PROFESSIONAL SUMMARY:

• Accomplished PMP & Scrum certified leader with extensive experience in business process analysis, data management and leading complex strategic and tactical initiatives.
• Leveraged synergies and led transformation, infrastructure, integration initiatives for analytics, mobile, ERP, IAM, digital marketing, CRM, content and identity management, data governance & compliance initiatives.
• Drove efficiencies to increase revenue, decrease operating costs, streamline processes across financial, property, casualty, health insurance, retail, pharmacy and manufacturing industries.
• Led transformational initiatives for platform replacement, consolidation, operational efficiency & revenue increase
• Provided operational support, reduced operational & Support costs by 40% with platform integration
• Steered organizations towards smooth transition to agile mindset, propagated Kanban, Scrum ceremonies
• Increased revenue to 28 million/year by overhauling digital & content strategy using innovative technology solutions
• Created strategic roadmaps, led Capex & Opex programs, implemented SaaS solutions, led Devops
• Led RFP, negotiated vendor contracts, SLAs, MSA, SOWs, managed budgets and financial forecasting
• Reduced Support costs, led functional & Gap Analysis, Cost Benefit, Root Cause & Risk Analysis
• Streamlined Change, Quality & Release Management process, standardized portfolio rseporting
• Led process improvisation with Scrum and SAFe to deliver business value with metrics as velocity, burndown reports

TECHNICAL SKILLS:

Languages: C#.Net, Java, ASP.Net

Databases: SQL Server, Oracle, MS Access, Erwin

Software: Salesforce, VMWare, SAP, Tableau, Rally, Jira, Planview, Confluence, Qlik Sense, Clarity, SharePoint, Teams, HPPPM, MS Project, Visio, MS Dynamics, ATG, Monday, Informatica, Drupal, AEM, Slack, Confluence, PowerBI, Lucidcharts, Adobe XD, Trello, AEM, Smartsheet, Concur, SAP, Trello, ServiceNow, Workday, Rally

EXPERIENCE:

Confidential

Scrum Master

Responsibilities:

• Led scrum meetings for finalizing business process flow for case management, monitoring as well as patient registration in Salesforce and Google cloud.
• Led Sprint planning and retrospective meetings and releases.
• Confidential codes for clinical information were processed for test results and upload was automated in Google cloud for integration with Salesforce for Contact Tracing and Monitoring.
• Integration with InContact enabled follow up with patients for automation of dialing and communication.

Confidential, NJ

Consultant Agile PM

Responsibilities:

• Led the adoption of agile methodology. Managed the initiative and leading multiple technology teams including infrastructure, vendors, IBM, SAP, ServiceNow, Concur, Azure infrastructure and mobility teams.
• The app available on web and iPhone & Android platform is hosted on Azure and used React and Ionic for mobile Ux/Cx upgrades..
• It consolidated the transactions across SAP, Concur, ServiceNow. Created product backlogs, led scrum ceremonies, used Azure boards and DevOps for release.
• VMWare Horizon Cloud Infrastructure (AWS): Interfaced with C level executives to scope the project and reduce Help Desk costs to support 7,300 users.
• Led the adoption of agile using Kanban boards in Jira with vendors for implementation of ensuring security, policy management and application access via VDI, enabling Active Directory integration for roles and profiles for Identity and Access management (IAM) using MFA.
• Managed vendors IBM, Dell, Citrix and tech teams to implement VMware Horizon. It involves configuration of VMware Identity management, UEM, App Volumes, and UAG (Unified Access Gateways).
• It covered configuring SDDC Connection Servers, Domain Controllers, Active Directory, virtualizing Salesforce, SAP, Concur, CRM Dynamics, Office 365 with load balancing using Citrix ADC load balancers.
• Devices, Applications, Identity Management on Cloud with (Airwatch): Aggregated statistics across regions for more than 28,000 devices and machines to be managed virtually using Workspace.
• Led the project for management of virtual desktops and applications on the cloud, mobile devices & machines using Workspace ONE Airwatch.
• The UEM enables provisioning, device management, monitoring (Windows, iPhones, Android, Chromebooks, macOS) identity management of accounts, groups, Bitlocker encryption, Active Directory integration and intelligent hub reporting for security events.

Confidential, NJ

Scrum Master (PMO)

Responsibilities:

• Led SAFe meeting across business groups for process and data integration analysis, scrum meetings for integration of Retail (B2C) and B2B customer data for consolidation of Salesforce Sales Cloud, Salesforce Communities across Strategic Business groups like Aerospace, Safety & Productivity Solutions, Performance Materials & Technologies and Confidential Building Technologies.
• It involved creating an MDM (Master Data Management) solution with data transformation, validation with Dun & Bradstreet, integration via ETL in Informatica into the data hub and integration with multiple Salesforce orgs.
• Used DocuShare for content management, AEM (Adobe Experience Manger) was used for website upgrade. It also involved website enhancements, content management, InContact, CPQ, Marketo implementation for digital marketing and integration of transactional data from ERP system like SAP. Content was created Service Cloud, Salesforce Communities and quotes. SEO was done via content revamp and key word optimization.
• Google Analytics was used for generating traffic reports, acquisition and behavior analysis.

