SUMMARY

• A creative and critical thinker. Self - motivated, result-oriented and a consistently passionate individual.
• I am an Agilist who has played a key role in organizing and implementing programs, including transitioning an organization from Waterfall to Agile Scrum methodology.
• My background includes working as a certified Scrum Master facilitating for multiple Scrum teams.
• Having 12 plus years of experience as a Scrum Master. And having Certifications too.
• Project Manager with over eight (8) years of Information Technology experience, analysis, project management and business development and management.
• Committed Lean Agile thinker with a proven ability at driving and motivating the adoption of scrum rules, planning for impediments, fostering a self-management environment and empowering teams.
• Servant-Leader/Agile Champion with a focus on facilitating and coaching self-organized and cross-functional teams, in effective and efficient deliverables.
• Experienced in all phases of the Software Development Life Cycle (SDLC); and an excellent knowledge of several Agile frameworks like Scrum, Kanban, XP and SAFe.
• Strong problem-solving skills, excellent communication skills and a superb ability to multi-task and an ability to work in a fast-paced environment.
• Ability to adapt to a constantly changing-environment, and an ability to work with diverse individuals.

TECHNICAL SKILLS

Methodologies: Agile and Waterfall

Agile Tools: Jira, Confluence, Version One

Processes/Certifications: Scrum, Kanban, DevOps, SAFe

Applications: Mural, Photoshop, Illustrator, Microsoft (Word, Excel, Power Point)

Additional Skills: Ability to manage operations within budgetary constraints, works comfortably with co-locatedDistributed and offshore teams using WebEx, Skype, Zoom and Google Meets.

PROFESSIONAL EXPERIENCE

Confidential, Baltimore, MD

Sr. Scrum Master

Responsibilities:

• Facilitates team and cross-team Retrospectives to assess business needs, and further enhance Good, working relationships and transparency across teams.
• Work with my organization and distributed Scrum teams to transition my organization from paper bills to paperless/online billing, thereby saving money and the environment.
• Working daily with my teams through the Daily Stand-up to track risks /impediments, and notify management while collaborating with each other.
• Coaches teams to achieve Sprint Goals by working on a sustainable velocity, and adhere to Sprint cadence and timelines.
• Facilitates team ceremonies, including the Daily Stand-ups, Iteration planning, Iteration review and Retrospectives.
• Helps the PO in their efforts to prioritize and manage the backlog.
• Eliminates impediments so that the team can remain focused on achieving objectives for the iteration.
• Helps teams to transition from Waterfall to Agile, and building quality products and services thereby increasing property occupancy and the production of ‘Lead-to-Lease’. This feature in property management software allowed the leasing and accounting departments to streamline the methods in which the user receives an application, and immediately processes it for a quick reply. This automatically initiates the billing for a synchronized lease-start date.
• An advocate for fostering transparency by breaking silos, creating communication games, and removing any barriers that impede the free flow of information.

Confidential, Baltimore, MD

Scrum Master

Responsibilities:

• Documented and/or reviewed testing results working closely with Developers and Business Analysts to resolve reported issues.
• Analyzed existing features and test cases and reviewed areas where new test cases should be created or existing cases modified to have a better coverage of the feature.
• Triaged and assigned priorities to bugs from the most important to the least important.
• Collaborated with cross-functional teams to ensure quality throughout the software development lifecycle.
• Ensured the team was completely functional and productive, by keeping them focused on the Sprint goals.
• Fostered the team on the path of continuous improvement.
• Protected the team from the external disturbances so they could focus on their goals and commitments.
• Created and managed matrices to include the team burn-downs and burn-ups for leadership.
• Coordinated and facilitated the various Scrum ceremonies and attended meetings with clients.

Confidential Baltimore, MD

Jr. Scrum Master/ Digital Project Manager

Responsibilities:

• Managed a team of 7 in Strategic planning. Presented project-scope and visibility to management with objectives to determine what metrics were needed that would increase the conversion rate of the new property.
• Ensured the consistent use and reference to information radiators and team tools, including the ‘Communications Train’. This allowed teams to see a pattern of which floor plans were most appealing to certain demographics, and even certain lease length terms.
• Identified potential risks and helped develop mitigation plans to resolve potential issues. This included identifying indicators that may obstruct progress, or may no longer be within the scope or assigned budget.
• Consistently updated and reviewed the online library, and brainstorming solutions with the team to increase the value of our vacancy. Re-assessed historical data of floor plans as needed in order to determine which plans required adjusting costing to drive traffic and increase revenue.
• Effectively managed team to update and report the most accurate figures for correct entry, mathematical accuracy and proper marketing need.

Confidential Valley, MD

Technical Account Manager II

Responsibilities:

• Coordinated and collaborated with cross-team managers to discuss account strategy to meet the weekly business goals.
• Utilized software systems to research and plan for impediments.
• Educated and updated the stakeholders on portfolio status such as assessment of customer-service dialogue, and documentation of customer financial assessment.
• Created budgets and schedules to meet weekly productivity goals and business needs.
• Managed an accurate weekly, monthly, bi annually reporting system to communicate to maintain transparency with upper management.
• Built and sustained strong rapport with customers in order to create a satisfactory experience.