SUMMARY

• A seasoned IT professional with over 15 years of progressive experience in the financial and investment, healthcare, telecommunication and development sectors providing advanced technical business systems analysis, project management, and data systems integration.
• Strong technical project leader equipped with extensive skills and knowledge in real - time integration between asset management, accounting and trading systems, as well as product/application planning, testing and implementation.
• Demonstrated success in developing system test plans, defining test cases, developing and maintaining test scripts and documenting all phases of the quality assurance process.
• Excellent knowledge of various technologies including legacy, client/server, and/or web-based technologies.
• Effective communicator who is well-adept in making technical and non-technical materials understandable to business units and end users.
• Highly organized with a demonstrated success in managing multiple initiatives with varying deadlines and evolving needs, simultaneously.
• CMMI Level 3 experience.
• Proficient in MS Excel, PowerPoint, Access, Outlook, MS Projects, Visio, MS Word, SharePoint, TFS, Microsoft SQL Server 2008. Highly skilled in the administration and support of MS Office products.

TECHNICAL SKILLS

• Technical Business Systems Analysis
• Project Management
• Data Systems Integration & Data Management
• Cybersecurity Framework
• Account Management
• Product/Application Design, Testing & Implementation
• Costs, Benefits & Risk Analysis
• ServiceNow
• Incident Management
• Training & Technical Assistance
• Meeting Facilitation
• Risk Management Framework

PROFESSIONAL EXPERIENCE

Project Management

Confidential

Responsibilities:

• Receives, record and process all change requests.
• Ensure change requests and approval data is maintained to ensure accuracy.
• Provides timely approval (or denials) of all change requests.
• Coordinate change approvals and communication between approvers and initiators
• Provides communications on all change
• Schedule and process of Go No Go Meetings to approve changes.
• Manage and timely completed all change requests and associated meetings
• Determines if the appropriate risk and impact assessment has been undertaken.
• Provides daily support for the change management policy, process, procedures and tool, including training to users when necessary.
• Monitors the effectiveness of change management process and making recommendations for improvement.
• Produces management information to all stakeholders
• Provides change management metrics and/or reports.
• Write and maintains Processes and Procedures
• Performs Gap Analysis for new controls
• Traine the IT staff as needed

Confidential, Bowie, MD

Information Security Analyst

Responsibilities:

• Lead the implementation of the Governance, Risk and Compliance (GRC) tool.
• Supported and perform the on-going configuration, upgrading and support for the Archer GRC platform.
• Integrated data feeds from various sources to Archer modules, applications, and on-demand applications
• Developed, communicate, and implement information security policies, control standards, procedures utilizing GRC.
• Developed client responses to technology and privacy/security responses in response to client RFPs and RFIs.
• Lead security incident investigations and create incident reports and provide timely and accurate status updates to senior management.
• Coordinated corporate initiatives in Cyber Security Framework, ISO/EC 27001:3013.
• Managed enterprise risk and vulnerability remediation efforts leveraging the Plan of Action & Milestone (POA&M) procedure.
• Responsible for the reporting on the delivery of the Confidential Security Incident Management program to Confidential ’s Security & Compliance Governance Committee, Security and Compliance Board, and Security Incident review meetings on a bi-weekly, monthly, and ad-hoc basis.
• Facilitated meetings on required vulnerability remediation with application, product, and development teams.
• Provided client responses to root cause analysis and remediation plans as they relate to security investigations.
• Assist efforts to demonstrate that Confidential information systems are compliant with corporate policies, industry standards, government regulations, and contractual requirements.
• Managed the front door process from initiation to implementation of a technology requests.
• Worked with architecture teams, vendors and stakeholders to review intake process, project management practices and recommend changes to exceed delivery expectations.
• Implemented best practices in program management, including pre-project analysis, estimations, risk analysis, change management, software development and configuration management.
• Led numerous analysis assignments to determine the best overall solution to meet project scope requirements.
• Conducted joint application development sessions, including provided cost-benefit analysis, cost alternatives and recommendations to clients.

