EXECUTIVE PROFILE:

• Passionate, self - driven and result oriented management professional with 17+ years of IT experience. Seasoned executive with experience in full life-cycle program management for top fortune customer in complex retail Supply Chain Environments
• Provided program leadership for multi-million $ engagement, ‘Global Warehouse Management Solution’ for top fortune retailer (over $15M multi-year, team size- 150+)
• Managed program and implemented key concepts like business-technology transformation and integration, people-process integration, stakeholder management through effective-
• Governance Change control Stakeholder Transparent fact - based reporting Issues / Risk Change Quality Resource Financial Schedule Communication & Information
• Experienced supply chain professional with exposure to eCommerce DC, Direct 2 consumer facilities, Imports DC, Cross dock / Consolidation, and vendor direct. Involved in requirement, design, development, functional/ automation testing, Integration testing, acceptance testing, Pilot, and roll-out phases of implementation
• Solid Global delivery and Project Management experience in executing large contracts with incredible success rate.
• Outstanding organization building abilities to form and lead teams, build solutions and deliver on key growth targets.
• Strong interpersonal and communication skills with abilities to achieve results by collaborating with multiple cross functional teams in multi-vendor environment
• Specialties: Exceptional track record of success around complex program Implementation in distributed network, business transformation program leadership through process re-engineering, technology integration, people-process integration and stakeholder management through effective management methodologies.
• Strong background in retail WMS, TMS, YMS, OMS, FedEx FSMS, Loftware, ConnectShip product program implementations (Manhattan, JDA/ Blue Yonder, Tecsys, High Jump …and In-house Warehouse systems)
• IT Operational excellence in Store domain with implementing model for TCO Reduction (AMS - Managed Ops), Alerting, Monitoring, dashboarding and self-healing

EXPERIENCE:

Confidential

Project / Program Manager

Responsibilities:

• Project / Program Management (Direct to consumer, Stores Supply Chain Projects) - Warehouse Management Systems, Store Fulfillment, Store Selling, RFID, Inventory Management System, Work force Management- Kronos, Fraud Security System
• Responsible for managing, Implementing and supporting various supply chain initiatives in Confidential stores and Mega Center fulfillment space
• Manage IT Operations (Stores application) - Fulfillment, Selling and Store systems domain across Confidential and Bloomingdale business units
• Responsible for enhancements and support Store operations for various critical business functions across store fulfilment, store selling and store systems for 600+ Confidential 's locations-
• Online store fulfillment supply chain function for BOSS, BOPS, SDD orders
• POS / Register functionalities
• Gift, Coupons, Discount, Payment processing System
• Inventory / RFID function, Asset protection - SmartExit, Video management eSign - Smart Pricing tags
• Kronos - Staffing & Scheduling
• Led 50+ member team on the transformation journey with focus on increasing team velocity, adopting agile frameworks, disciplined execution, continuous performance improvements, CI/CD practices, optimizing processes, knowledge sharing & playbooks, proactive monitoring & alerting, automation and self - healing
• Championed a strong customer-centric culture with focus on stability & operational readiness, and eliminating friction for the business and store associates.
• Developed a roadmap and diligently executed on the priority initiatives such as legacy modernization, improving store productivity, digitization, non-functional requirements of capacity and performance, platform resiliency & seamless DR Failover.
• Formed win-win partnership with stakeholders prioritizing and managing changes while carefully balancing new enhancements, bug fixes and automation.
• Mentored the team members to expand cross team collaboration, learn new skills
• Drove root cause analysis and long-term corrective actions thereby reducing High severity incidents by 30%
• Reduced Service & Change ticket backlog, aging & turnaround times.
• Improved store associate productivity for eSign/Ticketing by 30%
• Increased application capacity for Picking & Packing by >50% thereby improving customer experience.
• Led the transformation from fire-fighting to fire prevention and value-add work.
• Identified gaps and rightsized the team and introduced 24x7 coverage
• Led the monitoring project across 60+ applications as a key initiative prior to Peak season to enhance visibility and proactively detect and mitigate issues.
• Led the holiday preparedness program for Stores operations and ensured a completely friction free experience for Colleagues and customers
• Responsible for managing WMS Implementation for new Confidential D2C facilities
• Responsible for Implementing Manhattan WMS & optimization modules across direct-to-consumer distribution network
• Responsible for driving multiple business / IT initiatives in Direct to Consumer- Omni Channel fulfillment area

Confidential

Program Manager

Responsibilities:

• Responsible for IT planning at portfolio level for WMS Implementation
• Responsible for planning & execution of WMS-Tecsys 8.4 features across SDLC
• Responsible for Pilot & roll-out of WMS, TMS products across business units

Confidential

Program Manager

Responsibilities:

• Shared management responsibility for program success, along with counterparts in: Business, CP&A, AppDev, QA, RMT
• Accountable and responsible for all Confidential resources assigned to e-Commerce
• Ensure issues escalated by the Confidential members are resolved in a timely manner
• Monitor progress and ensure on-track status for work assigned to Confidential
• Ensure all up-ward reporting are done and meet expectations
• Proactively mitigate risks
• Define, deploy, and operate applicable program/project management processes, as needed or required by the e-Commerce Program Leadership Team
• Ensure compliance to processes
• Solution Architect
• Organized development effort of system solution for WM eCommerce WMS implementation
• Involved in Functional analysis (FA) of developing initial requirements to ensure new business requirements are rationalized and in-sync with other business needs to build a global product
• Involved in decision making for technology transformation and integration in accordance with product vision
• Responsible for planning, tracking and roll-out of Imports product across 6 Confidential Imports DC’s in US.
• Production boxes setup for installing application server, database server, Web Server
• Pre-Install activities for setting up- MQ, SFTP, Info-Pac set-up, Topend server installation & set-up, WMS application installation, YMS application installation, Label printer set-up, format files from Printronix and OCE printer set-up & windows server set-up.
• Involved in planning and tracking of all pilot activities. This includes driving task completion with various Confidential infrastructure teams like OSE-DC, thin client, MQ team, windows virtualization & other teams.
• During pre-pilot and pilot phase for flow freight, visited Imports DC and worked closely with Confidential business stakeholder and provided SME support for successful implementation
• Gathered client requirements, business needs and project objectives, via Joint application discussion (JAD) sessions, feedback sessions and client meetings, in collaboration with all stakeholders
• Coordinated requirements definition, responsible for the High-Level design, Prototype development and its presentation to business, detailed design specifications, support early visibility testing (EVT) of the product with the customer, support product through-out testing phases (DIT, FT, SIT, UAT). Manage project plan and track key milestones, risks and issues in his area of work
• Co-ordination with off-shore management for the development, enhancements, maintenance work, roll-out support & strategy.
• Project Manager and Roll out Manager- Staple stock freight
• Performing role as a ‘Roll-out Manager for staple stock freight’ and working closely with business and Confidential ISD during pre-pilot & pilot phase for each Imports distribution site.
• Responsible for managing the roll-out team
• Storage pilot defect management in Confidential quality control tool- HPALM
• Managing defect package installation across sites, coordinating with Confidential ISD for change control creation (CC), and working with business to get the outage from site for CC installation.
• Responsible for tracking customer satisfaction and addressing any client concerns around deliveries of project milestones as per the project plan and schedule
• Reporting to the Program Director on the progress of the project, resource ramp up-down planning, project deliverables planning and execution with onsite team.
• Responsible for providing ratings on performance appraisal process (Year-end & midyear) within the team, including validating and approving individual team member ratings recorded within the project
• Responsible for creating weekly status report presentation and working closely with program director during the review and client presentation
• People management - Aspiration tracking, career goal & targets setting of project team members including their evaluations
• Building the onsite team as a strong unit which is capable of delivering projects to client expectations. This includes recruitment, mentoring, succession planning, motivation etc

Confidential

Project Manager/ Project Lead, Sr Application Developer

Responsibilities:

• Planning, scheduling and estimation of the project.
• Responsible to perform the analysis for various enhancements, perform impact analysis to find out the systems/programs that could be potentially affected by proposed changes, coding, testing and implementation activities.
• Performed defect analysis of the realtime issues in the production environment
• Assigning tasks to offshore team, monitoring, mentoring and managing time, cost, scope and quality of project
• Interacting with the onsite counterpart for continuously tracking the project progress and requirement changes, if any.
• Regular planned call with onsite team, weekly project review call with onsite account manager and customer to present/ discuss project metrics and status.
• Ensure that the project documentation is maintained as per the Project Life Cycle and all documents are version controlled and maintained as per QA requirements.
• Prepared and shared the Statement of Work (SOW) with the onsite counterpart for client’s approval. Responsible for subsequent amendments as and when there are project scope and resource count changes. Also involved in the preparation & review of new SOW’s for various areas of work in the account.
• Participate in Quality audit meetings of each phase deliverables. Responsible for internal Quality Audits and make sure that any NCs (Non-Conformity) are immediately addressed for closure
• Billing and Forecasting- Responsible for monthly activities like billing & invoicing; also involved in managing financial aspects of the project which includes forecasting of month on month top line and bottom line of the project
• Responsible for people Management - staffing, performance management, and development /coaching of team members. Conducting performance appraisals and goals & Target settings for all the associates reporting under the project.
• Responsible for customer Satisfaction, resource utilization, project profitability and quality & Process management for the project. Resource and project planning for optimum usage of resources and seamless delivery for meeting the project deadlines.
• Responsible for providing direction for a project team in all the project phases.
• Knowledge management - has established KM culture in the project which enabled the new comers to learn the project very quickly
• Internal Reporting to the Senior Management on the status of the various projects. Status reporting and dashboard preparation for presenting the project progress to the onsite counterpart for client management.
• Making resource forecasts for the various project considering pipeline projects, projected resource movements in and out of the projects, specific skill requirements etc.
• Working closely with delivery manager and execute necessary actions at account level to achieve the specified revenue and profitability targets

Confidential

Module Lead/ Sr. Application developer

Responsibilities:

• Design and Coding of the ‘Change patient type’ and ‘Maintain patient type’ modules
• Unit testing & Integration testing of the application with other modules
• Preparation of test cases and System testing
• System documentation including strategy document, system test plans, procedures and Defect logs.

Confidential

Team member/ Developer

Responsibilities:

• As a team member my responsibilities were the Requirement gathering, analysis, design, coding, Unit testing, troubleshooting and database development of the application
• Unit testing & Integration testing of the application with other modules
• Preparation of test cases and System testing

Confidential

Team member/ Developer

Responsibilities:

• As a team member my responsibilities were the Requirement analysis, developing ASP.NET UI layer and business logic in C#
• Unit testing & Integration testing of the application with other modules
• Creation of satellite Assemblies in 14 different languages for localization of the application.
• Preparation of test cases and System testing