SUMMARY:

Senior Manager with 14+ Years of experience in leading, managing and delivering technical projects and programs, providing project oversight within an Agile/Scrum environment. Record of accomplishment of successfully leading all phases of diverse technology projects, including digital transformation, support, automation and optimization initiatives. Recognized for expertise in leading the adoption of project management methodologies across IT organizations to ensure alignment of technology, product and business roadmaps. Comprehensive experience in project planning, deliverables management, resource management and stakeholder engagement. Known for ability to produce high - quality deliverables that meet timeline and budget targets.

CORE COMPETENCIES:

Technical Program/Project Management Strategic Planning Requirements Analysis Process Optimization Project Planning & Scheduling IT Managed Services Resource Management & Mentoring Stakeholder Engagement Transformation Risk Management Roadmap Development Automation Agile Scrum and SAFe Application & Infra Projects Executive Communications & Presentations Change Management Capacity Planning

TECHNICAL, MANAGEMENT, DELIVERY SKILLS & BEYOND:

Technology: Core Java, Multithreading, Java - J2EE, EJB, Java Script, JSON, XML, HTML, CSS, Unix Commands, ISO 8583 messages, MS SQL Server 2005, SQL Server 2005, Sun Solaris Server, Oracle, Toad 9i, SQL, Web services, Batch Programs, IDE - IBM RAD/WSAD 5.0/WSAD 5.1/Eclipse, Application Server- WebLogic, Sun One, WebSphere 6.1/8

Management: Work Breakdown Structure (WBS), Quality Control and Quality Assurance, Risk Management, Hiring & Procurement, Stakeholder & Budget Management, Vendor Management

Delivery: PMP® Certification, Agile Project Management Practices, Global Portfolio & Program Management

Cloud Services: AWS Cloud Practitioner

Domain Knowledge: Retail & Consumer Banking, Confidential - Finacle Banking Product, Payment Processing, Credit Sourcing

Quality & Testing: System Performance, System Integration, User Acceptance, Regression and Load Testing

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Senior Technical Program Manager

Responsibilities:

• Being a Project Manager for multiple initiatives within the Core Digital scope including: new product development and launch, existing product enhancement, augmentation within a SCRUM environment and managing Integration across other areas of the business including Engineering, Measurement Science, App dev, and Operations.
• Managing the successful kick-off, planning, design, execution, monitoring, controlling and closure projects that effect Core digital both from internal and external applications for local and global client.
• Conducted requirement gathering and translated desires and needs from all levels of business to the Scrum. Coordinated the development efforts of 4 different scrum teams and ran all levels of Agile efforts including: daily stand ups, sprint planning, sprint reviews, retrospectives, team backlog grooming, story writing, clarifying acceptance criteria.
• Define acceptance criteria for completed development work at epic, feature and story level Led Dev cycle planning increments, to map out what the scrum teams would work on for ten weeks at a time.
• Organized Epic, feature and story grooming via JIRA system dashboard, Confluence and Agile Craft to implement and track prioritized work against time-bound deadlines.
• Coordination/Leadership
• Self-directed; is successful with minimal direction and provides guidance and support to consultants and less senior analysts.
• Provide constructive input and perspective to team conversations.
• Effectively facilitates/negotiates through challenging situations.
• Interfaces across organization levels comfortably with internal business customers, cross-functional technical peers, and external business partners, demonstrating a strong sense of ownership.

Confidential

Senior Technical Program Manager, Software Project Delivery Lead, CIO Advisory

Responsibilities:

