SUMMARY:

• Certified Scrum Product Owner (CSPO) from Scrum Alliance.
• Product Owner skilled in managing, creating and maintaining epics and user stories in JIRA board as per scrum standards for major budget projects.
• BusinessSystems Analystskilled increatingbusiness and functional specifications based on business needs;developed detailed comprehensive test strategies and performing user acceptance testingto verify system changesmeet client needs.
• Scrum master skilled with managing teams of 8 to 10 people throughout teh sprint by conducting all agile ceremonies and showing teh best practices to teh team.
• An aspiring product developer who wants to learn and expand teh experience to become a successful product owner/manager.
• Leadership Skills: 8+ years’ experience in leading Scrum teams, BA and QA teams in multiple projects. With teh team size of minimum 3 and maximum 10. Manage onsite and offsite teams, halping teh team by support and training to meet deliverables and deadlines. Major part of teh leading effort involved reporting to teh upper management about progress reports, resource management, requirement management and coordinating with PM’s, other team leads and directors.
• Core Skills:14 years’ experience creating user stories & epics w/acceptance criteria, business & functional requirements, GAP analysis documentation, current and future state design documentation, use case creation, requirements elicitation, and teh facilitation of JAD sessions. Created and reviewed business requirements, functional specifications, project schedules, and test plans.
• Soft Skills:Proven ability to communicate and collaborate with client, development, and testing (onsite and offsite) teams. According to teh Berke Personality assessment he is"oriented towards people and has a natural desire to interact with others."

PROFESSIONAL EXPERIENCE

Confidential, Plano, TX

Product Owner/Function Owner/Business Analyst

Responsibilities:

• Created functional requirement document (FRD) for suppliers dat still follow waterfall methodology; For creating FRD, me had multiple meetings, interviews & discussions with multiple stake holders internal and external to Toyota.
• Maintained backlog by managing constantly product priorities and created epics with acceptance criteria defining end to end scope of each epic in a manner dat can be delivered in less TEMPthan 3 sprints.
• Created user stories dat are Independent, Negotiable, Valuable, Estimatable, Small, and Testable (INVEST)
• Negotiated requirements with Tier1 suppliers (Panasonic & D - Ten) to meet teh delivery timeline
• Provided support to teh development team in explaining teh requirements, halping them meet stakeholders dat can support them in gaps and logic. And doing necessary follow-ups to make sure developers get wat they needed to get their tasks done.
• Discussed and captured requirements with Tier2 suppliers (AW Aisin) by making sure their platform supports TMNA requirements of 21MM.
• Supported testing team by guiding and support creating test cases and explaining requirements and corner cases
• Defect management and triaging with development team and testing team
• Created sequence flow diagrams for multiple functions to explain teh end to end flow of teh requirements with teh actors involved.
• Documented agreements between TMNA, Tier1 and Tier2 in jira tickets in teh form of agreement on certain requirements and also implementation details.
• Created multiple templates for improving process for testingand requirement gathering process
• Created, updated and submitted teh weekly tier status report on teh share point site.
• Communicatedandcollaboratedwith client, development, and testing (onsite in Plano, TX and offsite in Japan) teams.
• Acted as teh firstpoint of contact for questions on requirements of multiple functions like user profile, settings, service and data connectivity issues for business and technical teams.

Confidential - Irving, TX

Sr. Business Analyst/Scrum Master

Responsibilities:

• As product owner/BA: Created thousands of user stories, hundreds of epics in JIRA, managed stories and epics breakdown after meetings and discussions with product managers and stakeholders
• As Scrum Master: Conducted daily standup meetings, backlog grooming meetings, sprint planning meetings, review and retrospective meetings
• As Product Developer: Worked closely with product managers on customer engagement avenues for product development.
• Got product development training from famous author and corporate trainer Christopher Jones from svpg.com and became certified scrum alliance product owner after training from renowned trainer Lance Dacy.
• Helped in teh implementation of new solutions. Example: ‘Roadside’ service through IVR - saving agent call time, huge saving for Toyota & SXM and better customer service for teh final customer.
• Worked closely with other agile teams and created dependencies on other agile teams, explained teh dependencies to other agile teams and halped them identify tasks/acceptance criteria to complete teh user story
• Had multiple meetings with teh business users, product owners and other agile teams to explain or understand requirements or explain system dependencies or team dependencies
• Attended planning increment (PI) meetings every quarter and identified dependencies on other agile teams.
• Used TopTeam Tool to maintain user stories, business and functional requirements and later used AgileCraft tool to maintain user stories and features.
• Worked closely with Development teams, Business teams and Testing teams to meet project deadlines and calculate work effort to include in overall project schedules
• Maintained all project management processes, including project goals, deadlines and metrics and reported to teh management team on weekly basis
• Exercise independent judgment with little to no direction from supervisor
• Led teh documentation process, gap analysisand reporting of teh MRS to T3 project for Toyota legacy
• Created use case diagram, process flow diagram (PFD), data flow diagrams (DFD), various type of wireframes setup meetings with Quality Analysts and Development teams/vendors to clarify questions on teh requirement documents.

