Project Manager Resume Lenoir City, TN - Hire IT People

SUMMARY

Servant Leader Program/Project Manager who can successfully manage complex projects concurrently
Can build an TEMPeffective relationship with the client as well as with other support personnel from different departments
Can gain and hone additional skills in Program/Project Management, Relationship Building, IT Financial Management, Telephony, and Vendor Management
Can provide solution driven, high - level results in part because of the team me has the privilege to work with day in and day out

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Project Manager

Confidential, Lenoir City, TN

Responsibilities:

Used Agile/Scrum principles for self-organizing team formation as Scrum Master with Kanban management on daily activities and project iterations.
Acted as a coach to the Scrum Team—encouraged the team to build the product in the timebox. Supported the team by creating a collaborative environment so the project’s goals are achieved. Other duties included:
Coached the team members in self-management and cross-functionality.
Helped the Scrum Team focus on creating high-value Increments dat meet the Definition of Done (an agreed upon set of items dat must be completed before a project or user story can be considered complete)
Removed impediments to the Scrum Team’s progress
Ensured dat all Scrum events take place and are positive, productive, and kept within the timebox (a Scrum concept dat refers to the estimated duration for an event)

Certified Technical Trainer CTT

Confidential, Plano, Texas

Responsibilities:

Successful international team member of off-shore noledge transfer team sent to client site for our 22 tower managed takeover with full IT services in the healthcare industry
Successfully built a call center from the ground up with my colleague engaging with off-shore and on-shore team members when we were the only two points of authority on site for 3 months while TEMPeffectively training 125+ help desk agents with no internet and no A/C for 2 months
Engagement with clients when needed as site visits were conducted to ensure contract and government standards were being met by providing quality communication, before-hand prep work to inform agents who was coming and wat their role was with our center
Named as a Confidential international mentor in their reverse mentoring program out of 100,000+ global employees

Technology Application Specialist II

Confidential, Dallas, Texas

Responsibilities:

Confidential needed a trainer for new machine installation as well as existing machines troubleshooting and desired the skillset possessed especially the educational instruction mixed with Level 3 IT global case resolution from former employer Gulfstream Aerospace at their Love Field IT team
Specialized in on-site training for the gas and oil industry, aerospace industry, government agencies and higher education. As part of the presentation team for new contracts, Confidential entrusted skills possessed to work with future clients on bids with $15M/5 yr contract
Chosen as part of Print Production Services Division on special projects and used print buildout software such as: - Adobe Creative Suite - Fiery - 3M Wide Format - Native Files
Consulted on special robotics projects in warehouse buildout for communications client