CANDIDATE SUMMARY

• Senior Executive of Information Technology with over 29 years of experience combining leading - edge technologies with sound business leadership. I
• have specific expertise in establishing global standards in an Enterprise level organization and is skilled in needs assessment, problem identification/resolution, process reengineering, cost analysis, price structuring, systems integration, inventory tracking, and budget administration. Proficient in solution shaping of Infrastructure requirements such as Data Centers,
• VM’s, Disaster Recovery, Voice, Desktop, Email and Security to achieve a productive User community.
• At Kraft Foods, delivered a $5.8M in IT cost savings/avoidance. At Confidential and Confidential, data center migrations and application migrations/upgrades were my focus.
• I also achieved timely cut over by coordination of installation efforts with third party vendors. My MDR (Master Database Repository) was teh fourth time creating a Single Source of Truth for Migrations / Communications.

TECHNICAL SKILLS

• PMP, Prosci Change Management, and ITIL 3.0 Certified, Scrum Master Certified SMC, Scrum Fundamental Certified SFC, Sarbanes Oxley IT Compliance reviews.
• Windows DOS, 95, 98, XP, NT, 2K, W7, W10, Server 2K, 2008, 2012, 2016, 2019 and SQL 7.0, 2008, 2012, 2019, Track-It, Ghost, Veritas, Crystal Reports, Cognos, SharePoint, MS Project, MS Office Suite, SAS, Microsoft Teams, Adobe products, Network security, F5, Cisco Intrusion Prevention, Active Directory, VMware, Crash Plan, Innotas Project Tracking, Smartsheet, Workday, Clarity, JIRA, Salesforce CRM, Confluence, Agile and Waterfall Project Management, Plan Plus, Power Automate.

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Senior Project Manager

Responsibilities:

• Responsible to architect a single source of truth, connecting Active Directory, Workday, SCCM and third-party data sources to update every Migration User Target with teh most updated hardware, software and login information.
• dis global acquisition required teh need to send timely communications, in seventeen languages, to teh Migration Target Users. Each of these communications were converted into HTML to ensure zero dependency of stored artwork and ensure branding standards were maintained.
• Scripts were created to pull non linkable data sets into teh database and keep each User record updated 24/7 on teh status of each migration activity.
• CThe most current version of Microsoft SharePoint was utilized to optimize teh GUI Interface, allowing multiple people to update Migration related information, both domestic and global entries.

Confidential, Downers Grove, IL

Senior Project Manager, PMO

Responsibilities:

• Responsible to coordinate teh migration of Mainframes and DASD devices from client locations to Data Center locations. Provided leadership by leading resources to follow an organized Project Plan from discovery to a completed cut over.
• Many of teh clients of Confidential are major data and financial institutions and they require teh maintenance and update of software applications to teh latest version. Application team reviews, teh development of each Statement of Work and tan teh facilitation of weekly workflow to achieve a successful migration were achieved.
• Teh utilization of dis methodology enabled to completion of each sprint to achieve teh desired outcome of these upgrades and migrations.
• Facilitated client billing thru Salesforce to track progress and project billing for each client.
• Provided collaboration to develop a Project Manager Training program. dis program halps to ensure there is a consistent approach to managing Mainframe project migrations and installations.

Confidential, Chicago, IL

Senior Project Manager, IPMO

Responsibilities:

• dis $3.1M project is targeted to upgrade all existing SQL instances to teh 2017 SQL version. dis requires planning, server creation, security compliance, regression testing and application and database migrations.
• project requires teh refresh of over 2k of server devices, both physical and virtual, to upgrade them to teh latest Windows OS.
• Teh use of dis methodology allows each Application team to framework to configure these applications to reside in teh new Data Center.
• I utilized Plan Plus as teh manage these projects.
• dis $1.1M refresh project is an overall reconfiguration of a tool that is at teh base of Customer communication and sales. dis refresh project requires extensive unbundling of legacy applications while achieving zero downtime.

Confidential, Oak Brook, IL

Senior Manager, Information Services

Responsibilities:

• Career Development - Conducted training classes to teach industry best practices while using Agile and Waterfall Project management methodologies.
• Business Development - Established an MSA with Confidential to address teh operational IT needs for dis growing organization.
• Software Development and IT Operations (McDonald’s Corporation) - Responsible for teh ongoing software development and deployment of teh RFM database responsible for supporting 40K Global restaurant POS operations. In addition, supporting teh Digital Menu Board team to ensure teh deployment of menu and nutritional information for teh POS and Menu Displays in teh 14K restaurant operations.
• Digital Menu Board Deployment - Coordination of teh new Outside Menu Boards to all US restaurants. Third party coordination to obtain permits and organize infrastructure to support digital menus selections and POS connectivity.
• Marketing/IT Project Deployment - Manage Marketing objectives to achieve Agile Sprints completion.
• Active Directory Restructure - Due to a corporate restructure and a move to a new Corporate Head Quarters, it was necessary to streamline teh Active Directory Groups to achieve access to teh Portal that controls teh Menu Boards in all restaurants.

