SUMMARY

• Certified Scrum Master wif strong experience leading teh introduction of Agile/Scrum project management practices, methodologies, and processes. Professional experience includes managing projects to implement and support innovative technology solutions, aligning product, system, and service delivery initiatives to immediate and evolving business requirements. Engages and manages strong relationships wif project stakeholders, business decision - makers, and customers. Develops new project management processes, policies, and tools to drive greater efficiencies in project management. Currently seeking roles as an Agile Coach and Scrum Master.
• Championed teh adoption of Agile/Scrum, Waterfall, and CI/CD methodologies and practices, managing project management organizations focused on developing and deploying transformational technology solutions.
• Directed many high-value technology development initiatives dat improved operational and technical performance throughout diverse businesses in multiple industries; led projects to create and deliver enterprise applications, system architectures, web sites, and software products.
• Coordinated customer-facing consultation and requirements gathering activities in order to ensure product value; aligned complex technology development projects to customers’ specific business needs.
• Introduced a results-oriented approach to reduce product and sprint backlogs, significantly enhancing teh performance of Agile/Scrum project management processes.
• Improved inventory accuracy from 50% to 90% and generated $5 million in cost savings by leading teh planning and completion of a repairable assets projects dat enabled teh use of existing resources versus purchasing new parts assets.

PROFESSIONAL EXPERIENCE

Confidential, Ann Arbor, MI

Agile Coach

Responsibilities:

• Lead teh integration of Agile methodologies throughout business operations, driving new efficiencies in teh management of technology development initiatives.
• Develop and deliver new training programs focused on coaching Agile project teams in best practices governing project management lifecycles.
• Create standards and requirements governing Agile processes, developing a baseline for all project management workflows deliverables.
• Evangelize Agile methodologies, concepts, and benefits to achieve buy-in wif business stakeholders, advising on teh operational and technical benefits of introducing Agile concepts and processes.
• Educate teams in teh best uses and proper administration of Agile tools and software, driving improved team performance and project management efficiencies.

Confidential, Ann Arbor, MI

Scrum Master

Responsibilities:

• Manage teh planning and completion of customer-facing projects to conduct system development, implementation, and support of hosting center rollout, service pack upgrades, and system migration activities.
• Coordinate all project governance activities, providing Scrum Master leadership throughout business-critical technology product development initiatives.
• Introduce Scrum frameworks and methodologies used to guide teh efficient delivery of technology solutions; leverage Agile/Scrum, Waterfall, and CI/CD methodologies to efficiently plan and complete projects.
• Identify and capitalize on opportunities to increase efficiencies in project planning, solution development and delivery, process automation, resource management, and risk management.

Confidential, Ann Arbor, MI

Scrum Master

Responsibilities:

• Work wif multidisciplinary teams to develop project roadmaps based on identified operational and technical requirements; translate business needs into stable, supportable technology solutions by coordinating wif engineering and architecture teams throughout development lifecycles.
• Prioritize multiple simultaneous projects according to changing business needs, ensuring proper allocation and scheduling of project resources across competing initiatives.

Confidential, Virginia Beach, VA

Scrum Master (2019 - 2020)

• Led a project-based team throughout efforts to transition to a product-focused structure dat greatly advanced teh value of solution delivery projects; drove teams to greater performance and maturity by championing teh adoption of Agile methodologies.
• Implemented Agile principals, processes, and methods, and also coached product teams in best practices for applying Agile values, principals, practices, and tools throughout technology development and release projects.
• Performed assessments throughout all project phases, including measuring progress and providing actionable feedback to drive continuous improvement efforts.
• Managed Agile ceremonies and workshops, including daily standups, iteration and release planning sessions, backlog refinement, product demonstrations, team retrospectives, feature and story writing, rolling wave planning, and roadmaps.
• Directed a project focused on rolling out teh Optima Insurance mobile application, as well as redesigning and launching a new website for Sentara DTP.

Confidential, Norfolk, VA

TAMS II / Product Owner

Responsibilities:

• Supported Scrum team projects focused automating application support processes, which resulted in enhanced efficiencies throughout technology development and implementation projects, as well as significantly reducing technical support cases.
• Directed IT implementation teams throughout teh creation, release, and support of new technologies, including leading teh deployment of Siebel Call Tracking Software -- a multi-year implementation effort.
• Planned and completed multiple projects while consistently ensuring dat project resources and stakeholders aligned wif operational and technical requirements.
• Researched and recommended teh development and implementation of new features and enhancements dat produced improvements to technology products.
• Drove greater maturity of teh Scrum framework by leading project teams through sprint ceremonies.

Confidential, Detroit, MI

Business Analyst

Responsibilities:

• Gatheird and analyzed current business states, architectures, and processes to identify requirements for new solution implementations; performed joint application development (JAD) sessions wif end-users, subject matter experts, development teams, and QA teams.
• Worked as a member of teh Agile team in charge of ensuring dat all projects achieved project performance and product performance metrics.
• Documented project scopes, requirements, and deliverables to track, manage, and respond to changes in project trajectories.
• Developed new strategies for aligning IT projects to company requirements; performed gap analyses to determine teh feasibility of future IT solutions.
• Collaborated wif multiple business units to drive continuous improvements in technology development.
• Worked closely wif integration and data teams to manage data integration requirements, and also led multiple integrations of new technologies in production environments.

TECHNICAL SKILLS

• Linux/Unix
• Agile
• DevOps
• Splunk
• SQL
• Windows Server including Active Directory
• DHCP
• DNS
• IIS
• Citrix
• Batch VB Scripting
• Java Programming
• Fiddler
• Wireshark
• CA Service Desk
• OSI Model
• Blade Logic
• HPOO
• Ansible
• Siebel
• CRM