Business Analyst

Confidential

Responsibilities:

• Interacted with client, including conducted meetings and brainstorming sessions to gather requirements; collaborated with various Subject Matter Experts using SDM Process to understand and formalize business requirements and to discuss and resolve issues at various phases of the Development Cycle.
• Served as a liaison between the Data Integration Team and various business owners concerning the integration of data.
• Provided support in the surveillance of data integrity within products and services and supported the design and development of tools to improve visibility and detection of integrity issues within products and services.
• Performed data analysis of existing SQL databases to understand the data flow and applied business rules.
• Provided support in the design and development of internal documentation of data standards and data usage governance within production data repositories.
• Identified, created and coordinated data integration process improvements to support the organization.
• Served as the SharePoint Administrator on the Enterprise Data Management Team.
• Conducted a gap analysis on the use of AS-IS and TO-BE process models using MS Visio while serving as the key liaison between external senior management and internal Information Systems Team.
• Collaborated on agap analysisof thetransitionfromHIPAA 4010 to5010,focusing on the potential impacts of 5010 compliance on current transactions and systems.
• UsedTeam Foundation Server (TFS)for loggingdefectsand managing defect history.
• Conducted meeting using Web Ex or Net meeting with external users.
• Collaborated in the product planning, design, and implementation of ETL (Extract, Transformation &Load) Tool.
• Supported internal healthcare data analytics products, services, and operational processes.
• Provided support and assistance to management on issues related to the design and development of corporate healthcare data integration systems.
• Assisted in the resolution of questions, concerns and data issues.
• Managed project sprint planning and execution, including managing project progress, providing status updates and ensuring visibility.
• Worked closely with the Product Owner team to ensure requirements aligned with sprint, release, and product goals, and assisted team in maintaining set of defined and estimated user stories.
• Developed work breakdown structure (WBS) to identify necessary program resources, establish labor and budget estimates as well as development of program timelines or Program Master Schedules (MPS).
• Responsible for project management briefings and preparing reports to reflect program/project status, status, cost and schedule trends, funding and project uncertainties
• Reviewed and evaluated the Social Security Administration (SSA) contractor EVMS project performance reports and contractor compliance, including identification of trends and recommend corrective actions to the SSA Deputy Commissioner.
• Supported in reviewing and validating the SSA’s contractor baseline (scope definition, cost estimating, BCWS profile, and schedule) in preparation for report review.
• Provided EVMS inputs on a monthly basis on open programs, and generated variance reports in regard to those inputs.

Business Analyst

Confidential

Responsibilities:

• Collaborated with business partners to determine to end-to-end requirements for project involving different lines of business.
• Reviewed and analyzed current processes and systems for the Wealth Management Department and streamlined processes reducing turnaround time for the Helpdesk department.
• Provided business analysis for implementation of the CMO application upgrades, resulting in streamlined operations.
• Analyzed business and technical processes, gathered CMO requirements, and developed and supported mission-critical project rollouts.
• Worked with developers and testers to ensure requirements and functional designs were translated accurately into working technical designs and that test plans/scripts serve customer needs.
• Participated in design, development and implementation of applications, and supported application integration between the premium systems and the marketing systems.
• Served as a technical contact within the business group, troubleshooting and working with IT to resolve end user issues.
• Facilitate RAD/JAD sessions with technical and business stakeholders (SME's) and document As Is and To Be Use Cases.
• Project Coordinator (Client: TD Ameritrade), October 2006 - July 2007
• Responsible for the coordination of complex infrastructure projects, including assisting business partners in defining needs, interfacing with appropriate business units to understand their needs and document requirements, and securing appropriate buy-in/sign-offs throughout projects.
• Completed extensive research and analysis to generate thorough business requirements documents.
• Provided pertinent information to project stakeholders to assist in decision-making.
• Formulated and defined system scope and objectives through research and fact finding combined with an understanding of applicable business systems and industry requirements.
• Performed necessary investigation, analysis and evaluation to determine project feasibility and help develop cost and benefit estimates to establish project value
• Recommended plans for project and resource management approvals and worked with business partners to identify automated processes.
• Reviewed transaction requests and authorizations.
• Communicated and managed issues among the IT teams and Retail Operations.
• Managed and partnered with TIPS (Training, Information and Performance Support) to create necessary training programs to support projects.
• Maintained and updated data presented to customers by working with compliance, legal, marketing, and operations points of contact.
• Gathered and evaluated requests for business requirements and metrics, retrieved information, and created reports from available data stores.
• Analyzed and translated data to identify trends and specific business impacts.
• Created reports utilizing available multiple and complex data stores for all clients, including Pershing and Leads
• Identified opportunities to improve existing operations reporting processes and developed new processes based upon changing business needs.