SUMMARY:

• With more than twenty years in IT Consulting working with large international corporations as well as knowledge in corporate IT operations, I have extensive experience in leading multi - country/multi-lingual projects for Confidential 1000 clients in numerous industries such as Transportation, Retail, Telecommunications, Para-medical testing, Medical Devices, Health Insurance, Investment, Cruise Lines, Hospitality, Entertainment, and Advertising. The list of clients that I have successfully delivered value added solutions at include large enterprises.
• My career began at BellSouth in the corporate Data Center and I have experience in Software Product development from my tenure as the PMO Director at Confidential a large Point of Sale hardware/software entity as well as with Confidential.
• I am accomplished at executing structured methodologies such as SCRUM, Agile, and Waterfalland have managed large IT projects to successful completion that maximized their project investment that resulted in high customer satisfaction.

TECHNICAL SKILLS:

EPM Platforms: Microsoft Project Server, CA- Open Workbench, Jira

CRM Platforms: Microsoft Dynamics, Salesforce.com

Portal Platforms: SharePoint, Confluence

Databases: Microsoft SQL Server, Sybase SQL Server

Development Languages: .NET, PowerBuilder, Visual Basic, Pascal, BASIC, COBOL, SQL

Reporting Tools: Crystal Reports

O/S: MS-DOS, Unix, Microsoft Windows 3.x, 9x, 2000, XP, Windows NT

Tools: Jira, Clarity, Niku, Quickbooks, Microsoft Office (Word, Excel, PowerPoint), Microsoft Visio, Remedy, Lotus Notes

WORK EXPERIENCE:

Senior Director - Project Management Consulting

Confidential

Responsibilities:

• Provide Project Management Consulting for EMG’s clients based on their needs.

Vice President - Project Management

Confidential

Responsibilities:

• Responsibilities include Delivery Excellence both internally with our Product Team as well as working with our Implementation Team to ensure successful client deployments.
• Manage day to day resources and timelines for Product Development as well as Client implementations.
• Collaborate with Product and Development teams on all Scrum related activities.
• Coordinate with QA team for all items related to Release notes and product documentation.

Director- Project Management

Confidential

Responsibilities:

• Managed the Confidential side of the deployment of ServiceNow Incidents, Self Service Requests, Change Management and CMDB modules.
• Managed the Windows 2016 server upgrade for all Windows 2008 servers that are end of life, there were over 1500 Windows servers that were part of the project.
• Additionally, the project also included upgrading over 250 2008 SQL Servers to SQL Server 2016 that was also end of life.
• Along with the Infrastructure group, devised an Operational Readiness tracking database to get a better handle on the state of all corporate applications and their monitoring, alerting and
• Managed the deployment of a Next Gen Network Access Control solution (ForeScout) for the IT Security Group that replaces the existing antiquated one.
• The goal of the project was to provide the IT Security team with in-depth visibility, monitoring and discovery for controlling and managing the dramatically increasing numbers and type of devices accessing the Confidential corporate network.
• Managed the deployment of Privileged Identity Management (CyberArk) solution for the IT Security group.
• The solution provides monitoring and protection of super user accounts in Confidential ’s IT environment.
• This oversight is necessary to ensure that the capabilities of these privileged accounts are not misused.
• Managed the deployment of a solution from Varonis that performs scans on unstructured data on File Servers to assist in the discovery of potentially sensitive customer information.

Confidential

Responsibilities:

• Managed the deployment of a cloud based Incident and Safety Management solution to replace the two existing home grown legacy systems. Included in the solution were interfaces between the cloud application and Confidential ’s back-end insurance accounting and Bodily Injury/Property Damage reporting systems.
• Managed the development and deployment of a Time Compliance update to the field timekeeping system. Due to legal exposure from gaps in the existing solution the updated solution addressed these gaps by prohibiting managers from adjusting timecards without employees’ approval.
• Managed the creation of an IT Training Environment for use by Confidential employees from the Fleet Management Solutions team. This environment is a mirror of the same existing Production systems including the integrations and back-end processes that employees use on a day to day basis.
• Managed the QA Automation initiative. This project successfully migrated all relevant manual test scripts for existing non-legacy applications. The outcome was an increase in speed of regression testing as well as an increase in test coverage.
• Managed an EDI-BizTalk project that created a foundation for Confidential to more easily provide customers their invoices electronically. The solution interfaces to customers either through third party vendors such as Ariba or TMW, or simply through the customer’s own home-grown AP systems.
• Managed a project for the Fleet Information Systems team that developed an automated solution to accurately account for the revenue, costs and margins at each shop that services customers who are part of the On-Demand product line.
• Managed an Accident Claims project that provided the ability for Accident Claims Specialists to create, monitor and report on existing accident claims submitted on rental vehicles.
• Managed a Quality Assurance Automation project that automated the testing of six strategic enterprise applications in Confidential ’s Fleet Management division. This provided the QA team with the ability to perform more rigorous regression testing, as well as sped up the overall QA timelines.
• Managed an Invoice Reporting project that provided customers with the ability to analyze all of their charges through dynamic dashboards and reports that displayed trends, comparisons and detailed vehicle repair histories. Additionally, users gained the ability to create and save ad-hoc reports.
• Managed a project to increase the performance of existing Shop Systems. In addition to upgrading operating systems and browsers for over 1,000 PCs in the field the development team added queuing and caching features to the application to speed up the retrieval and submittal of data to and from the application databases.
• Managed a project that introduced new functionality in the APS system that Confidential uses to schedule and track customer repairs in their shops.
• Managed two large IT road map projects for the On-Demand product line with over $1M combined budget for the Shop Operations division.
• Initiatives were tasked with modifying the existing applications to handle the increase in retail type customers.
• Integrated Oracle’s Marketing Automation product Eloqua with the existing Salesforce.com CRM application.

Confidential

Responsibilities:

• Led an initiative to configure and implement Microsoft Project Server for the clients use as their Enterprise Project Management tool.
• Assisted in creating project templates, custom reports, dashboards, and views to meet the client’s needs.
• Assisted in defining processes for managing the client’s project lifecycles.
• Created job aids to assist Project Managers with creating, managing, and closing projects with Microsoft Project Server.
• Managed the development and implementation phases of an IT departmental dashboards project developed on the clients Microsoft SharePoint platform leveraging Microsoft Reporting Services.
• Validated reporting requirements with departmental leaders from Infrastructure, PMO, Development, and Help Desk.
• Managed the testing and deployment to the production environment.

Confidential

Responsibilities:

• Managed the design phase of a Customer Web Portal project.
• Facilitated requirements gathering sessions of cross functional groups.
• Leveraged use cases to gather and document functional requirements from business groups.
• Developed Portal application integration and migration strategy.
• Managed day-to-day schedule, timelines, risk, issues, and status reporting.

Senior Project Manager

Confidential

Responsibilities:

• As the Global Project Manager, managed a Microsoft Dynamic CRM project for West Pharmaceutical’s - a large multi-national pharmaceutical company.
• Responsible for project budgets and timelines.
• Facilitated user discovery sessions.
• Participated in business development activities with potential CRM and ERP clients.

Senior Project Manager

Confidential

Responsibilities:

• Led client engagements from initial contact through implementation.
• Led requirements gathering and solution design.
• Managed timelines and milestones of client engagements.
• Managed full project life cycle - design, development, configuration, testing, User Acceptance Testing, data migration, deployment, post and production support.

Director - Project Management Office

Confidential

Responsibilities:

• Successfully transitioned the software solutions group from the Waterfall development methodology to the Agile/SCRUM development process at the same time as moving technical focus to build all of Next Generation products on the Microsoft platform of tools.
• Managed PAR’s next generation point-of-sale system from facilitating SCRUM sessions, developing User Stories, managing development sprints, daily stand ups, and sprint reviews with product management, QA and various other internal groups. The product was being built on the Microsoft 4.0 .NET platform utilizing WPF, WCF, and WF with MS SQL Server as the back-end database.
• Ensured that all development of software products addressed and adhered to PCI standards and requirements.
• Responsible for the adherence to the company’s ISO9001 standards for product development.
• Responsible for the delivery of software projects for the entire product line for the software solutions group including the introduction of three new products, new kiosk offering, and a Digital Signage product.
• Managed the development resources for two handheld products aimed at the restaurant industry. The first product, PayToGo, is a handheld credit card payment device that allows customers to pay for their bills at the table by swiping their credit cards on their wireless devices. The second handheld product was POS2, POS2 allowed for servers to take customer orders via handheld wireless devices and transmit the food orders directly to the kitchen in real time. This product increased table turns by 20% and customer satisfaction increased as well.
• Managed the relationship with offshore development group when transitioning legacy systems into maintenance mode.
• Worked with the Product Management group to define new products as well as prioritizing and scheduling enhancement requests and bug fixes from existing clients on legacy products.
• Managed and mentored staff members.
• Created estimates for all project opportunities.