Confidential - Richardson, TX

Sr. Business Systems Analyst

Responsibilities:

• Led a team for multiple projects as a Lead BA (for ancillary apps)
• Coordinated with teh stakeholders, PMs and other delivery managers to manage scope, document and manage requirements for different releases
• Maintained vendor relationships, acting as a businessanalystfor IT projects and Non-IT projects.
• Worked closely with Development teams, Business teams and Testing teams to meet project deadlines and calculate work effort to include in overall project schedules
• Created project charters, project schedules and project team and stakeholder documents at an administrative level
• Maintained all project management processes, including project goals, deadlines and metrics and reported to teh management team on weekly basis
• Worked and lead teams off shore and observe performance to fill gaps and increase efficiency
• Exercise independent judgment with little to no direction from supervisor.
• Led teh documentation process, gap analysisand reporting
• Created use case diagram, process flow diagram (PFD), data flow diagrams (DFD), various different type of wireframes setup meetings with Quality Analysts and Development teams/vendors to clarify questions on teh requirement documents.
• Developed and reviewed business specifications, work flows, GAP Analysisandproject schedules
• Excellent verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.
• Validated new enhancements did not causeany issues when compared to existing functionalitydefect tracking and management, analyzed and documented defect trend across releases.
• Tracked productdeliverables with regards torequirement gathering for both functional and UAT
• Implemented and established teh Quality Assurance and Software Testing process to be more TEMPeffective in dealing with business realities such as changingrequirements during development
• Created multiple templates for improving process for testingand requirement gathering process

Confidential - Eagan, MN

Sr. Business Systems Analyst

Responsibilities:

• Led team of two for ‘Claim Experience’ tower of teh project for gathering requirements
• Conducted meetings withover60 SMEs/members and created mapping documentafter conducting multiple long hour meetings
• Led teh documentation process, gap analysisand reporting
• Created use case diagram, process flow diagram (PFD), data flow diagrams (DFD), various different type of wireframes setup meetings with Quality Analysts and Development teams/vendors to clarify questions on teh requirement documents.
• Developed and reviewed business specifications, work flows, GAP Analysisandproject schedules
• Worked with development team to problem solve logical and technical issues to facilitate development process
• Worked with testing team and halped them identify scenarios for testing and support for test data
• Validated new enhancements did not causeany issues when compared to existing functionalitydefect tracking and management, analyzed and documented defect trend across releases.
• Tracked productdeliverables with regards torequirement gathering for both functional and UAT
• Implemented and established teh Quality Assurance and Software Testing process to be more TEMPeffective in dealing with business realities such as changingrequirements during development
• Created multiple templates for improving process for testingand requirement gathering process

Confidential - Minneapolis, MN

Sr. Business Analyst

Responsibilities:

• Created use case diagram, process flow diagram (PFD), data flow diagrams (DFD), various different type of wireframes setup meetings with Quality Analysts and Development teams/vendors to clarify questions on teh requirement documents.
• Developed and reviewed business specifications, work flows, GAP Analysis, project schedules and also testing documentation involving test plans, test scenario, and test cases.
• Created and documented teh different system workflows for GE Flowcast impacted from teh provider’sside right from EPIC to various clearing houses and from teh payer and back.
• Led teh testing efforts involving documentation of test plan, test scenarios, test cases and defect management for all teh error reports of 837’sback from teh payers involving multiple edits and testing applications impacted with teh change of ICD9 to ICD10 remediation.
• Validated newenhancementsdid not causeany issues when compared to existing functionality defect tracking and management, analyzed anddocumented defect trend across releases.
• Implemented and established teh Quality Assurance and Software Testing process to be more TEMPeffective in dealing with business realities such as changing requirements during development.
• Created multiple templates for improving process for testing and documenting requirements.
• Providedsupport to UAT team before going 'Go-Live'.
• Providedcoaching to team members whowerenot familiar with UMP processes/methodology.
• Created, updatedand submittedthe weekly tier status report on teh share point site.

Confidential - Minneapolis, MN

Sr. Business Systems Analyst/UAT Lead

Responsibilities:

• Led teh documentation process, gap analysis, was teh UAT lead and point of contact for teh UAT testing team of four. Involved with data analysis for teh configuration analysts.
• Created and reviewed business requirements, functional specifications, project schedules, and test plans.
• Implemented HIPAA standards, EDI (Electronic data interchange).Performed testing of all ICD-10 impacted EDI transactions like 837 by validating teh actual X-12 files and teh flat file/propriety file for accuracy.
• Provided coaching to team members who are not familiar with Confidential processes/methodology.
• Worked on teh various web based projects for teh department and responsible for updating teh AS-IS system.
• Created, updated and submitted teh weekly tier status report on teh share point site.
• Developed teh consolidated track status report for all tracks and send to Config Manger for review and post to SP.
• Assisted in teh creation of timely, accurate and complete project reports for account team and project management.
• Validated and halped verify defects to weed out cosmetic problems and keep teh project on schedule.Performed testing and validation of Operation and tactical data store for accuracy of teh newly loaded ICD-10 codes.
• Implemented and established teh quality assurance and software testing process to be more TEMPeffective in dealing with business realities such as changing requirements during development.
• Acted as teh firstpoint of contact for different business and technical related issuesfor testing and development teams.

