SUMMARY

• 17 years of experience achieving ambitious goals in challenging IT and Business environments. Diligent, forward - thinking, and adaptable to dynamic company, customer, and project needs.
• Successful at motivating teams to meet demanding timelines.

TECHNICAL SKILLS

• Implementing PMO & IT Framework Best Practices
• Driving Organizational Change
• Waterfall/Hybrid/Agile Methodologies
• Creating seamless, end-to-end business processes
• Ensuring Successful On-time Delivery
• Experience Working in a Matrix Environment
• Continuous Process Improvement
• Experience Managing Global and National Initiatives
• Experience managing technical and business projects
• IT Portfolio and Program Management Experience
• Center of Excellence Operational Model
• Experience working wifin a Business and Technical PMO

PROFESSIONAL EXPERIENCE:

Confidential, South Elgin, IL

Senior Manager

Responsibilities:

• Sr Manager for a large brokerage insurance company’s initiative tasked wif teh selection and pilot of a new Agency Management System.
• Successfully co-managed RFP selection process for acquiring new Agency Management System.
• Lead group of SME’s and Senior Leadership to define and create current and future state business processes and Standard Operating Procedures (SOP's) across all business units.
• Created project plan utilizing SmartSheet for managing request for proposal, vendor selection and pilot utilizing.
• Weekly discovery sessions wif selected vendors to ensure requirements are met and close gaps.
• Completed gap analysis across 7 regions to create common workflows by line of business.
• Created and tracked scoring templates for managing vendor selection process.
• Assist client and vendor wif Conversion, Pre-pilot and Pilot Go-live.
• Assist client and vendor Deployment Planning & National Roll-out utilizing MS Project and SmartSheet.
• Produced detailed and high-level status reports weekly, updating customers and senior leaders on progress.
• Co-create Change Management Plan and supporting templates utilizing SmartSheet.
• Manage RAID log throughout teh project.
• Assisted client wif managing user acceptance tesing.

Confidential

Project Manager

Responsibilities:

• Work wif cross functional teams (Agency Solutions, Marketing, HR, Enterprise Solutions, Claims, IT, HR, Investments, etc.) to achieve state privacy laws compliance and business objectives.
• Coordinated internal and external resources at teh program and project level, identified project and program risks and issues.
• Partnered wif external vendor(s), business and technology leads to manage and coordinate sprints to successfully deliver application remediation on schedule and wifin teh budget.
• Built strong influential relationships between Confidential ’s areas of business, IT and external vendors.
• Successfully met program milestones wifin a complex program on time and wifin budget.
• Prepare weekly project, program and governance reports to teams and leadership.
• Assisted wif defining and managing teh implementation schedules of global training and awareness programs for teh agency sites.
• Assist teh Global Privacy Director and teh privacy team wif all aspects of teh State Privacy Laws Program.
• Manage multiple technology and business projects and programs from initiation through closure.
• Integration wif Alight Solutions, BIG (background investigation), PeopleFluent (Talent Acquisition) WorkDay
• Successfully managed teh rollout and integration of various HR technology software systems.
• Implement customized system configurations to close internal compliance and legal gaps.
• Identified business, compliance legal and technology gaps and provided oversight.
• Created system support portal to manage internal technology issues and provide metrics and oversight.
• Created project change management and communication plans.
• Conduct yearly PMO planning sessions.
• Create and maintain annual Program/Project Roadmap and Resource Planning.
• Assess risks and create mitigation strategies throughout teh project life cycle process.
• Develop positive relationships wif all Project Stakeholders, Senior Leadership, Third Party Vendors and managing communications wif project, pursuit and/or interfacing teams.

Confidential

Project Manager

Responsibilities:

• Co-created and managed Annual PMO Program Roadmap and Resource Planning.
• Manage teh implementation and rollout of Confidential ’s offshore billing system.
• Gatheird and analyzed project requirements for customization of Epic forms through interactions, meetings, and periodic walkthroughs wif potential application users to develop business requirements documents (BRD) and functional requirements documents (FRD), "as is" and "to be" processes and user mockups.
• Formulated integration system process flows, business process model and notation (BPM) plans and data mapping diagrams based on stakeholders' specifications, technology surveys and interviews for teh integration between Epic and SurePath.
• Created training materials, job aids and provided training and support for teh integration of Epic and SurePath.
• Work wif AJG Account team to formulate integration system process flows, business process model and notation (BPM) plans and data mapping diagrams based on stakeholders' specifications, technology surveys and interviews for teh integration between Epic and AJG’s Accounting system.
• Manage nationwide data integrity / clean-up project for teh implementation of Epic for 90+ agencies.
• Communicated project plans and progress to key stakeholders, including project contributors, business, operational and technical resources.
• Outlined work plans, determined resources, wrote timelines as part of project scope determination for AJG’s Brokerage Services Division implementation and integration projects.
• Collaborated wif business users, technical teams, database administrators and testing teams, to analyze, gather, and validate requirements such as kickoff meetings, joint application designing and planning sessions.
• Develop program/project management templates adhering to PMO best practices and standards to improve project visibility, project tracking and project status reporting.
• Monitored project plan, project scope and timeline for system implementation at teh client site utilizing waterfall methodology.
• Developed annual program roadmap and managed resource planning.
• Assessed risks and created mitigation strategies throughout teh project life cycle.
• Escalated variances to leadership.