• Devise high to granular level project plan and ensure the project dynamics is moving according to the plan.
• Conduct Daily meeting with global teams in diverse time zones to track progress of granular tasks & resolve blockers and issues
• Ensure that realistic estimations are made for each task/story, keeping project target and/or deadlines in mind.
• Draw maximum efficiency within project by ordering of tasks to enable catering the dependencies between tasks.
• Facilitate fortnightly meeting with team leads along with business stakeholders to prioritize task/stories, following release
• Schedule and budget constraints.
• Lead the analysis, estimation and design discussion and provides necessary direction as required. She is responsible in establishing success criteria for individual task to be accepted as finished.
• Maintain project delivery schedule both user acceptance testing and production delivery.
• Manage the list of features that are part of the delivery and ensures all are included in the project builds.
• Review the feature completion report after every acceptance testing cycle and presents the same to business executive in a timely manner.
• Review of tasks to ensure the success criteria is meeting and the result is in accordance with business requirement.
• Gets involved in code review along with multiple rounds of testing to ensure quality delivery of the projects with zero defects.
• Establishes System Performance, System Integration, User Acceptance, Regression & Load Test Strategies.
• Setup a QA team, specialized in automation as well as manual testing.
• Ensures that QA team understands the requirements and is aware of every granular task and their success criteria to come up with their own automation test pack.
• Report the progress and health of project by using integration tests as well as automation test packs as test evidence.
• Ensures that the automation test pack is executing after every test delivery and defect / gaps are captured.
• Presents the test result to the team and various stakeholders and ensure development teams are devising expected solutions.
• Work with team and leadership to devise a risk management plan and ensure the same is approved with business stakeholders.
• Determine, and document inter project risks and dependencies to ensure that those are mitigated well in advance.
• Conduct periodically meets with cross project leaderships and is responsible to make everyone aware about the dependencies.
• Ensure risks involved should not disrupt the overall program and project dynamics.
• Work with individual project teams to prepare action plans to mitigate the risks and ensure the same is followed.
• Oversee and is accountable for production system related issues and any other escalations.
• Document, track and prioritized business raised system issues and ensure that those are resolved with utmost urgency.
• Make QA team aware of production issues and further make them responsible to perform root cause analysis of the same.
• Work with the development team to eliminate root causes and avoid re-occurrence of the same issues in future.

Confidential

Responsibilities:

• Key stakeholder analysis, Identification of risk & Collected Project Scope, Managed customer expectations.
• Ensured common understanding of the business requirements, key deliverables & milestone, SOW Review, Project Assessment.
• Checked feasibility of product and Proposed implementation strategies by identifying high-level risk, assumption & constraints.
• Developed PM Plan, Created Scope Statement, WBS & Project Schedule, Conducted kick-off meetings.
• Created Project organizational structure, analyzed needs & interests of stakeholders, Established detailed project deliverables.
• Defined quality standards to control cost of quality and prevent defects, Developed quality & stakeholder management plan.
• Provided guidance on how resources will be assigned and managed, Defined roles and responsibilities of project team members.
• Reviewed detailed project requirements, constraints and assumptions with stakeholders, Managed flow of project information.
• Executed as per Project Management Plan, performed team recruitments and trainings, Conducted process improvements.
• Acquired & Managed Team, Managed Conflicts, performed project performance appraisals, Ensured quality standards.
• Maintained stakeholder relationships, kept stakeholders engaged and informed, Met Project Requirements,
• Implement approved changes and corrective actions, conducted team building activities and trainings.
• Measured project performance to identify / quantify variances & corrective actions, Controlled & managed changes.
• Verified quality standards of project deliverables, Performed corrective actions by identifying and quantifying variances.
• Enabled continuous improvement using lessons learned and analyzing working performance data, Published status and progress
• Verified Project deliverables, obtained sign offs, monitor risk and develop effective response strategies by reviewing issue log.
• Obtained final acceptance & transferred ownership of deliverables, Documented and conveyed project performance,
• Evaluated stakeholder’s satisfaction, Archived project documents and materials, confirmed project scope is complete.
• Facilitated project closure, assisted project evaluation by preparing and sharing final project reports,
• Communicated formal closure of project to all stakeholders. Updated Organization's knowledge base with lessons learned.

Confidential

Team Lead | Software Development, Implementation and Support

Responsibilities:

• Coordinated with stakeholders during the Requirements Gathering and Analysis phase pertaining to the e-Service platform customization to increase Service Management capabilities.
• Actively participated in UI Design review, Code review, Requirements Management, Test cycle and Defect Management, Production Support and supported in resolving Hotfix/Patches.
• Assisted management in the Sprint Planning, Sprint Review, Daily and Weekly Scrum calls, Product Demo and coordinated with Product owners when needed for the IVR-Call Center module.
• Conducted reviews and walkthrough sessions with technical and business SME to identify and resolve open issues in the existing Design Document for technical logic additions / changes based on the dynamics of desired business flow.
• Worked closely with Senior Management of, Business and Technical teams, SME to facilitate Impact Analysis, Business Process and Technical Design decisions.
• Performed Functional, Smoke, System, GUI, Regression, End-to-End, User-acceptance, Back-end, IVR testing (Interactive Voice Response) and System Integration testing (SIT) applicable for the Service Management oriented project.
• Used HP Quality Center tool for test management.
• Presented Requirements and UAT walk through of application to internal and external customers pertaining to the customization of Service Management tool.
• Gained working knowledge of JIRA and CALT (Collaborative Application Lifecycle Management Tool.)
• Wrote and executed SQL queries while performing data analysis and back end validation.
• Created the Requirement Traceability Matrix for the mapping of Test Cases with the requirements covered and drafted Business Requirements based on the application.
• Involved in testing SOAP based web services using Soap UI tool to validate Request and Response Messages against WSDL

