Principal Technical Project Manager Resume Naples, FL - Hire IT People

SUMMARY

Detail - oriented, organized, goal-driven project manager with many years of progressive leadership experience encompassing process improvement, project, operations, implementation, and functional management.
Excellent communicator with Six Sigma Green Belt certification, exceptional interpersonal skills mobilizing and driving cross-functional, global teams to accomplish objectives.
Team player nimble within multi-tiered, multi-team settings.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Naples, FL

TEMPPrincipal Technical Project Manager

Responsibilities:

Command overall client relationship with focus on requirements aligned to scope of work. Draft budgets from forecast. Build plans in Microsoft Project: staff, execute, and close, deploying Cisco-powered Hosted Collaboration Solution / Contact Center as a Service (HCS/CCaaS) cloud, often with third-party configuration, and bringing Verint or Calabrio WFM into play.
Implemented budgets from $5K to $300K—often re-utilizing resources—documented best practices and ran multiple projects concurrently.
Accounted for 3% reduction in forecasted resource time for project execution.

Confidential, Naples, FL

Integration Project Manager

Responsibilities:

Integrated newly acquired agencies into the company—end-to-end—via detailed roadmap capturing scope in six, 30-day cycles. Captured global data and normalized it for reporting through multiple internal work streams and along with agency contacts. Trained others on Certify T&E and other travel industry SAAS applications. Drew plans and workflows through Wrike PPM in real-time collaboration with teammates.
Led 10% decrease in time to launch for new agency integrations by strategically grouping them into phased-based lifecycle.
Defined and rolled out the Integration Department as a key player: set clear expectations, with each workstream on roles and responsibilities in scope to onboard newly acquired agencies.
Each integration closed with a set-up for 100% of global data capture and reporting for each agency.

Confidential

Project Manager, Project Management Office

Responsibilities:

Identified, escalated, and mitigated risk. Communicated broadly with business and client stakeholders. Defined PMO and built out SharePoint to manage plans, templates, and appropriate artifacts. Applied MS Project, setting predecessor relationships aligned to schedule, and established timelines. Produced timely status updates discretely and confidentially.
Managed and optimized global corporate travel, meetings, payment, and expense management programs for each practice group in scope.

Confidential

Project Manager, Project Management

Responsibilities:

Reduced time spent in discovery phase and gate review timeline by 5%, utilizing SharePoint.
Created requirements and specific file formatting for Flexible HR file feed to enter/change profile data in multiple applications.

Confidential

Global Project Manager

Responsibilities:

Recognized as top implementation specialist year-over-year.
Mastered multiple Global Distribution System (GDS) systems including Apollo, Amadeus, Galileo, and Sabre.
Created project charterprovidingpreliminary delineation of roles and responsibilities, project'skey goals, and identified main stakeholder and defined authority of project manager.