Project Manager Resume

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

Be responsible for the delivery of high - quality CRM projects, ensuring they are delivered on time.
Lead the develop of relevant project processes and documentation, including project roadmaps
Determine the needs of each project and the required business resources to implement CRM systems, clarifying and defining the strategy and objectives of each Client
Planning and executing the implementation of CRM, providing regular progress updates to the client
Develop and maintain an in-depth knowledge of Client’s current state of business and processes, business needs and challenges.
Leading project communication and best practice throughout the system implementation
Ensure expectations between the client and the business are set well and maintained throughout the life of the project
Identify potential challenges to the project and communicate with the Implementation Team and Client appropriately to alleviate risk to the project and ensure it is delivered per agreed timescales.
Provide senior management with weekly internal reports outlining the progress of current projects.
Facilitate all integrations with external and internal vendors.
Implemented yearly CRM Survey to gauge the health, pulse, and adoption of CRM within the company and its users.

Confidential

Dynamics CRM Administrator

Responsibilities:

Lead the process of gathering and defining business requirements, including the discovery and analysis of business requirements, process flow, metrics and reporting.
Identify current limitations in existing operations / workflows and areas of redundancy within systems to define, document and present requirements for integration / improvement of these systems.
Collaborate with business stakeholders, cross-functional teams and subject matter experts to identify user requirements and improvements needed to accomplish program goals and objectives
Act as the Subject Matter Expert and first line of support for the business processes and day-to-day operation infrastructure of the CRM system.
Design usable solutions for end-user adoption and productivity improvement
Participate in the development, user acceptance testing, configuration, QA and implementation of the overall solution
Conduct end-user training on processes, procedures and business systems
Interface with the IT team to define and improve support procedures and capabilities through training, communication and documentation
Report on metrics to ensure accountability in tracking and monitoring of program initiatives
Create and build detailed, dynamic and clear dashboards for Sales executives that can drill down to individual deals, with key metrics Troubleshoot and resolve end-user business system problems; research and retrieve information needed to solve end-user needs
Maintain TEMPeffective communications with managers and team members
Create and administer training content for the CRM system.
Run monthly commission reports through SQL Server
Build integrations with CRM Marketing Platform
Create data points within CRM to generate customized lists for email marketing
Perform other related duties as assigned

Confidential

Accounts Payable Specialist

Responsibilities:

Process payment by monitoring necessary approvals, resolving discrepancies with payment and orders; insuring credit me received for outstanding memos.
Working heavily in Microsoft AX to reconcile vendor statements and assume responsibility for TEMPeffectively researching, tracking, and resolving accounting or documentation problems and discrepancies.
Assumes responsibility for establishing and maintaining TEMPeffective communication and coordination with vendors.
Manage the company’s biggest account.
Run adhoc reports for the AP department to reports monthly financial standings.

Confidential

Maintenance Clerk/Personnel

Responsibilities:

Assist clients in scheduling maintenance request.
Assist Head of Maintenance with minor building repairs and issues.
Resolving client complaints regarding maintenance issues.
Troubleshoot customer problems related to computer hardware and software issues by performing root cause analysis.
Responsible for answering incoming inquiries and solving client problems according to standardized procedures.
Responsible for leading customers through documented process of fixing their software, hardware or network problems.

TECHNICAL SKILLS

Excellent written and verbal communication skills
Advanced Proficiency in Microsoft Dynamics 365
Microsoft AX knowledge
Microsoft SQL Server knowledge
Microsoft Power BI knowledge
Waterfall and Agile methodology knowledge
Proficient in the Microsoft Office Suite (Word, Outlook); advanced proficiency in Excel
Strong problem solver with demonstrated analytical, planning, and organizational excellence
Excellent work ethics, self-starter, excellent team player, and able to work in a real time fast-paced environment

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