SUMMARY

• Patty is a seasoned and successful Program / Project Manager with more than 25 years of diverse experience designing, developing, and implementing various ERP, Data Warehouse, Procurement, Human Resource, HealthCare and Retail solutions.
• A results oriented driven professional Patty is known to roll up her sleeves alongside her teams to ensure program objectives are delivered on time.
• She takes time to foster relationships within the organization and 3rd party vendors to create a collaborative and trusting work environment which increases the success of the project.
• Patty’s “can do attitude” definitely contributes to her success.

• Project Management
• Program Management
• Integrations and interfaces among multiple ERP Solutions and various applications
• Team building between Cross Functional members, Information Technology, and third party resources; creating a team environment
• Communication and managing of expectations; promoting transparency
• Demonstrates superior and insightful analytical aptitude; able to realize a project’s optimal, end - to-end solution incorporating all downstream impacts
• Change Management, the ability to identify opportunities to improve processes and coordinate knowledge transfer to end users; enhancing the end user experience, SOP Development
• Risk Management
• Implementation of SAP, JDE, ADP, Oracle Procurement, SAP Business Warehouse, Oracle, Cognos Data Warehouse, Cognos Financials, and Retail “EMV” Credit Card Security (Smart Chip Credit Cards)

PROFESSIONAL EXPERIENCE

Confidential

Program Manager / Project Manager

Responsibilities:

• Managed the $3MM upgrade for the Point of Sales system in 170 stores in the US and Canada; implementing the Global Standard for Credit Card processing “EMV”.
• Implementation resulted in reducing chargeback fees by $300k.
• Collaborated with 6 departments and 8 external vendors throughout the implementation.
• Integrated a real time solution working with First Data for credit card processing.
• Customized interfaces to move banking data between multiple applications and applying real time automated checks and balances to ensure data accuracy.
• Managed the MPOS roll out to US and Canadian stores.
• Managed a third party support team for Under Amour’s Enterprise SAP Global Conversion of their financial systems. Responsible for overnight conversion and day 1 support for issue resolution.
• Managed the Network team project of installing Cradle Point Routers in the US stores, (creating an automatic backup system). Preventing in store loss of sales by enabling computers and registers to continue to work during an internet failure.

Confidential, Philadelphia, PA

Responsibilities:

• Liaison between the states, the health plans, the business, and development for changes in healthcare processes.
• Responsible for supporting and implementing the state of Louisianan’s DHH; department of Health and Hospitals; changes to the EDI 834-member eligibility files, interfacing changes to FACETS; (financial and member system)
• Implemented a corporate wide initiative for Radiology Authorization integrating among multiple FACETS modules; reducing the number of days for the patient to receive approval for the service.

Confidential, Philadelphia, PA

Project Manager

Responsibilities:

• Successfully led the effort to reengineer data quality and profiling efforts. Led the RFP and Proof of Concept initiatives in selecting a vendor and Data Profiling Tool.
• Recommended and led changes to the Meta Data Application enhancing the end user experience resulting in business acceptance, increasing the amount of users and perfecting the data being used to drive business decisions.
• Directed the effort to receive EDI Institutional and Professional files resulting in crucial reporting elements being available to the business in a timely manner.

Confidential, Parsippany, NJ

Program Manager / Project Manager

Responsibilities:

• Successfully led a Global Oracle Procurement implementation, transforming the business paper process to electronic Purchase Orders and Invoicing. Rolled out to end users in the United States, Ireland and the United Kingdom. Integrated multiple processes and modules creating an end to end automated solution.
• Enhanced month-end accrual process, resulting in shortening the month end close process by 1 1/2 days.
• Enhanced the invoice process, eliminating redundancies and duplicate payments.
• Re-engineered the on boarding process for Outsourced IT consultants, Functional consultants, and W2 consultants by holding requirement workshops with key team members to eliminate the “silo” effect.
• Managed the conversion of 300 Canadian employees from a Ceridian payroll system to ADP payroll application. Successfully converting all year-to-date payroll, benefits, and banking records. Incorporated the following methodology for both the Procurement and Payroll projects which ensured for successful implementations:
• Engaged Senior Level Management in the overall Change Management challenges. Created “Top Down” communication plan.

Confidential, King of Prussia, PA

Project Manager

Responsibilities:

• Assessed HR and Payroll Processes within an Oracle environment by interviewing all HR employees.
• Documented processes and developed a recommendation for process improvement eliminating redundancies while incorporating key control activities.
• Developed and proposed key changes to leadership.

Confidential, Parsippany, NJ

Project Manager

Responsibilities:

• Conducted extensive interviews with individuals and teams.
• Reviewed Accounts Receivable, Credit/Collections, Accounts Payable, Accounts Payable, Human Resource and Payroll/Billing Processes in a SAP environment. Proposed and implemented recommendations for process improvement, eliminating redundancies while
• Eliminated the duplication of time card processing by re-engineering both corporate and satellite offices practices.

Confidential, King of Prussia, PA

Business Analysis

Responsibilities:

• Led Process Workshops and interviewed individual team members to understand current state.
• Determined that the PeopleSoft and invoice tracking applications were not being fully used to their potential.
• Recommended a future A/P organization including position requirements in terms of educational and business experience. Process improvements for both internal and external customers, the creation of key and accurate metrics, along with identifying potential improvements to the front-end Pay to Purchase Process.

Confidential, King of Prussia, PA

Project Manager

Responsibilities:

• Supported management in the relocation of the Shared Service Center from Ohio to Pennsylvania.
• Led issue resolution with third party application Center shift (Oracle database for self-storage and real estate companies).
• Created processes for bank reconciliations and deposit tracking, reducing month-end closes by 3 days

Confidential, Wilmington, DE

Project Manager

Responsibilities:

• Conducted extensive interviews with individuals and teams
• Proposed and implemented recommendations reducing significant business risks; around Accounts Payable’s deposit process.
• Managed cross function team for JDE implementation. Converted plants every three months for the Plan to Make and Order to Cash Modules. Implemented methodology for SDLC - System Development Life Cycle.
• Lead efforts to implement JDR/CRM
• Created project management templates and processes to ensure accurate documentation and reporting.
• Managed a SAP Business Warehouse implementation, moving the company for the Cognos Reporting environment to SAP.
• Delivered key operational metrics to over 250 managers.
• Implemented new financial data marts from SAP for Finance, Billing, Collection, Accounts Payable and Payroll Teams.
• Managed the implementation of the SAP BW to Cognos (new version) (CDI converted back to home grown Financial application from SAP.
• Managed the implementation of the Cognos Financial application for enterprise wide consolidation.
• Managed Financial Systems (IT Department)