Service Delivery Project Manager Resume Bothell, Washington - Hire IT People

SUMMARY

Project Manager with 14+ years of experience implementing Software Quality Assurance Solutions for Fortune 500 clients in the Banking, Telecom and Technology sectors.
Demonstrated success with EBITA, ERP, cost savings, revenue growth, business intelligence, Software Development Lifecycle both in agile and waterfall methodologies.
Extensive experience in all phases of managing projects, program, and software lifecycles. Adept at leading diverse global teams focused on complex, integrated architectures.

PROFESSIONAL EXPERIENCE

Confidential, Bothell, Washington

Service Delivery Project Manager

Responsibilities:

Orchestrated testing for project incidence, turned around failure in production causing MUFG Union Bank closing for 3 days; orchestrated on - boarding and training QE testers from Operations SMEs and execute test strategy for successful go-live.
Assumed total test ownership for multiple apps for QE organization coordination training with business and technology SMEs. Effectively trained 10-12 testers for in-depth knowledge of system while creating a suite of 1000s+ of test cases with stakeholder approvals, enabling successful launch of bank project offering lockbox operations facility to customers.
Cultivated a healthy partnership between QE, Dev, Business and Vendors to implement test strategy in resulting in a cohesive business-oriented group of QE groups.
Directed Quality Assurance Engineers through the project lifecycle while designing project timelines and test plans for overall testing - showcased E2E project testing practice for the client; improved the brand value for QE organization's capacity
Partnering with technology and business teams in various time zones, geographies working remotely w/o issues
Managing teams remotely by defining prioritization of work across multiple concurrent projects in shared services.
Adapted and prioritized test cases, defect resolutions with attention to detail and taking business, technology teams onboard.
Developed a Jira based process to early engage testing team into project. Review proposed CCRs and disposition changes along with development teams and provide estimates (Hrs, $, Resourcing) for project budget.

Confidential, Bellevue, Washington

Team Lead

Responsibilities:

Spearheaded E2E testing unique integration test strategy, test plan, test cases and lead execution of testing to successful deployment comprised of: SAP ECC, SAP PI, Tibco and a 3rd party hosted SAP Ariba App- comprising of Supplier Network, Payment Pro, Invoice Pro and Master Data Transfer tool
Designed strategy and lead testing for SAP VIM project. Recognized by executives
Lead testing for Tax Engine-Vertex O integration and upgrade projects. Recognized by Tax org
Lead QE testing plan for SAP LAE implementation to offer industry first Cell # phone leases. Recognized by TDM, Accounting Managers, RM and Executives
Partnered with Business, IT SMEs to build accurate, quality Test cases as per expectations.
Designed new testing cycles to address defects and requirement changes parallel to ongoing projects while implementing production fixes in aggressive, concurrent project.
Organized defect triage meetings and participated in all-day war rooms.
Developed a KPI called Work Remaining Per Resource -WPPR tracking resource allocation per remaining work on daily basis resulting in one-point indicator to view appropriate staffing of project testers.

Confidential

Senior Software Engineer-SAP

Responsibilities:

Conceived & implemented role based simulated live project hands on system and project experience in an environment called “Software Testing Boot up camp”; new hires were trained on client domain knowledge and gain exposure to SAP IDES; reduced hiring costs.
Successfully Trained automation engineers in SAP BPT Test Automation effort to achieve 90 % test case automation; awarded by Hewlett-Packard for IT transformation
Developed and implemented employee recognition program to promote top performance.
Raised level of QE resources pool through hiring, training, empowerment, encouragement, delegation, and guidance.

Confidential

Software Test Engineer

Responsibilities:

Inherited a totally new project to run complete system testing; logged 700+ defects in Bugzilla and triaged to closure.
Perfected knowledge on new system while analyzing requirements and proactively testing the complete system before going live.

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Service Delivery Project Manager Resume

Bothell, WashingtoN

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