SUMMARY

• Solid business acumen and successful technical career managing top performing innovative teams across multiple industries including Telecom, Retail, and Banking.
• Technically sophisticated project manager with over 28 years’ experience guiding full - life cycle projects and initiating successful RFP processes. Expert communicator able to deliver complex technical information to non-technical senior stakeholders and clients. Experience recruiting, hiring, and mentoring performance-driven employees.
• Customer success champion non for developing an understanding of business scope and vision while enabling successful project completion and immediate ROI. Tremendous success working with little direction or oversight while managing remote and local cross-functional teams; hands-on leadership style built around loyalty and subject matter expertise. Well positioned for a senior project manager role within a small or large organization.

TECHNICAL SKILLS

• Full Life Cycle Project Management
• Vendor Relationship Management
• Customer Success Management
• BI, DWH, Big Data
• Solutions Architecture
• Systems Launch/Implementation
• Agile, Waterfall, Iterative, RUP
• Release management
• Problem Resolution / Troubleshooting
• Team Management (Onshore /Offshore)
• Application/Product Development
• Business Transformation/System Migration

PROFESSIONAL EXPERIENCE

Confidential, Boston, MA

Project Manager

Responsibilities:

• Managed teh "product catalogue migration work stream" which was riskiest workstream to migrate product catalog from 3 legacy systems to teh new Netcracker BSS system.
• Consulted with teh CRM team regarding call centre efficiency resulting in significantly reduced average call handling time after developing a metric to guide operators.
• Served as customer success champion; recruited, hired, and trained a top performing team.
• Anticipated all potential risks prior to project implementation resulting in a streamlined life-cycle and on-time/under-budget delivery.

Confidential

Senior Project Manage

Responsibilities:

• Successfully led over 10 vendors through teh delivery process of multiple concurrent projects.
• Launched teh BSS and Oracle EBS Suite, POS, call centre, IVR, payment system, credit check and e-commerce solution within 10 months.
• Transitioned from operation reporting during teh successful launch to BI and Data Warehouse following a Big Data strategy designed to streamline existing processes.
• Replaced existing Customer Care manual reporting functionality with an automated solution designed to improve Call Centre Team management and IVR operations. Implemented over 60 dashboards to consolidate data from 3 different call centres.
• Delivered a forward and reverse logistics supply chain project with over 36 interfaces between strategically important systems including CRM and Oracle EBS.
• Led teh delivery of MasterCard/Visa-compliant POS pin pads across all Canadian stores.
• Enabled credit card payment and integration into POS, billing and e-commerce including PCI compliance starting from business requirements, RFP through successful implementation.
• Oversaw teh delivery of information management architecture for ALINMA Bank retail consumer channels designed to enhance data service and streamline data management and data governance.
• Led Lean initiatives to develop best practice change, configuration and release management processes to handle ALINMA bank SDLC.
• Key member of teh FLOW project, teh first significant project between IBM and Lenovo.
• Served as key member of a cross-functional team during teh overlapping delivery of two Worldwide projects, worldwide SAP ledger project and ZUMA project which addressed teh separation of printer division from IBM to Ricoh.
• Formally TEMPthanked by IBM management after contributing to teh project that moved over 90 host applications from Canada to teh United States. Teh project also involved implementing a new DR strategy without any operational impact.
• Managed three projects within teh trade and finance system; recognized for bringing a high level of efficiency for ALRAJHI Bank.
• Delivered teh first retail banking utility bill payment system in Saudi Arabia for ALRAJHI Bank

TECHNICAL SKILLS

Methodologies, PM, Test tools: ALTASSIAN Jira and Confluence, IBM GS Method, IBM WWPMM, SEI CMM, CMMI, PMBOK, HPQC, Rational Requisite Pro, Rational Performance Tester

SDLC: Waterfall, Agile, Iterative, Rational Unified Process (RUP)

Billing, CRM, ERP: Netcracker BSS/OSS, CSG Singleview (Customer Management, Convergent Billing), CSG Interconnection (Billing, Financial), CSG Mediation, CSG Interactivate, Huawei IN, Oracle, SAP

OS: OS/390, CICS, TSO/ISPF, VMS, VSE, VM, CMS, OS/400, AIX, UNIX, HP/UX, Linux, SUN Solaris, VMS, MS Windows, MS-DOS

Languages: R, Python, Java, JavaScript, JQuery, COBOL, PL1, JCL, CLIST, REXX, C, C++, Visual Basic, FORTRAN, Basic, Shell Scripts, HTML, UML, XML, PL/SQL, MS Visual Interdev, CL, RPG, ILE, RLU, DFU, SDA, Query/400, SEQUEL/400, DMS, PASCAL

Databases, Big data, Models: Teradata, MongoDB, MySQL, Hadoop/HBase, Cassandra, Spark, DB2, IMS, RDB, ORACLE, SQL, MS Access, Lotus Approach, VSAM, OFDM, CLDM BI, Development

Software Tools, Batch Jobs: Business Objects MicroStrategy, ETL like Informatica, Tableau, Qlikview, MQSeries, Lotus Smart Suit, QMF, Web Sphere Application Developer (WSAD), ORACLE Designer, ORACLE Developer, QMF/SPUFI, DB2/Tools, File-Aid/DB2, IBM Utilities, Lotus Notes, MS Exchange, Microsoft Office (WORD, EXCEL, Power Point, VISIO, Project, MS ACCESS), SharePoint, FTP, Telnet, VIEWDIRECT, DB2 extracting & Importing Tools, Crystal Reports, Process and Data Modeling tools (Erwin), RSA, Visual Age, ARIS, Visual Explain, AppTune, Omega Monitor, OPC, ESP, Toad, CA-Scheduler, ServiceNow

Hardware: IBM S390, IBM AS/400(iSeries), RS/6000, HP, Solaris, VAX, NCR, PCs