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Information Architect Resume Profile

Experience

Confidential

Senior User Experience Designer

Gathered requirements, performed competitive analyses and drafted wireframes. Provided responsive design concepts for existing site as well as mobile-first redesign concepts. Collaborated with team members including peer Information Architects, Content Strategists, IT Developers and leadership.

Confidential

User Experience Lead

Provided UX leadership for clients that included The Coca-Cola Company, NES Rentals, AIG and QTS. Designed and presented user experience strategy with wireframes, interactive prototypes, functional specifications, user flows and sitemaps. Performed heuristic evaluations and competitive analyses. Ensured requirements for responsive design and section 508 accessibility were met. Assisted the business development and project management teams with UX/UI concepts and estimates for RFPs and follow-on work. Collaborated with Leadership, Account Managers, Project Managers, Visual Designers, Content Writers and Developers.

Confidential

Senior Information Architect

Drafted wireframes, functional specifications, sitemaps, taxonomies and accessibility standards. Fielded enhancement requests, change requests and bugs for att.com's global navigation. Worked in an Agile POD environment. Analyzed current states of e-commerce, account management, support, social community and mobile properties and made recommendations for UX and accessibility improvements. Worked closely with 3rd party social community partner to design and implement enhancements. Researched potential new online social community partners and platforms based on business goals and best practice user experience.

Confidential

Senior User Experience Designer

Drafted user experience wireframes, sitemaps and functional requirements. Retro-fitted UX best-practices to accommodate legacy back-end systems and client wishes. Gathered and analyzed information about end-user and business needs from stakeholder interviews, persona research and competitive analyses. Translated business requirements into intuitive user interface solutions. Contributed to RFP pitches as a SME and made work plan estimates. Worked closely with account managers, project managers, graphic artists and developers. Identified and communicate new business opportunities. Researched, documented and communicated UX best practices and mentored other UX Designers.

Confidential

Director of User Experience, Product Manager and Social Media Consultant

Drafted user experience wireframes, sitemaps and functional requirements. Presented deliverables to internal teams as well as U.S. and international clients. Met with stakeholders to gather requirements. Drafted business requirements documents BRDs . Worked closely with project managers, developers, coders, graphic designers, technical writers and QA specialists. Created iRise interactive prototypes with conditional logic and datasheets. Promoted user-centered design throughout the organization. Contributed to the drafting and execution of social media plans.

Confidential

Director of Community and Product Manager for NASCAR.COM

Managed day-to-day operations of a large branded online social community. Ensured product enhancements and promotional efforts aligned with business goals. Prepared yearly business plans, identified new revenue opportunities and drafted sales presentations for use in pitches and to educate the sales team about the value of social media. Monitored competitors and emerging trends in social media. Managed a 3rd party vendor for moderation and served as the escalation point for difficult-to-resolve moderation issues. Interacted with editorial staff, webmasters, creative, web development and marketing teams. Facilitated integration of Facebook, Twitter and MySpace for relaunch of site.

Confidential

Senior Information Architect

Drafted sitemaps and wireframes for redesign of two large-scale websites and a subscription-based interactive sports application. Met with numerous stakeholders to understand their unique requirements and expectations for redesign. Strategized with graphic designers concerning usability aspects of visual designs. Incorporated Web 2.0 online social community functionality while balancing a 3rd party tool's capabilities, project requirements and legacy account management systems. Promoted user-centered design throughout the organization.

Confidential

Director of System Design

Worked hands-on as information architect, interaction designer, business analyst, project manager, product manager, HTML/CSS coder, graphic designer and technical/ web content writer. Prioritized and managed internal resources, contractors and vendors to support a fast-paced, dynamic, multi-project environment. Drafted requirements and information architecture for an ad-sponsored DRM Digital Rights Management application. Researched and engaged with 3rd party online social community vendors to integrate P2P file-sharing technology into their platforms. Contributed to product vision and played a role in high-level strategy of this then lucrative internet startup company.

Confidential

Senior Information Architect

Created sitemaps and wireframes for redesign of an extremely high profile project for the Cox organization. Coded XHTML/CSS interactive prototype. Implemented 3rd party Flash menu systems, usability standards, DHTML and JavaScript. Participated in requirements gathering sessions. Developed and documented standards for user-centered design and XHTML/CSS coding. Designed the UI based on wireframes no dedicated graphic artist on staff . Lead team with skinning existing site with new look-and-feel while toggling functionality and web standards.

