EXPERIENCE SUMMARY

• A result driven Business & IT Program manager( Technical Delivery Lead) with 14+ years of experience in the Canadian Banking and Finance industry
• Extensive experience in managing large complex high - risk projects & programs specifically enterprise wide transformational initiatives involving Application Development, Business Intelligence, Cybersecurity and AML projects thru Waterfall and Agile Methodologies.
• Delivered complex multi-year, multi-workstream projects through Agile, Iterative and Waterfall methodologies using SDLC, PMLC methodologies around Digital, Client Server, Oracle Upgrades, J2EE, Cloud, Angular, Digital, Confidential, Infrastructure, COTS and Change Management
• Managed initiation to Closure several large projects including creation of the business case, working with senior stakeholders to get buy in and financial approvals and kick off.
• Experience of managing mixed Onshore & Offshore teams, Internal & External vendor teams including System Integrators and Consultants
• Experience in managing contract negotiations, procurement procedures, vendor and contract management
• Experienced in Business Development, and Client Relationship Management.

TECHNICAL SKILLS

• Strategic Program Management capabilities for Application Development, Business Intelligence, Cyber Security, Infrastructure & Process Improvement Projects
• Extensive practical experience and noledge with techniques for planning organizing and monitoring multiple IT projects simultaneously
• Familiar with structured PMO methodologies around Planning, Governance, Execution & Monitoring, Quality Assurance and Quality Control Management
• Proven capabilities in developing and managing complex project delivery schedules with several intersecting workstreams having complex critical paths and reporting regular updates to the executives and cross functional teams
• Building and managing relationships with Senior Executive Stakeholders, Subject Matter Experts, Product Managers, QA Managers, Procurement, Legal, Compliance and Privacy leads.
• Ability to motivate teams, set clear direction, resolve conflicts and work independently with limited information and ambiguity

PROFESSIONAL EXPERIENCE

Confidential

Senior Project Manager

Responsibilities:

• Led a Program( Using Agile Methodology) for the implementation of the SAST Tool - Check Marx, Evaluation of DAST tools, Central Vulnerability management tools and their integration into Dev Ops pipeline as part of an Enterprise Transformational Initiative. All projects were based on the NIST Framework
• Successfully completed the multiple vendor assessment and identification of vendor to complete POC to finalise the tool. Implement the SAST tool - Checkmarx, Network vulnerability Scanners, Central vulnerability management - Kenna Tool and Creating enterprise Pen testing program for the applications referencing Security Operation Standards - COTS
• Led a team of developers to using Java and host technology to develop the dashboards and data inputs from the databases at the backend SQL and Cloud to create and analytics executive dashboard.
• Responsible for leading a team comprising of RBC IT security & external vendors to assess, identify and accurately classify application vulnerabilities
• Creating and managing an integrated project plan across multiple workstreams by mapping out interdependencies and clearly identifying the critical path as part of the Work plan. Reviewed and monitored all phases of the project requirements, design, architecture, development, testing, implementation on regular basis and suggested corrective actions. Conflict resolution in timely manner
• Responsible for communicating status to senior management prioritizing vulnerabilities based on their risk classification
• Preparation of PMO Artifacts including the Project Charter, Project Risk Plan, Integrated Project schedule, Resource plan based on the work plan, Risk / Issue Log/decision log, change request, UAT Plan, launch Plan and PIV plan.
• Project Budget/Financials management - Vendors, Contractors and internal resources/charges
• Overseen creation of the business requirements document, use cases, context diagram, led walks thru of the business requirements document
• Collaborated with the SME teams to create a training material online and self directed training courses along with the training material such as user guides and Operational manuals. Additionally created online training videos on internal talent portal.
• Responsible for managing the project financials and making sure that the right financials are reflected on a monthly and quarterly basis through the journaling, remittance processing, accruing for vendor invoices and managing the change request (CR) activities.
• Worked closely with the Cyber fraud team and Customer risk advisor team to ensure Customer Authentication verification is completed
• Collaborated with the technology risk management and Information security team
• Drove a change management strategy for the Application Security team, to enable adoption, when updates were made to the current tools as part of the response to identified vulnerabilities
• Managed the project financials to ensure that the budgets were met. All change requests were managed through a strict change control review process
• Created and negotiated multiple SOW’s with four vendors for the delivery of the program based on the program objectives and benefits
• Led a team of technical leads, business representatives, consultants, vendors and compliance stakeholders to successfully implement the program, total team of 25 across multiple workstreams including being a mentor for 2 project managers
• Created an integrated program plan covering multi workstreams, cost, schedule, requirements, risk, communications, and resource planning.
• Defined OCM strategy and process, Program governance, set up Communications and escalations plan, Identify risk/ risk register
• Led MSA structure to review and negotiated SOW with vendors on behalf of RBC to finalize statements of work and on boarded the vendor team and managed the delivery of the negotiated statement of work
• Developed & executed a prioritized remediation plan for the vulnerabilities identified based on their classification as critical, severe, medium and low risk.
• Participated in the process reengineering and continuous improvements of the Security controls based on industry best practices
• Reviewed the work plan and deliverables reports submitted by the vendor and managed the report read-out call with the line of business.
• Leveraged my strong understanding of the Archer system to ensure that all identified vulnerabilities are entered in the Archer database to be tracked for reporting purposes to support the Operational Management to closure
• Provided critical support to the regulatory team to compile critical compliance reports for the US Federal Government