Confidential, Chicago, IL

Senior Project Manager, Information Services

Responsibilities:

• Leadership: Develop working relationship between newly acquired business and teh Confidential IT departments. Coordinated business partnering and IT workshops to increase business knowledge within IT, and led teams in migrating their IT Operations under teh support of Confidential IT.
• Consolidation Savings: Captured $2.3M cost savings after consolidating teh IT operations of teh newly acquired organization.
• Email Server migration to a Cloud base solution and disaster recovery solution.
• Process Improvements: Utilized teh existing SharePoint repository to utilize a OneNote collaboration methodology to manage Microsoft Project plans with supporting documentation.
• Dashboards: Built KPI dashboards that improved teh accuracy, transparency, and compliance of applications being migrated. Utilized additional dashboards to show progress of teh multiple office migration progress.

Confidential, Chicago, IL

Senior Program Manager, Information Services

Responsibilities:

• Leadership: Strengtaned cohesion between business and IT units. Coordinated business partnering and IT workshops to increase business knowledge within IT and led teams in migrating these applications to teh new data center.
• Decommission Savings: Captured $1M cost savings after decommissioning teh virtual and physical servers located in teh Houston Data Center.
• Utilize Agile methodology to achieve upgrading to new versions for OOTB application and manage Sprints for original internal applications.
• Process Improvements: Spearheaded continuous improvement for migration operations support, resulting in a full end to end documentation of Application Owner change management. These changes established a single repository for application information and provided a SDLC for teh applications.
• Dashboards: Built KPI dashboards that improved teh accuracy, transparency, and compliance of applications being migrated across multiple business units and functions.
• Scrum Master Methodology was used to achieve teh desire outcomes for each sprint and keep teh leadership informed of teh ongoing changes.
• Digital Initiatives: Championed usage of and education on digital technologies and teh utilization of SharePoint workflows to facilitate information sharing between IT and teh business divisions. Teh utilization of OneNote was used to foster increased communication, collaboration, and participation between teh migration team and teh Application Subject Matter Experts.
• Develop Disaster Recovery plan and ensure cut over testing was completed.

Confidential

Program Manager - IT Technical Lead

Responsibilities:

• Data mining of Users, hardware, software, upgrade locations.
• Establish Change Management communications and tracking to ensure Users were upgraded.
• Establish Level 1 phone support team to provide support to newly upgraded Users. dis included IC3 Telephoning software configuration, support scripts, procedures documents, Remedy configuration and utilization, first call resolution procedures and escalation procedures.
• Establish Level 2 desk side support for newly upgraded Users. Ensure training of L2 staff with SCCM R2 remote control and teh utilization of SCCM Software Center to deploy packaged software applications.
• Establish Conversion Team policy and procedures to achieve teh upgrade of Users to Windows 7. dis included teh procedures to ensure connectivity and monitor computer device thru out teh upgrade process via SCCM and RDP. In addition, train Conversion staff on how to mitigate conversion issues to ensure teh devices were fully upgraded to Windows 7 and returned to teh Users with their migrated profiles and data.
• Establish Level 3 migration support policy and procedures to ensure teh devices were successfully migrated to Windows 7. dis included all SCCM, Network, Firewall, Group Policy and local Administrator related issues. In addition, mitigation of any application compatibility issues between teh Users and teh Subject Matter Experts.
• Managed teh Email migration to MS360 and streamline teh testing on teh Windows 7 rollout.
• Establish and maintain Executive Steering committee communication to provide project status on current and future User migrations. dis was accomplished by teh use of dashboards, matrix reports from Remedy, One Note and SharePoint. Teh clear objective was to achieve a 94% Zero Touch Windows 7 upgrade run rate.

Confidential

Global IT Program Manager

Responsibilities:

• Ensure all LAN connections are upgraded and cut over to teh new Kraft WAN.
• Coordinated teh review of network utilization and ensure teh proper size WAN connection is ordered.
• Work with teh new WAN vendor, Virtela, to achieve teh proper pricing structure to align with budgets.
• Communicated with Executive stakeholders on teh approach and progress of each site cutover.
• Managed Project Managers to execute detailed project plan.
• Provided graphical scorecard to track site migration progress for Executive status meetings.
• Achieved cost savings for Kraft WAN/LAN services and completed teh project two weeks early.
• All software applications would function when Kraft was split into two different companies for over 110,000 Users.
• All computer hardware was migrated to teh proper network operating domain.
• All User ID’s were migrated to teh proper network operating domain.
• Coordinated teh testing and validated a functioning migration process. Ensure our technology partner, HP, to get teh process correct before allowing teh migrations to begin thus saving a lot of rework and problems.
• Created a process to track teh applications that needed to be migrated and tested per job function making sure a site was ready to be migrated (before teh migration date). Made teh site contacts verify they were ready to migrate.
• Created a process to track and notify every user at every site was accounted for and verified by teh site contacts.
• Created a process to coordinate teh migration process for each site, making sure users were invited and signed up for a migration date and time.
• Created a process to deal with teh roaming sales force that wanted to migrate at any site and any time.
• Took over teh process of coordinating teh site migrations when other team members failed to achieve their objective.
• Prepared nightly coordination and validation of users so that HP could perform teh migrations on a daily basis. Changes would come in from teh onsite contacts up to and after teh migrations were started, so crisis management was a big piece of dis process.
• Created a process to validate that teh users and machines were migrated and tracked in teh new domain to verify HP was performing teh process correctly.
• Created a process to provide dynamic up to teh minute progress reports and scorecards.
• Lead Program Manager to solution shape and facilitate teh North American upgrade to Windows 7
• Work with HP to develop teh deployable, self-healing, upgradable Windows 7 Operating System Image
• Provided North American Stakeholders monthly scorecard status updates
• Created software testing environment to validate cross network domain functionality.
• Utilized Share Point technology to integrate with Exchange servers to create Change Management communications and achieve timely operating system upgrades.
• Developed MDJ reporting to facilitate teh reduction of excess deployed computer devices and deploy upgraded equipment.
• Developed MDJ reporting to focus on software applications being used, identify cost saving due to redundant software and provide overall cost savings.
• Lead Program Manager to solution shape and facilitate teh global upgrade to Windows 7
• Work with HP to develop teh deployable, self-healing, upgradable Windows 7 Operating System Image
• Provided Global Regional Stakeholders monthly scorecard status updates
• Utilized Share Point technology to integrate with Exchange servers to create Change Management communications and achieve timely operating system upgrades.
• Developed MDJ reporting to facilitate teh reduction of excess deployed computer devices resulting in $1.3 million in cost savings.
• Developed MDJ reporting to bring focus to teh 1,900 software applications being used, worldwide and create a reduction of deployed applications down to 600 and resulting in a cost saving of $2.8 million.
• Due to teh success of MDJ, Kraft Sales Division asked if I would share teh methodology of how MDJ was structured and halp teh IT Division of Wal-Mart to create a similar database for their organization. These meetings created additional value add for teh Kraft/Wal-Mart working relationship.
• Responsible for teh on boarding of EDS-HP related to all Hardware Asset Management
• Responsible for teh on boarding of EDS-HP related to Software Asset Management
• Creation of Master Data Justification database which linked together all Kraft authoritative source databases. dis accountability database allowed all Kraft projects to monitor and streamline teh use of all hardware and software being used in production.
• Develop and test a Disaster recovery plan for server data in North America.
• Creation of standard and custom reports to ensure EDS-HP was achieving predetermined SLA’s and validate monthly cost justification for services provided.

Confidential, Naperville, Illinois

Global IT Project Manager, Technical Business Services

Responsibilities:

• Responsible for a wide range of corporate functions which included integrating IT solutions to support 50,000+ employees in 44 countries with 53 offices in an enterprise environment.
• Develop IT business solutions to achieve teh established business objectives for a global market research firm.
• Negotiate and coordinate teh global purchase agreements for all hardware and software used by dis market research firm resulting in a $400k capital expenditure savings.
• Develop and test a global disaster recovery plan to ensure business continuation in all regions.
• Migrated Data Center locations in North America, United Kingdom and Asia Pacific.
• Develop and maintain teh operational requirements to ensure all locations achieve compliance of teh established Sarbanes Oxley objectives.
• Perform teh necessary due diligence to access teh IT operations of companies that were going to be acquired. Develop and execute a project plan to integrate IT operations to achieve a streamlined infrastructure.
• Coordinate teh blending of IT resources between new and existing Millward Brown companies.
• Facilitate teh consolidation and creation of office operations for all Millward Brown companies located in any of teh Americas.

Confidential, Naperville, Illinois

IT Operations Manager

Responsibilities:

• Manage all network services, halp desk activity, data center operations, applications development, and security, quality control, testing and business analysis for a $256 million-dollar market research firm. Provided systems administration and support for 5000 employees in 44 countries with 53 offices.
• Implemented Global Help Desk solution and Asset Tracking procedures for software and hardware.
• Established Global Knowledge database for all levels of PC Support Specialist.
• Facilitate teh upgrade of Credit Card Process software to interface with SAP and account for all global currency exchange rates.
• Created Operating Systems image standard utilizing Ghost technology to ensure standard tested solutions for all employees’ workstations and laptops.
• Provided visionary direction and communication as Chairman of teh Global Desktop Standards Team.
• Negotiated all global hardware contracts of achieve $200k capital expenditure savings.
• Directly managed and developed 14 IT staff; PC Support Specialist, Windows Administrators, Database Administrators, and Web Technologist.
• IT Communication Specialist to review business objectives and create IT solutions to meet those requirements.
• Implemented two factor security measures to protect network for external access. These measures provided a track record of 99% Network uptime on a consistent basis.
• Develop and implement Global Disaster Recovery plan for teh entire operation.
• Designed and implemented complete IT Network, software and hardware configuration, PC configuration and maintenance. Wrote software application is SQL to track $8M in HVAC parts to ensure accurate allocation resulting in $122K cost savings.
• Compiled monthly financial statements and year-end financials for two corporations. Responsible for teh accounting department, including general ledger maintenance and analysis, account reconciliations, labor and material variances and overseeing A/P, A/R.
• Filed all necessary tax form, including 941, 940, 1120, 1065, ST1, IL501, Worker’s compensation and union reports.