Confidential

PMO Project Manager

Responsibilities:

• Provided coaching and guidance to site subject matter experts on defining their individual site intersection point process flows, based on a global standard CCM process.
• Developed project plan and manage issues and risks for global Trackwise system deployments (EMEA).
• Followed standardized SDLC, quality validation processes and application processes.
• Managed risks which arise during teh project, ensuring they has teh appropriate mitigation and contingency plans.
• Managed business projects to ensure compliance, quality and regulations were being met.
• Provided ongoing project communications to all stakeholders.
• Assisted in teh development of system documentation and training / job aid materials.
• Lead weekly Support Calls post deployment and escalate urgent issues.
• Defined teh PMO SDLC process, establishing phase gating and tailoring it to fit various methodologies (Waterfall, Agile, etc.).
• Worked collaboratively wif multiple teams to successfully implement ITIL framework.
• Worked closely wif offshore vendor to establish and ensure best practices and industry standards.
• Initiated and monitored change requests and communicated project status to teh appropriate project stakeholders.
• Managed risks which arise during teh project, ensuring they has teh appropriate mitigation and contingency plans.
• Provided ongoing project communications to all stakeholders.
• Developed implementation methodologies and supporting documentation for new product lines.
• Regularly participated in process improvement initiatives to continually improve metrics and methodologies.
• Designed and implemented Change Control process congruent wif a new Statement of Work initiative.

Confidential

PMO Project Specialist

Responsibilities:

• Standardized project management processes, tools, documentation, and templates and provided training.
• Monitored project portfolios to ensure timely updates and performance reporting process.
• Improved project management capabilities, noledge, competence, and skills.
• Provided up-to-date portfolio-level status reporting to steering committee, executive management, and stakeholders.
• Provided project management guidance, training, tools, and techniques to project managers.
• Reviewed all project score cards for accuracy and completeness prior to Business Projects Committee meetings.
• Conducted post project reviews, lessons learned, and performance score cards.
• Implemented continuous improvement to teh overall project management processes.
• Worked wif Finance Manager to monitor portfolios and reconcile as deemed necessary.
• Managed project/program portfolios and report status and escalated issues to executive management as required.
• Worked collaboratively wif Accenture team to establish PMO standards and processes for Change Management, Issue & Risk Management, project status reporting, Onboarding and Off-boarding.
• Developed standardized escalation process.
• Created and managed PMO SharePoint site.
• Developed, maintained, and managed program and project portfolios.
• Tracked and reported program and portfolio performance to teh PMO Executive Team.
• Implemented process improvements.
• Created system for tracking time and cost at Project level by creating a database in Access as teh backend and working collaboratively wif developers to create a web front end.
• Implemented Feature Tracking and analysis
• Assisted wif implementing weekly project dashboard reporting to Executive Steering Committee
• Assisted wif implementing Enterprise Project Prioritization committees
• Assisted wif Designing and implementing high level SDLC.
• Manage Internal IT projects
• Assisted wif teh implementation and publishing of MS Project templates utilizing Project Server.
• Provided MS Project assistance to other project managers as needed.

Confidential

Sr. Quality Assurance Analyst IT Compliance

Responsibilities:

• Compliancy checks on all Development and Support deliverables
• Ensure that Projects are involving teh appropriate teams and stakeholders.
• Conduct project closeout reviews to validate approvals and ensure all project documentation is secure.
• Conduct compliancy checks on all change control requests.
• Attend weekly change control meetings.
• Monitor change control and communicate project status to stakeholders and management.
• Monitor project status and communicate to stakeholders and management.
• Document processes and improvements for teh Process Management Lifecycle
• Identify FDIC requirements and complete gap analysis.
• Follow up on external audit findings.
• Created and maintained various levels of project plans utilizing MS Project 2000 for implementing new software.
• Provided Operational Support plan utilizing Word and Visio to show teh flow of support calls.
• Gatheird halpdesk line of support options and recommendations and created a Support Operational Model Plan for teh Business
• Held weekly team status meetings to discuss progress and team issues.
• Defined project risks and created a risk register in MS Access.
• Established better practices and procedures for project tracking.
• Analyzed organizational and process improvement needs to determine appropriate reporting media, format, and content.
• Created and implemented Shell Better Practices for all financial analysts to comply.
• Conducted interviews wif business user groups to be able to create Shell Better Practices.
• Monitored and controlled all aspects of performance against Contract (Income, Payments, Training Hours, and Implementation Hours etc. for approximately 250 consultants).
• Created a high-level project plan utilizing MS Project 2000 to track teh status according to teh contract.
• Built several databases in Access/Excel to keep track of teh cost and revenue development during teh execution phase of several projects.

Confidential

Project Manager

Responsibilities:

• Gatheird infrastructure hardware and software requirements for implementing new software packages into VWFS Mexico.
• Interviewed several business groups to gather teh functional requirements.
• Provided various high and detailed level project plans utilizing MS Project and Access to track status and costs for implementing software into Mexico.
• Acted as main contact for various teams wifin teh Information Technology department tracking project status, phases and gather requirements for implementation.
• Provided Cost and budget analysis of all internal resources and assets required for teh implementation.
• Developed and maintained management reporting applications using Microsoft Access.
• Utilized Word and Visio to document processes, procedures and support and train end users.
• Participated in system design and modification initiatives, representing data usability and consistency needs for teh future.
• Responsible for full software development life cycle including systems analysis and design, programming, user acceptance testing, and quality control.
• Evaluated tasks and responsibilities of IT personnel and proposed to management a more effective and efficient organization.
• Prepared a project plan utilizing MS Project to track teh status of Compaq’s readiness to take over D&T’s in-house halpdesk.
• Prepared documentations utilizing MS Word and Visio to display teh flow of support.
• Created marketing plans for teh integration of Compaq's support contract.
• Created and presented business process flows and procedures for teh development and execution of an asset tracking database.
• Developed a database utilizing Access to provide real-time monitoring, reporting, and tracking of Assets.
• Established procurement contracts wif vendors.