Project Manager

Confidential

Responsibilities:

• Managed the design, development, testing, and deployment of a Contract Document Management application.
• The application provided the Legal Department with a means to scan and track all contracts executed by Confidential, as well as providing other departments with access to all contracts related to their groups.
• The solution was developed with Interwoven for the front-end and document repository and Kofax as the scanning and extraction software.
• Managed the development, testing, and deployment of an Internet Café application.
• The application was a re-design of an existing application that was deployed on all Confidential ships that provided Internet service for cruise passengers both through wireless and hard-wired means.
• The front-end of the application was developed with .NET technologies, and on the back-end the database is MS SQL Server and integrates to the Property Management System via BizTalk.
• Managed an SAP OS/DB migration from an AS400/OS400/DB2 to a P-series/AIX/Oracle platform.
• Created and managed the overall project plan all the way through the implementation.
• This project was a cross functional effort spanning the Operations Group, the Basis group, SAP Technology group, and the Order to Cash Group as well as the software assurance group.
• Managed the implementation of an in-house local TV channel. Responsibilities were to oversee the implementation of the system as well as coordinating the creation of the multimedia content to be broadcast on the channel.
• Managed a software selection project including, requirements definition, gap analysis, implementation and testing.
• Client’s needs were to improve month end interest and payout calculations.
• These monthly calculations were being processed on Excel spreadsheets and manipulated manually.
• This manual process was creating a customer service nightmare as calculations were done incorrectly and some not at all.
• Additionally, payout checks were sent out with incorrect amounts.
• The packaged solution selected addressed a majority of the client’s requirements out-of-the-box and the gaps were addressed by the vendor with customized modules.
• Worked on software audit for medical group: project deliverable was to perform an audit on a solution delivered by another consulting firm to ensure the system had delivered the requested functionality. The system was implemented without a parallel test and data was compromised because of this.
• Fortunately, the data was backed up, however all of the updates were lost due to improperly developed interfaces.

Associate Director of Delivery Management

Confidential

Responsibilities:

• Managed and mentored Project Managers.
• Created estimates and proposals for all project opportunities.
• Participated in the Business Development Process.
• Created and managed project plans, resources, and budgets for client Web based projects.

Director

Confidential

Responsibilities:

• Managed all aspects of delivery management (budgeting, resource planning, risk assessment, contingency planning, post mortems, and documenting lessons learned).
• Established and maintained relationships with clients, software vendors, and partners.
• Created estimates and proposals for all project opportunities.
• Responsible for mentoring associates in my practice area on their career objectives.
• Managed project for the design and development of a Store Manager desktop application that included a labor scheduling component, employee time tracking, purchasing, inventory control and invoicing modules.
• Performed as Program Manager for the payroll consolidation.

Director

Confidential

Responsibilities:

• Acted as Client Partner for the design and development and implementation of an inventory control system.
• The system was designed to manage the all of international subsidiary’s inventory and purchasing function for all of their retail outlets in EMEA.
• Performed as Client Partner for the requirements, design, development, and rollout phases of financial data mart.
• As Program Manager, developed resort management system.
• The system was an all-encompassing solution that covered everything from property management, folio tracking, resort maintenance, housekeeping, and even a CRM piece to track sales tours taken by guests.
• Additionally to tracking guest tours, the system was to be able to handle the numerous combinations of sales methods (points, deeds, etc.) used by the vacation ownership industry.
• Managed a Scope and Rapid Solution Workshop for Workflow and Scheduling application.
• Managed the design and development of a retail back office system.
• Managed the design and development of a fan tracking system for the baseball team.
• Managed the development of a case tracking system.
• Managed the design and development of a Sales Force Automation application and a Market Analysis reporting system.