Confidential, NYC

SAFe Consultant

Responsibilities:

• Led Scrum of Scrum meetings in SAFe framework using Mulesoft for the integration of shared micro services for upgrade to credit card accounts for deferred payments and increasing credit limits.
• It involved integration of SAP transactional data, customer profile, credit scoring to determine eligibility.
• Led the process analysis for upgrade of mobile application for deferring payments and increasing credit limit. Used DevOps for releases.

Confidential, NJ

Process Management Manager

Responsibilities:

• Led business analysis of CRM MS Dynamics for Business Roadmap Definition, Process Modeling for replacement with Salesforce for creation of visual flows for current and future state in Lucidcharts and wireframes in Adobe XD. It covered Call Center, Reporting, Sales Support & Performance, Quotes, Financing, Permits, Site Assessment, Installation and Activation teams. Analyzed process integration with financiers like SunRun, Sunnova, IGS, Dividend, tools like Conga for quotes, Aurora, Paylocity, Wufoo, DataTree, GoodNotes, SignNow, Velocify, CallTools, PV Watts. DocuShare was used for Content and AEM for website.

Confidential, NJ

Agile PM (PMO)

Responsibilities:

• SaaS Implementation: Salesforce Lightning Sales & Service Cloud, Marketing & Data Integration for MDM: Led scrum ceremonies with cross functional teams and vendors for implementation of Salesforce Sales, Service cloud. Integrated vendor data into a datawarehouse and custom reporting for forecasting and revenue.
• Used Talend as the ETL tools on AWS EC2. Led the mappings with Talend Tool Designer.
• Implemented Salesforce CRM and Pardot and UL Prospector for marketing campaigns, revenue generation and analytical reporting capabilities.
• Implemented mobile Field Service Lightning capability.
• Conga was used for quotes and content creation.
• Created and negotiated budget for licenses for Salesforce, Talend and Encryption tool. Integrated ERP data from SAP.
• SaaS: Information Security & Data Loss Prevention (Azure): Led implementation for policy and IAM application, protecting information and data, using Confidential software for classifying data as Confidential, Restricted, Internal and Public.
• Led the installation of Confidential Administration console, Confidential Reporting Collector and connection to SQL Server 2014 and Confidential Classification suite for push of configuration changes.
• Confidential client was installed on user machines. The integration with Zscalar and Mimecast was implemented across business units to address phishing, ransomware and virus scanning. Altiris was used for patch management.

Confidential, NJ

Insurance Process & Data Governance Consultant

Responsibilities:

• Led data and business analysis of Billing and Claims data and processes in Guidewire for integration between merged Ace & Confidential organizations.
• Created roadmap for system and data mapping, transformation, sanitation, integration across Personal Risk, Commercial, Casualty, Life insurance, Health, Disability, Accident and Reinsurance business.
• The policies, premium and claims data was integrated for policy administration, claims, premium processing, financial reporting for compliance and accounting was migrated to datawarehouse for account reconciliation.

Confidential, NJ

Agile Program Manager

Responsibilities:

• Led multiple workstreams to enhance patient care for medications with slotting, drug interaction and Chrono therapeutic information.
• Led the enhancements to the workflow of Rx Connect applications. Integrated Target Pharmacies and vendors Wolfram Alpha for drug slotting, Renderex for pdf generation.
• Pharmacy Data reporting involved integration across Hadoop and Teradata. Teradata contained aggregated patient, prescription count and Hadoop contained detailed script counts and transactions, Audit Data Extract, Rx Prescription Fill, prescription Activity and Prescriber data.
• Led Reporting for marketing team covering page views, Clicks/Trial Conversion and Redemption.
• Reports covered effect of promotions on profitability and revenue on targeted customers based on demographics, loyalty, traffic analysis, promotion & redemption.
• Generated incremental revenue of 1 million/yr. with Ux upgrades to integrate, streamline registration, authentication of pharmacy and retail customers.
• Monetate was used to redirect traffic, LexisNexis for security and Axway’s Vordel for services integration.
• It covered SEO, content refinement, Ux design/website upgrades, marketing campaigns via email service provider ebay and Usablenet for Mobile marketing. Stabilized website to sustain traffic from channels like Digital Receipts, Reorder tools, mobile apps. Upgraded ATG e - commerce server, memory, JVM, Apache server and Endeca catalog. SEO was done via url, keyword improvisations, conversions and compelling Ux and content.

Confidential, NYC

Senior Consultant

Responsibilities:

• Analyzed systems for separation of Medicare & commercial insurance. It covered billing, rating of providers, enrollment/marketing, care management, claims management, pre authorization, claims denial and member care.
• Systems covered Care Radius, Hedis for Quality management, Leprechaun for member/service coding.
• The new process flow separated and redefined process for rating of and payment to providers, billing for premiums & monitoring the quality of services provided to members using IBM Blueworks.
• Led scrum meetings for process analysis, process flows for strategic solution to revamp the rating process and streamline the Quote to Cash process for Operations, Accounting and Research business groups.
• Created new process flows for onboarding issuers, invoicing, analysis, research, ratings, dissemination, regulatory reporting & revenue realization.
• Reporting models were reviewed for consistency.

Confidential, NYC

Project Manager

Responsibilities:

• Led the upgrade of Orchestria to DataMinder 14.5 globally for supervision, application of policies, lexicons, capture, Random Sampling, retention e-communication covering emails, instant messages, social networking, message boards and chats.
• Led upgrade of Central Management Servers, 140 Policy Engine servers, iConsole, Exchange servers, Gateway servers & reporting in Business Objects.