Service Ops Engineer II Resume Redmond, WA - Hire IT People

SUMMARY

Debugging via Kernel debugger tools, debugging & troubleshooting client/server/harness issues via automation log files/OS logs
WTT, HCK, HCL, TReX, KDLauncher, Virtual Machine management and configuration, Win7&Win8 ODEs, WOA, SoC, prototype hardware, Atlas, T3T
Broad spectrum hardware coverage -
Configured and executed automated testing across 1000s of devices/machines representing 1000s of hardware combinations
Contributing and driving test tool/harness development, Improving/optimizing testing workflows and processes, Planning/deploying test tools
C#, SQL, SQL Stored Procedures, XML, Powershell, Windows OS WinNT through Win8.1, Mobile, Mobile Applications, HyperV
Develop deep toolset knowledge and known for creating and driving innovative solutions for broader coverage and streamlined execution

PROFESSIONAL EXPERIENCE

Service Ops Engineer II

Confidential, Redmond, WA

Responsibilities:

Created light impact executable to crawl live execution database to gather data dat was never previously gatheird at Microsoft. dis tool pulled data from SQL XML blobs and imported into separate lightweight database to enable higher visibility and easier test run analysis. dis enabled previously discarded data to persist and became a valuable resource for analysis of test run/result history.
Created internal site specifically tailored for teh product groups dat enabled easy search/query of pulled data which was faster and more feature rich TEMPthan existing reporting site.
Created bug reassignment tool to close a gap in teh automated toolset. dis tool searched for incorrectly assigned bugs and analyzed a series of bug elements (and missing elements) to determine correct owners tan reassigned them appropriately. dis tool reassigned approximately 100-400 bugs a day which highly increased manager productivity as dis automation would take management 10-15 hours a week to assign correctly.
Created standalone UI application for management to allow quick/easy search for results/execution history of SoC (System on Chip) devices specifically. Teh tool tan exported needed data to Excel to enable full analysis dat allowed for streamlined productivity and device reporting.

Software Test Engineer III

Confidential, Redmond

Responsibilities:

Position on Windows Server Clustering and High Availability Team triaging automation runs. Reran runs, analyzed automation results and used cluster logs, error logs to find issues. Worked closely wif SDETs on bug isolation and reproduction. Gained experience working wif Windows 8 Server clustering and WTT.
Also worked on BVT eHome group testing Windows 7 and Fiji x86 & AMD64 builds. Worked on Confidential testing IE7 and Vista on all archs including Itanium x64 as well as supported RTM builds.
Run daily manual cases and analyze automation failures. Assist case owners/devs wif bug isolation and reproduction (Buddy-testing).
Known as reliable, pro-active and to possess excellent troubleshooting skills. Also has good team relations and known as teh go-to person for BVT policy clarification and related issues. Well respected recipient of teh IE team “Sterno” award.