SUMMARY:

A leader with outstanding people skills developed from years of hands - on experience with multi-disciplinary teams. Results-driven professional with over 15 years of experience managing complex environments, transforming business requirements into IT solutions; bridging communication between business units and technology assets. Excellent time management skills paired with the ability to facilitate and motivate multi-disciplinary teams, manage change and conflict. Agile, Scrum Certified, MS Office savvy, solid presentation, and public speaking skills, coupled with expertise in the written and spoken word.

BUSINESS/PM SKILLS:

• Team Building
• Leadership
• Customer Service
• CAPEX/OPEX
• SOX / HIPAA
• Business Management
• Strategic Planning
• Data Analysis
• Contract Negotiation
• Marketing Strategy
• Conflict Resolution
• Requirements Definition
• Conflict Management
• Certified Scrum Master
• Stakeholder Management
• Proposal Writing
• Project Management
• Program Management
• Vendor Management
• Business Development
• KPI Analysis/Management

IT / SOFTWARE SKILLS:

• ZenDesk / Remedy
• MS Teams / JIRA / Trello
• Scrum / Agile / ITIL
• Salesforce / MS Dynamics
• MS Office / O365
• AD /DNS / WINS
• Network Architecture
• MS Exchange
• Adobe Photoshop
• Adobe Illustrator
• Microsoft Project
• MS SharePoint / OneDrive
• IT Policy & Procedures
• Tech Integration/Insertion
• Enterprise Management
• Disaster Recovery
• Cloud Computing
• Microsoft Windows Server

WORK EXPERIENCE:

Confidential

Project Manager / Scrum Master

Responsibilities:

• Brought in to provide operational/project management during the executive staff holiday vacation.
• Tasked to integrate and improve the project management, communications, and data management infrastructure.
• Deployed MS Teams, Office 365, and SharePoint to increase communication and collaboration.
• Introduced agile methodologies and frameworks to accelerate the rate of progress towards project completion.
• Implemented SharePoint, MS Teams, and OneDrive environment and trained staff on the proper usage of these new tools.

Confidential

Project Manager / Business Manager

Responsibilities:

• Ensured compliance of local, state, and federal paperwork, licenses.
• Negotiated vendor contracts for services and wholesale supply.
• Performed the business development, marketing, and systems/network management of the pharmacy.
• Managed all aspects of pharmacy IT infrastructure and service providers to ensure IT services, procedures and processes complied with corporate, environmental, and technical policies and best practices, legislation, and regulations.
• Grew the business to $1.2M in gross revenues in 1st year by creating effective mixed media marketing and in-person strategies targeted prescribers, assisted-living facilities, veterinarian offices, and the senior living community.
• Doubled the pharmacy prescription count in 12 months.
• Setup all IT assets centered around Office365 and OneDrive cloud environment.

Confidential

Sales Consultant

Responsibilities:

• I provided SME-level sartorial consultation and wardrobe analysis.
• Prospected and visited clients in their office or home, sold and delivered total client satisfaction through exceptional customer service, coupled with the finest custom quality and construction in the industry from our internal providers Confidential.
• Achieved #14 Rookie of the Year across all 226 worldwide rookie year sales consultants through aggressive hunter-style prospecting, client referrals, and cold calling.
• President's Merit Club level in my first year by providing world-class account management, referral gathering, and aggressive social media marketing.

Confidential

IT Manager

Responsibilities:

• Researched and presented IT solutions to C-Level management.
• Created annual CAPEX/OPEX IT budget and developed a comprehensive plan to accomplish company objectives within budget.
• Created policies and procedures for corporate and project IT infrastructure compliant with environmental and technical policies and applicable standards, legislation, and regulations.
• Directed the reliable delivery of network services, hybrid cloud, and desktop services.
• Delivered effective business continuity and disaster recovery systems and processes.
• Researched and recommended new products, identified new market opportunities, and led efforts to improve IT processes.
• Provided technical writing for proposals and presentations.
• Successful migration of Windows-based in-house infrastructure to systems with Office365 Cloud and OneDrive data transfer at corporate HQ and all non-contract offices.
• Deployed SharePoint sites for corporate and project communication and collaboration.
• Reduced IT systems/software costs by 37% by renegotiating support and service contracts, consolidating and reducing infrastructure components, and moving to an Office365 hybrid cloud architecture.
• Successful HQ office re-location to a new location on time and within budgetary constraints.

Confidential

Desktop Systems Manager

Responsibilities:

• Evaluated and resolved user technical issues. Removed malware, ransomware, and other threats from laptops and desktop systems.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Confidential

IT Manager

Responsibilities:

• Responsible for the planning and execution of all IT activities.
• Analyzed complex business needs presented by clients and recommended technical solutions.
• Procured and deployed all information technology assets, managed the daily monitoring and operational integrity of all IT assets.
• Provided sales engineering support for inside and outside sales groups.
• Established a Google-based cloud operating environment allowing employees to collaborate and communicate effectively.
• Built the company website and created all marketing materials used by Sales and Business Development.

Confidential

Owner Operator

Responsibilities:

• Managed all aspects of the restaurant, from sales data to customer reactions, and formulated plans to address problem areas and capitalize on strengths.
• Delegated tasks, conducted performance evaluations, and promoted a team culture to improve camaraderie and productivity.
• Monitored supplies, estimated demand, and developed just-in-time inventory control that lowered costs.
• Increased profits by 30% within the first 60 days, through creative marketing, effective cost-cutting, and process improvements.
• Established the restaurant as a community advocate through participation in local events and charitable activities.
• Increased the restaurant's state operations compliance score from an 84/B rating to a 99/A+ rating through compliance with ServSafe policies and procedures.

Confidential

Talent Acquisition Manager

Responsibilities:

• Referred candidate resumes to customer account managers for evaluation and submission.
• Coordinated with IT team leaders to forecast hiring needs and department goals.
• Filled contract, temporary, and direct hire positions.
• Evaluated technical knowledge and skills of each candidate against client requirements.
• Interviewed candidates with various interview methods, including STAR and Behavioral approaches.
• Used Boolean searches to develop applicant portfolios for expected openings.
• Communicated with potential hires to provide clarity on expected tasks, compensation, and policies.

Confidential

Sales Consultant

Responsibilities:

• Referred candidate resumes to customer account managers for evaluation and submission.
• Coordinated with IT team leaders to forecast hiring needs and department goals. Filled contract, temporary, and direct hire positions.
• Evaluated technical knowledge and skills of each candidate against client requirements.
• Interviewed candidates with various interview methods, including STAR and Behavioral approaches.
• Used Boolean searches to develop applicant portfolios for expected openings. Communicated with potential hires to provide clarity on expected tasks, compensation, and policies.
• Achieved #11 Rookie of the Year across all 173 worldwide 1st-year sales professionals through aggressive hunter-style prospecting, client referrals, and cold calling.
• President's Merit Club level in my first year by providing world-class account management, referral gathering, and aggressive social media marketing.

Confidential

Senior Systems Engineer

Responsibilities:

• Provided Level 3 integration and systems support and Veterans Affairs.
• Wrote installation, operations, and administration guides for Confidential system components and provided installation to Confidential personnel.
• Ensured quality assurance and change management for deployment and release initiatives.
• Worked closely with stakeholders to determine requirements and devised appropriate software and hardware solutions.
• Developed testing procedures and system documentation.
• Drafted corrective action plans following root cause analysis.
• Wrote protocols, qualification documents, test plans, and test reports for quality assurance purposes.