Confidential

Technical Analyst | Software Development

Responsibilities:

• Worked on multiple Java and .Net development projects
• Involved in Analysis, Design, Development and Testing phases of the project
• Developed web applications using Java/J2EE and .Net technologies
• Developed the User Interface Screens for presentation layer using JSP, HTML, CSS and JavaScript
• Worked on MVC framework using Struts framework
• Developed business logic using Java beans and EJB classes and implemented persistence and transaction management
• Worked on JDBC for database connectivity in DAO framework
• Involved in Database design and developed SQL Stored Procedures and Queries
• Worked on Query optimization and performance improvement
• Worked on Web applications using .Net programming as well.

Confidential

Team Lead | Software Development, Support & Delivery

Responsibilities:

• Requirement gathering, Developed project plan and tracked the progress on weekly basis
• Ensured business requirements are suitably defined, documented and signed off
• Preparing Test Kick-off presentations, Test Strategy, Managing Test Case
• Preparation and Test Execution activities, defects management, Test Artifacts review and approvals.
• Involved in requirements analysis, discussions and elaboration and coming up with high-level effort estimates and schedule
• Facilitated Backlog grooming, Sprint planning, Daily standups, Sprint demo and Retrospective meetings
• Facilitated Architecture and design discussions and contributed to the design document
• Reviewed the UI and code and provided recommendations on coding standards, performance improvements, and UI design.

Confidential

Technical Analyst | Software Development, Support & Delivery

Responsibilities:

• Managed projects from inception to the closure
• Empowered project teams using Waterfall, Iterative and Agile methodologies
• Developed project and program plan for multi-year project which involved multiple project teams across multiple locations
• Performed detailed assessment of risks and developed mitigation strategies
• Collaborated with business users, development and technical teams to analyze, gather, validate and document requirements
• Worked closely with Architects and Technical teams to come up with architecture and design of the application
• Implemented best practices and coding standards. Involved in design and code reviews and provided recommendations
• Implemented Dev Ops and Continuous Integration & Continuous Deployment. Implemented daily builds to execute Junits, Sonar scans, Smoke and Regression testing suits on daily basis.
• Coordinated with all stakeholders for Production implementation planning and deployment
• Produced weekly and monthly governance reports and communicated status update on Quality, Scope and Schedule to Business and IT management
• Managed Budget, Contracts, Master Service Agreements (MSA’s), SOWs, Amendments, Business Case Proposals, etc. for $10M Selling program
• People management: attracted, developed and retained high performing talent. Set goals, provided frequent feedback to the associates, and motivated them to perform their best.

Confidential

Senior System Engineer | Software Development

Responsibilities:

• Troubleshooting technical, performance and security issues and provided resolution
• Performed code reviews and provided recommendations and best practices
• Worked as Sr. Java Developer on development of Web and distributed applications for Finacle banking
• Worked on Requirements analysis and Developed System Requirements / Functional Spec document
• Worked on Architecture and Design and implemented Java design patterns
• Developed Web applications and Web services using Java/J2EE technologies
• Implemented Struts and Spring MVC frameworks for Web applications
• Developed User Interface using JSP, AJAX, Custom Tags, HTML, JavaScript and JQuery skillset.
• Developed DAO layer using Hibernate
• Involved in the design and development of Business Tier using Service Beans (Stateless EJB’s), DAO’s (Data Access Objects), and Data Access Layer using Hibernate ORM object-relational mapping tool
• Worked on Database design, Queries and Stored Procedures.
• Provide production support for various mobile apps which service users of Confidential
• Provided support on changes, issues and upgrades of iOS and Android mobile apps
• Developed documentation and standard procedures for various routine tasks.