Confidential

Senior Information Architect

Created sitemaps and wireframes for redesign of existing and creation of new websites. Analyzed websites to develop new taxonomies based on client expectations, usability and existing content and structure. Met with clients, advertising agency partners, 3rd party vendors and internal team members to gather requirements and prioritize deliverables. Created Flash animations. Made project plan estimates. Acted as a liaison for the company to engage in community charities/benefits.

Confidential

User Interface UI Developer Technical Writer

Coded section 508 compliant HTML/CSS templates. Researched, developed and documented standards for coding, deployment, Section 508 accessibility and look-and-feel for all applications accessed via the georgia.gov web portal. Analyzed existing applications for adherence to the new standards and made recommendations to achieve such adherence. Drafted technical documents including developer guides and user manuals. Troubleshot and corrected cross-browser compatibility issues in HTML code.

Confidential

Product Manager, Sales Portal

Provided in-depth technical support for a content-managed, internal portal for the Sales organization. Trained CMAs on the use of the content management system. Worked with IT to resolve back-end issues. Made recommendations for UX enhancements and defect resolution. Identified and documented best practice. Facilitated brainstorming and requirements gathering sessions. Compiled end-user and analytics reports.

Confidential

Senior Site Specialist

Served as front-end team lead in developing web applications and content-managed portals. Created taxonomies and content migration plans. Built web applications using a database-driven forms creation tool. Converted comps into web applications and dynamic content HTML templates, incorporating JavaScript, CSS and DHTML. Ensured front-end coding met requirements of back-end integration and w3c accessibility guidelines. Made work plan estimates.

Confidential

Web Development Coordinator

Led project teams of HTML Coders while proactively anticipating and averting obstacles for the team. Converted comps into hand-coded HTML and dynamic content HTML templates. Worked closely with graphic designers, content writers, information architects, technologists and project managers. Unit-tested and debugged code. Ensured that front-end programming met back-end integration requirements. Drafted a comprehensive standards manual for the creative department.

Confidential

Design Technologist

Created web pages using HTML, JavaScript and optimization of graphics. Collaborated with information architects, graphic designers and project managers to create engaging, efficient and robust client deliverables. Consulted with back-end programmers to ensure seamless integration of front-end and back-end functionality. Organized, managed and played on the Atlanta office softball teams men's and co-ed .

Skills

  • User Experience Design UX , Interaction Design IxD and Information Architecture IA
  • Wireframes
  • Sitemaps
  • Taxonomies
  • Low- and high-fidelity prototypes
  • Rapid-prototyping
  • Responsive design
  • Agile methodology
  • User/process flows
  • Websites, web-based applications, desktop applications
  • Mobile websites and mobile applications
  • Functional requirements
  • Business requirements
  • UX briefs
  • Personas
  • Content writing
  • Heuristic evaluations
  • Competitive analyses
  • Working knowledge of HTML, CSS, AJAX, JavaScript, DHTML, Flash and RIAs
  • User Interface design UI /visual design VisD
  • Accessibility
  • Social media
  • Online social communities
  • Search engine optimization
  • Content management systems and content migration plans
  • Nomenclature systems for wireframes, sitemaps, directory structures, files, etc.
  • PC and Mac proficient

Software

  • Microsoft Visio
  • Omnigraffle
  • iRise
  • Axure RP
  • Balsamiq
  • Adobe Photoshop
  • Microsoft Word, Excel and PowerPoint
  • Firebug and Web Developer
  • JIRA
  • Rally
  • Various HTML editors

Industry Experience

  • Sports
  • Hospitality
  • Travel
  • Financial
  • Marketing
  • Entertainment
  • Telecommunications
  • Automotive
  • Government
  • Construction

Clients

  • The Coca-Cola Company
  • AIG
  • AT T
  • NES Rentals
  • NASCAR.COM
  • PGA.com
  • AAA
  • Herschend Family Entertainment
  • Travelport
  • Georgia Department of Labor
  • Inland Revenue Service
  • State of Mississippi
  • State of Michigan
  • Manheim
  • Opteum Financial Group

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