Confidential

Information Security Program

Responsibilities:

• Supported the execution of the Information Security Program strategy, utilizing change management strategies to drive enterprise alignment
• Worked collaboratively with, Red Team, CIO directives, IT leadership and internal customers to establish project and program portfolio and prioritize within that portfolio for execution.
• Managed multiple projects with a focus on IT Security technologies, process to identify, analyse, communicate application vulnerabilities and managing matrixed resources from both IT Security, Cloud team and IT Infrastructure Teams - IAM and RSA Teams
• Provided project execution leadership and management adhering to project methodology and compliance standards, as well as act as PM throughout the lifecycle of projects
• Adhered to project management standards and manage stakeholder and vendor relations to ensure that project expectations are met
• Checkpoint of daily activities and goals of individual project members, identify roadblocks/ bottlenecks and proactively communicate issues/ escalation for issue resolution
• Attended daily stand-ups and communicate to higher level stakeholders on project momentum
• Acted as key point of contact to handle project issues and changes in scope, while providing clarity to any ambiguous requirements or deliverables
• Conducted routine status calls and project status reporting and risk identification to the project and follow ups to mitigation issues
• Worked with Change manager to identify and develop the Training and awareness materials to Enterprise users on Security policies and practices
• Overseeing the threat modelling engagement for the logging & reporting of the vulnerabilities identified for remediation by each team based on security operations standards and Operational Management for the vulnerabilities identified
• Managing the budget for the program with onshore and offshore internal resources
• Collaborated with the technology risk management and Information security team
• Managed a mixed team of 15 - 100 individuals both internal and external( Project Manager, Architect, Pen testers, Cloud, Infosec and Consulting threat modellers)
• Ensured that the identified vulnerabilities are entered in the Archer database to be tracked and reported for resolution purposes
• Reviewed Cyber Security Policies, Procedures and Practices with the team and created a Target Operating Model
• Vulnerabilities management Communications plan working together with the IT risk advisors.
• Ensured that appropriate post implementation support processes and programs were in place
• Developed education, awareness and training courses with the Education Team for Developers to code securely
• Implemented an application security program strategy, defining comprehensive program requirements with key business outcomes and ensured strategic alignment across global cyber security programs.

Confidential

Senior Project Manager

Responsibilities:

• Manage the work plan effort, scope, resources, budget and change management of multiple assigned projects. Integration with the MS Dynamics CRM tool.
• Ensure program alignment with strategic business objectives
• Successfully delivered a complex project involving the software development, Data Integration and design and development of the Wireframes for the implementation of an Enterprise Case Management Application tool. dis was a key part of the integrated AML program. - COTS Software
• Led a team of developers to using Java and host technology to develop the dashboards and data inputs from the databases at the backend SQL and Cloud to create to create an analytics based data reports
• Creating and managing an integrated project plan across multiple workstreams by mapping out interdependencies and clearly identifying the critical path as part of the Work plan. Reviewed and monitored all phases of the project requirements, design, architecture, development, testing, implementation on regular basis and suggested corrective actions. Conflict resolution in timely manner
• Defined OCM strategy and process, Program governance, set up Communications and escalations plan, Identify risk/ risk register
• Worked with a Confidential development and implementation partner and developing and end to end project plan from design to completion. dis included estimating the work effort and translating client requirements to the actionable goals
• Managed the day to day tasks of the project team to ensure that all activities are completed as planned and any blockers or issues are addressed
• Capturing and managing the mitigation of the risk. Tracking and managing the mitigation of risk.
• Reporting the resource performance to functional manager in positive and constructive manner
• Negotiatedresource, time, milestones during thescoping of the program
• Reviewed the program scope as created by mymultiple projects/account managers against the client acceptancecriteria
• Conducted ongoing reviews with stakeholders to identify/ manage risk and issues toensure smooth delivery thrugovernance and escalations process
• Reviewed and monitor allphases of the project ( requirements, design, development, testing, implementation, warranty). Managed conflict resolutions
• Using the PMLC and SDLC framework, mentorship of technical team.
• Escalating schedule delays and engage leadership team including clear and transparent communications to Clients leadership and internal.
• Managed the delivery of the program on time and with budget working with the Client Stakeholders and the delivery partners.
• Overseen creation of the business requirements document, use cases, context diagram, led walks thru of the business requirements document
• Ensure SLA's are defined, agreed and documented with the BAU teams
• Ensured change management is followed on the project and change control board approvals are secured
• Provided inputs to the business development teams part of the solution review
• Training needs are identified and communicated to the team
• Ensure Product noledge is shared with the client team
• Collaborated with the SME teams to create a training material online and self directed training courses along with the training material such as user guides and Operational manuals. Additionally created online training videos on internal talent portal
• Collaborated with the technology risk management and Information security team

Confidential

IT Program Manager

Responsibilities:

• Manage a team of Business SME’s and IT Stakeholder to deliver a Confidential Regular Price Optimization solution. The project had to be delivered in a fixed budget under a contracted SOW between the solution provider ( Confidential ) and the client (Sobeys).
• Manage all the deliverables committed as part of the contractual SOW.
• Oversaw the preparation of PMO Artifacts including the Project Charter, Project Risk Plan, Integrated Project schedule, Resource plan using work plan methodology, Risk / Issue Log/decision log, change request, UAT Plan, launch Plan and PIV plan in line with the PMO methodology followed by the client.
• Scheduled meetings, developed agendas, lead scrum meetings and documented meeting minutes for follow up.
• Led a team of developers to using Java and host technology to develop the dashboards and data inputs from the databases at the backend SQL and Cloud to create and analytics executive dashboard
• Worked closely with the Cyber fraud team and Customer risk advisor team to ensure Customer Authentication verification is completed
• Successfully delivered the project on time and within budget and secured project sign-off from the client.
• Facilitated joint Planning sessions with the project stakeholders and prepared a detailed phase wise project plan
• Manage key client stakeholder relationships at the VP and SVP levels - Stakeholder Management
• Participated in all the steering committee meetings and communicated the program status to the key stakeholders
• Participated in account planning, solution sales workshops while collaborating with the cross functional teams comprising of Confidential sales, support and consulting teams to help support and grow account sales
• Provided inputs for Proposals, RFP responses, Statements of Works (SOWs) and Change Orders (COs)

Confidential

Senior Project Manager /Program Manager

Responsibilities:

• Deliver a complex application development project with a budget of $ 25 million, impacting 1,500 branches and 40,000 users with back-end integration which comprised of 12 work streams and 52 implementations and team of over 150 individuals onshore and offshore. The goal of dis project was to capture customer information with backend integration to the legacy and non-legacy systems like SRF, CPC, Sales team, Bank Branches, Contact center, AML, Infosec, data team and communications. Customer relationship Management - Profile Lifecycle Management.
• Reporting to the Project Sponsor (VP) me had to ensure that TEMPeffective communication was managed through out the program
• Successfully delivered the project within budget and on schedule - which was highly complex Business Intelligence and Data Integration
• Managed all communications with Project Sponsors, Steering committee and the Program Operating Group (POG)– Stakeholder reporting. Preparation of executive decks for the meeting and regular updates on the progress of the progress
• Financials of the project were managed in the book of record and the system
• Ensure all the requirements walkthrough completed and sign off. Risk register is maintained and tracked. All task on the critical path are identified and tracked to ensure proper mitigation/work around is in place.
• Managed a team of 15 IT(leads + IT PM) individuals who were part of the project resources planning using the work plan methodology and actionable goals
• Led a team of developers to using Java and host technology to develop the dashboards and data inputs from the databases at the backend SQL and Cloud to create and analytics executive dashboard
• Managed the development of detailed scope requirements, creating of wireframe blueprints and documenting of all requirements along with the creation of a requirement traceability matrix
• Overseen creation of the business requirements document, use cases, context diagram, led walks thru of the business requirements document and signoffs are completed
• Oversaw the preparation of PMO Artifacts including the Project Charter, Project Risk Plan, Integrated Project schedule, Resource plan using work plan methodology, Risk / Issue Log/decision log, change request, UAT Plan, launch Plan and PIV plan in line with the PMO methodology followed by the client.
• Scheduled meetings, developed agendas, lead scrum meetings and documented meeting minutes for follow up.
• Collaborated with the SME teams to create a training material online and self directed training courses along with the training material such as user guides and Operational manuals. Additionally created online training videos on internal talent portal
• Managed the regular status of the project through the regular scheduled governance meetings at the project and steering committee levels
• Managed the delivery of post-implementation support documentation as part of the change management workstream.
• Oversaw IT Teams – Dev, QA and Implementation Teams for a period of 5 months to cover for IT Manager.

Confidential

Senior Project Manager

Responsibilities:

• Managed the integrated delivery of the project across in-house and vendor teams.
• Manage all project management artifacts in line with the Bank’s PMO methodology. These included stakeholder list, stakeholder analysis, resource plan, IC estimates, PMA, project financials cost workbook.
• Worked with the SME’s from the Cross functional teams ensure smooth transition from the legacy and non-legacy systems like SRF, CPC, Sales team, Bank Branches, Contact center, business Intelligence, Data Architects,AML, Infosec, data team and communications. Customer relationship Management – Profile Lifecycle Management.
• Led a team of developers to using Java and host technology to develop the dashboards and data inputs from the databases at the backend SQL and Cloud to create and analytics executive dashboard
• Manage the testing activities and the testing team
• Ensuring that the UI/UX and back end teams collaborated
• Work closely with the functional and change management teams to ensure training and process guides were completed
• Worked closely with the Cyber fraud team and Customer risk advisor team to ensure Customer Authentication verification is completed
• Collaborated with the technology risk management and Information security team
• Ensured that the project was delivered as per plan from a budget and schedule perspective
• Managed workshops for designing the UI/UX which involved SME’s and technical team members
• Managed multiple vendor teams for design and testing.
• Participated in the negotiations with third party vendors and was responsible for creating a Statement of Work with the selected vendor.
• Followed Agile and Iterative methodology for the project delivery and the led daily stand ups and was responsible for JIRA updates
• Promoting the developed code into Operational Management workstream and monitoring for defects to resolve with the vendor
• Overseen creation of the business requirements document, use cases, context diagram, led walks thru of the business requirements document and sign offs
• Collaborated with the SME teams to create a training material online and self directed training courses along with the training material such as user guides and Operational manuals. Additionally created online training videos on internal talent portal

Confidential

Senior Project Manager/Program Manager

Responsibilities:

• Create the detailed program plan involving technology and business workstreams
• Manage communication with senior stakeholders to ensure that project stays on track from a schedule and budget perspective
• Work with the change management lead to endure that change workstream is aligned with the technology workstream
• Create all the project artifacts comprising of the project charter, resource plan, Risk/ Issues/ decision logs, Project schedule, Change Management, InfoSec Plan, QA & UAT plans, Change Request, Financial Plan based on the standard PMO methodology.
• Manage the set up of project financials and on-going updates to Clarity (project tracking system)
• Project supported as part of the Operations management and vendor coordination
• Collaborated with the technology risk management and Information security team
• Created a detailed program plan based on the Bank’s PMO guidelines for documentation by phase and gate, from Project Initiation to Closure.
• Carefully planned for cross impact interdependencies between the project and external projects for smooth implementation and no delays.
• Successfully managed the communication of project status to Executive Project Sponsors(VP level) and other Senior Stakeholders as part of the Project Steering Committee Meetings. Preparation of the executive decks and provide status updates
• Successfully planned and managed the data migration in 12 batches necessitated due to an unstable environment
• Collaborated with multiple Business Unit Stakeholders, 3 internal IT teams and a Vendor team. me also managed both on-shore and off-shore resources as part of dis project
• Worked closely with the Line of Business SME’s to make enhancements to the online banking interface, alert generation, capturing customer information to be shared with the other internal stakeholder teams (Product Managers) and customized the reports for selected customers On-Line banking customers.
• Managed the preparation and participation of project team for gate reviews required Go No Go decisions
• In addition, completed the planning for another project - Loan Origination System which replaced two legacy Loan applications of the bank,
• Completed integrated with the core banking applications- Sales builder (CRM) and SAP.
• Data analytics reports provided for cross selling and upselling the products.
• Worked in internal and external vendors from integrators to Testing (included defect management) and UAT testing
• Led change management for dis project with the change management lead to do the current state analysis and define the training needs along with training tools
• Reporting to Team Sponsor (VP) and PMO, responsible for the setup and delivery of all projects as per the structured regulatory driven environment.
• Managed the test project intake process with various business project teams across the business environment.
• Managed all project communications and provide inputs to Steering Committee and Program Operating Governance
• Managed all test preparation and execution activities for Functional testing, Integration testing and System testing
• Managed the planning and deployment of test resources. Performing resource allocation to various teams based on project priorities & requirements. Manage resource contention across multiple projects. Created risk mitigation plans for resource turnover in an offshore environment.
• Directed the testing team by leading the Defect Management and Migration in Test Management office using Quality Center and Star Team.Liaison between Testing team and Development teams for Defect resolution.

Confidential

Senior Project Manager

Responsibilities:

• Reporting to Project Sponsor (Sr. Director) and PMO me was responsible for all aspects of the setup and delivery as per the Bank’s PMO methodology
• Responsible for creating Project Documents project charter, high level scope documents and socializing with business sponsors
• Created a Project plan based on PMO guidelines for documentation by Phase and gate. The artifacts included a Project Charter, Risk Plan, Schedule, Resource management, ( based on the work plan methodology) Communications Plan, Change Plan, RAID log, Change requests and Training Plan.
• Reported on project status to Executive Project Sponsors and Senior IT Management
• Oversaw creation and execution of a Quality Assurance Plan that included functional, non- functional testing, Test strategy, test case preparation, defect tracking, defect resolution using HP ALM and HP QC. Organized UAT sessions with the line of business users.
• Worked with the back-end source application teams to integrate data from mainframes and other legacy systems with Apptio.
• Worked with the ETL teams to automate the data extraction and integration process
• Worked Closely with BA on BA activities for smooth UAT by creating test cases/used cases for the business users. Managed the testing phase starting from functional testing to business user acceptance (UAT).
• Worked with the software vendor to manage the deployment of the Apptio solution and integration of the same into the RBC Operational environment and continue to work with vendor on the defects fixes
• Conducted end to end functional testing workshops and defect management system.
• Overseen creation of the business requirements document, use cases, context diagram, led walks thru of the business requirements document and secured Sign offs on the documents
• Collaborated with the SME teams to create a training material online and self directed training courses along with the training material such as user guides and Operational manuals. Additionally created online training videos on internal talent portal
• Worked with the Operational production support team to transition the support of the application.
• Collaborated with the technology risk management and Information security team
• Preparing Integrated status report for Steering committee, Program Office and Key BU stakeholders
• Coordinating project activities with the offshore delivery partner
• Coordinating change management/ Training /UAT work stream
• Working with the business sponsors to identify process improvements and getting buy in from all stakeholders
• Managing the change control process
• Ensuring project control procedures and policies are adhered to by the Project Managers
• Project Audit preparation and coordination

Confidential

Project Manager

Responsibilities:

• Grew sales by 20% on a YOY basis across the territory and achieved 100 Per Cent Club from each year from 2005 to 2008
• Established presence in 7 new logo accounts which were competitive and had no IBM installed base (US territory)
• IBM Rookie of the year in 2006 – IBM Canada
• Nominated for and completed the IBM Software Top Gun program - IBM Canada
• Ongoing mentoring and development of the sales team, which includes recruiting, hiring and training new Sales Representatives
• Conducted weekly forecast meetings and coaching on strategies to create pipeline and drive closure
• Reported on sales activity, productivity and forecast to senior sales management