Confidential - Danville, PA

Sr. Business Systems Analyst/UAT Lead

Responsibilities:

• Worked closely with teh Business and IT teams in understanding teh functional and business requirements of teh project, create use case diagram, process flow diagram (PFD), data flow diagrams (DFD), various different type of wireframes.
• Reviewed use cases developed by junior level analysts. Provided mentoring and training on use case creation.
• Facilitated meetings with Quality Analyst and Development teams to clarify questions on teh BRD.
• Reviewed and wrote test cases and performed test execution for user acceptance testing (UAT).
• Workedas teh first point of contact for all teh Amisys Advance configuration related changes and updated to teh AA.
• Provided user acceptance testing relatedeffortsfor Amisys R5 to R6.3.2 upgrade project.
• Reviewed, analyzed, and created detailed businessrequirements documentations (BRDs) for multiple applications dat would get impacted with implementation of Medicaid in Geisinger and created workflows and steps required to improve processes.
• Reviewed and wrote test case and performed test execution for UAT. Performed hands on testing in Amisys Advance in different environments. Used ODBC to pull claims from production and use claim for testing purposes.
• Trained and mentored on use case creation and requirements elicitation.
• Helped GHP setup policy and procedures for TCoE (testing center of excellence) - finalized documents like: test strategy, test plan, test cases and defect reports.
• Helped GHP establish TCoE (testing center of excellence) by educating teh teams on defect cycle, test case template, defect template and establish QA process
• Involvedwith teh QA team in identifying high level SIT scenarios and developing test cases. Performeddetailedwalkthrough with Business and ITresources.
• Organized and led defect triage meetings in order tounderstand teh criticality of each uncovered defect.
• Communicatedandcollaboratedwith client, development, and testing (onsite and offsite) teams.
• Generated dashboard and test status report at teh end of teh day and send to teh management for tracking purposes.
• Implemented and established teh quality assurance and software testing process to be more TEMPeffective in dealing with business realities such as changing requirements during development.

Confidential, Philadelphia, PA

Business Configuration Analyst/QA Test Lead (Consultant)

Responsibilities:

• Managedbusiness requirements documents (BRD)approval process.
• Lead team of 3-4 testers working from offshore in India; provided halp, support, review their work, assign work and report status to higher ups
• Created teh consolidated track status report for all tracks and send to TML for review and post to SP.
• Received formal sign off from customer as related to project deliverables.
• Performed hands on testing on different health plans, mostly on teh third party vendor system (Argus - Rx), mainframe validations, infrastructural tool for IBC and Commissions for Brokers.
• Worked on different ITS and Blue applications like ITS, EDI, CIS, Claredi etc.
• Developed, updatedand submittedthe weekly tier status report on theSharePoint site.
• Providedcoaching to team members who are not familiar with IBC processes/ methodology.
• Maintainedissues, QA logs,andfollowedup with issue owners to close teh issues.
• Reporteddirectly to teh PM, TDL (Technical Delivery Lead) and TDM (Technical Delivery Manager) with regards to teh test progress.
• Worked as a Configuration Analyst for Finance and Billing and Accounts department maintaining and managing accounts receivable, accounts payable, and manage general ledger.
• Acted as teh firstpoint of contact for different business and technical related issue on from testing perspective.
• Served as a UAT analyst for multiple Blue Plan and third party pharmacy vendors to teh client (Argus - Rx) projects like Argus Value Base File Changes, Argus Eligibility File Enhancements, also in Broker Commissions for (Medicare, IMUP, Percentage Premium, PCPM and Medicaid) and for infrastructural project (Clarity) for infrastructural needs of IBX.

TECHNICAL SKILLS

Technical: AgileCraft, Siebel, JIRA, IBM Requisite Pro, IBM Doors, HP Quality Center, Toad, Clear Quest, Bugzilla, Claim Test Pro and Cucumber, Clear Quest, Load Runner, Oracle, SQL Server, Microsoft Windows Vista/XP/NT/2000/team, Unix, Linux, MS Visio, MS Office, Amisys Advance, PowerMHS, FACETS

Functional: Business and Systems Analyst, Functional Specifications, User Stories, Test Strategies, GAP Analysis Current and Future State Design Documentation, Use Cases, Requirements Elicitation, JAD Facilitation, Healthcare Benefits Configuration, Member/Group Enrollment Process, Claims Processing, Provider Network Management, User Acceptance Testing, SDLC, Defect Tracking, Web, ETLMethodologies: Agile, Scrum and Waterfall