primary clients at this company are Spencer’s Gifts, Toys R Us Canada and Soul Cycle.
• For both of these businesses I is leading teh digital transformation projects, which will provide teh end consumer and teh business a complete cycle of e-commerce shopping experience and capabilities from placing teh order online, to allocating inventory in our Omni channel system, fraud detection, payment collection and Invoice fulfillment all teh way up to delivery and fulfillment of teh order.
• I work closely wif teh external client managers to understand their business needs and halp them via different forms of capabilities our platform can offer them, to halp enhance their businesses through e-commerce along wif customer satisfaction and retention.

Confidential, Irving TX

Responsibilities:

• I worked as a Program Manager for 7-Eleven eCommerce, where I halp to digitally transform and drive this initiative to enhance 7-Eleven's Online presence to meet teh needs of a rapidly changing landscape dat demands and requires retailers to transact wherever teh customer is.
• I worked closely wif teh senior leadership drive teh eCommerce initiative to halp redefine 7-Eleven from brick & mortar retailer to an Omni-Channel retailer to drive transactions online as well as in stores.
• eCommerce allows 7-Eleven to participate in teh ongoing retail shift to online marketplaces to meet our customers everyday needs, work collectively wif teh organization to create a 360 degrees opportunity for customer to interact wif our brand. This in turn halps us drive traffic to teh stores, 7 Rewards Program, 7Now and online marketplaces like Amazon, eBay, Woot, Groupon etc.
• Application Development Project: Scan and Pay app
• As a secondary program, I also managed a program called Mobile Scan & Pay app which allows our customers to use this app in all 7-11 stores in US and Canada, where teh user will be able to scan and item, pay wif their device (smartphone) and walk out of teh store, and skipping teh line.
• My role is to lead and direct this project to launch this app in selected 7-11 stores across USA and Canada. This requires me to work wif a cross-functional teams like Product Development (IT), Operations, Marketing, Public Relations, Accounting, Legal, Training and Asset Protection.
• My job is to ensure dat each of these cross-functional teams stays on track and wifin teh timeline and budget of this digital project, where I assist them in getting things in order and moving along as teh project deadline progresses.
• Part of my job is resource allocation and ensuring dat teh teams and individuals are set up for success for teh project, which includes interviewing and hiring resources and working wif Human Resources.
• As a crucial element to this project, I is also responsible for conducting Customer Interviews and consolidating Feedback from these interviews to halp our cross-functional teams and our product manager in making our product better for attracting new and existing customers to use our app and in turn bring in higher revenue for teh company.

Confidential, Dallas,TX

Project Manager

Responsibilities:

• Project Manager, leader and director over company’s major projects for this company like Door realty and RPG Builders real estate companies.
• My role comprises of multiple responsibilities from Project Management to Release Management, Client Management, Change Management and Team Management for our local and Overseas teams
• Serving as teh subject matter expert leading and integrating teh organization towards teh implementation of Agile Methodology utilizing JIRA for Project Tracking, Business Analysis and Business communications via Confluence.

Confidential, Grapevine TX

Product Owner/Project Manager

Responsibilities:

• Project Manager and leader over all Merchandising, HR, Loss Prevention and Accounting, projects.
• Served as teh subject matter expert and directed in facilitating business process improvements through investigation, determining content, review and documentation of all or part of a business in terms of business functions and processes. Responsible for managing teh requirements development process through teh analysis, specification and verification of multiple levels of requirements (business, stakeholder, solution) and provide ongoing support.
• Lead and directed for building teh foundation of teh development effort by capturing teh business context - problem, current state, desired future state, objectives, business needs and impacted user groups.
• Project Manager over new SQL (DW/ETL) Cluster changes and key contributor to teh development of products to meet clients’ business needs from concept to implementation and partner wif Operational Leadership to assess, estimate and articulate ROI.
• Key contributor in teh creation, reporting, tracking and delivery of departmental KPIs.
• Participating in special projects and/or completes other duties as assigned.
• This company needed to implement an internet-based application to improve its Health Insurance claim processing by automating receiving and processing health benefit claims including Medicare and Medicaid. This is a legacy conversation system which initiates all teh necessary procedures, standardizes and validates teh data according to HIPAA regulations and provides error-processing for teh transactions dat could not be fully processed through teh system.
• I lead and managed this Project where we had designed, developed and deployed a highly secure, Web-based system which saved time and resources including HIPAA -compliant security.

Confidential, San Diego, CA

IT Business Analyst (Healthcare)

Responsibilities:

• Teh project I worked involved changes made to teh existing payer system used for processing claims to make it more fraud proof. Inclusion of new ICD codes and billing codes were also a part of teh project to assign specific code to teh disease/injury to make it more consistent and precise to dat of teh providers’ information as a part of teh claim process. Plus an online claim pre-adjudication system was introduced to get a pre-adjudication quote wifin ten seconds of teh request.
• I worked their while attending university to pursue my Bachelor’s degree. I was responsible for performing intermediate duties and support related to branch operational activities and financial services; processes all new account transactions; assisting customers in their selection of various accounts and financial services; cross-selling teh Bank's products and services; opening, maintaining and closing of all account types; performing branch clerical duties; promoting business for teh Bank by maintaining good customer relations and referring customers to appropriate staff for new services. Teh position also required to be fully noledgeable and skilled in teh areas of teller, vault, safe deposit, discussing and accepting credit applications, and to provide leadership, training and support to less experienced New Account Representatives.