SUMMARY

• Over 13+ years of combined extensive work experience as a Project Manager and Scrum Master in industry domains such as Technology, Marketing, Digital Program, Web development, and IT Infrastructure
• Experience in Business Requirements Gathering, Budget Management, IT Asset Management, Stakeholder management, change management strategy, Project Planning and Analysis.
• Solid balance between project leader, subject matter expert and technical resource with a reputation as a self - starting manager in all aspects of the project process, including requirements identification, change management, process improvement, resource allocation, Incident remediation, workflow planning and risk management
• Certified Project Management Professional (P.M.P), Certified Scrum Master (CSM) and Certified Scrum Product Owner (CSPO).
• Excellent communicator: leverage technical, business, and financial insight to communicate effectively with client executives and their respective teams
• Able to manage large project teams and known for high-quality deliverables that meet or exceed timeline and budgetary targets.
• Shadowed team meetings with SME’s on Data Loss Prevention
• Proficient knowledge of Microsoft Office Tools including Word, Visio, Project, PowerPoint, and Excel
• Business strategist: plan, manage and adaptation of waterfall project management and agile projects aligning business goals with technology solutions to drive process improvements, competitive advantage, and bottom-line gains
• Oracle to AWS Data Migration
• Experience through all phases of the Agile methodology (SAFe) as well as System development life cycle (SDLC)
• Extremely productive in high volume and high stress environments
• Provide project leadership across planning and deployment, finance and risk management, operations transformation, systems integration, and program development and integration playbook
• Deep knowledge of Java, J2EE, Spring, Spring Batch, Web services, design patterns and databases
• Strong experience in Salesforce Business Analysis and Administration

TECHNICAL SKILLS

Project/Product Management: Microsoft Office, MS Project, SharePoint, Salesforce, Jira, Visio, Microsoft Project

Resource Management: Managing a team of 60 members both on and offshore.

Stakeholder Management: Ensured the best results for my recruits by effectively managing key stakeholders from curriculum writers, accountable executives, peers and colleagues; enabling a relaxed and focused environment within which to cultivate excellence, strategic thinking.

Operating Systems: Windows, Macintosh, Unix

Business Modeling: Microsoft Visio, Business Process Model and Notation (BPMN), Process flow modeling

Other: Search Engine Optimization, Google AdWords, Online marketing, Jira, Oracle Applications

PROFESSIONAL EXPERIENCE

Confidential

Sr. Project Manager

Responsibilities:

• Lead standalone numerous projects from end-to-end from inception to conversion to implementation following Scrum/Agile Methodology.
• Demonstrated Strong SalesForce Design, Implementation and configuration knowledge including - APEX, Force.com, Java, JavaScript, etc
• Coach other team members on Salesforce product to ensure knowledge is distributed among the team
• Provide recommendations on how to improve our Salesforce operational platform
• Detailed knowledge of Salesforce architecture
• Draft end-to-end (e2e) project plans to track milestones, risk analysis, quality toll gates & delivery timelines to further track and escalate project risks, issues, dependencies, control gaps, and minutes the action items
• Articulate risk, issues, budgeting challenges and upcoming project planning summary in a clear and concise manner via weekly, bi-weekly and/or monthly reports to stakeholders / executives at all levels
• Facilitate Working Group meetings with key stakeholders and be a lead spoke person in status meetings with senior management
• Demonstrate mastery of major components of the key SDLC methodologies, including development of a cost-benefit analysis for projects of a varying size and multiple dependencies in the context of major systems transition
• Manage program / project benefits - ensure consistent delivery of benefits throughout project lifecycle through vigilantly monitoring & change control management
• Ensure / establish governance and program management structure that will adhere to CTR PMO guidelines
• Drives continuous improvement of the SharePoint infrastructure services, responsible for the design, administration, and support of the SharePoint/InfoPath infrastructure used by Project Managers, Release Managers, QA managers and other team members
• Designed and developed an Operational Data Store and Dimensional Data Marts for Confidential
• Oversee that team members are meeting/adhering to operational metrics, goals which includes the collection, validation and forecasting of data.
• Delivered large cross functional projects Established and implemented project management processes and methodologies.
• Facilitated internal meetings to gather and document Asset Management requirements and explore complex solutions.
• Conducted periodic inventory checks and reconciled difference between discovered assets and owned assets Made assets configuration changes to the Asset Management application: modified lists, defined roles, and customized reports.
• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service and project management processes.
• Develop a streamlined integration roadmap tailored to various deal structures, within the framework of the Client’s overall integration methodology
• Assessing the requirements of the project and recommending suitable IT components
• Analyzing different options and recommending the most suitable for the project economically feasible
• Work on improving the IT infrastructure of the company
• Develop methods and tools to support integration activities
• Recommend upgrades and new systems that will be more useful for the project
• Prepare project cost estimates of IT infrastructure
• Involved in end-to-end Business applications development using Java, Spring framework modules, Hibernate, HTML5, REST AP
• Always keep a check on the budgets, budget forecast and ensure that budget limits are not breached as part of Budget Management
• Formulating procedures and policies for optimum resource utilization of IT infrastructure in the company
• Supervising IT staff, consultants, vendors, and operation teams as part of Staff & Vendor Management
• Meeting with managers of different departments and assessing IT infrastructure needs
• Meeting with IT analysts and finalizing essential IT infrastructure
• Planning and supervising installation of IT infrastructure in the company
• Making sure that the infrastructure development project is completed within the given time frame
• Lead and facilitate internal and external stakeholder engagement to integrate Danone community initiatives into business decisions and promote a culture of engagement through education programs, training, volunteerism, and lead others to have open communication on innovative thinking
• Introduced staff to data warehousing principles, modeling techniques, and data ingestion/integration design
• Change management for any operational enhancements or service delivery, including Risk Management.
• Ongoing management of Account Managers (hiring, training, evaluation, development).
• Process improvement - identification and implementation to improve operational efficiencies and productivity using agile methodologies and concepts.
• Developing relationships to improve performance with key customers.
• Cost management effectiveness through aggressive productivity and Management Information System (MIS).
• Collected, studied, and interpreted large datasets; conducted reports; performed accurate, successful data management.
• Able to review and interpret customer activity data and draw conclusions regarding their implication on editorial operations (CIS)
• Developed of key performance indicators (KPI) and Objective and Key Results (OKR) and foundation of business decisions
• Work closely with business model and strategy teams to ensure design concepts meet our business objectives and establish our leadership position in product experience
• Approved research plans to ensure output will fulfill research objectives and coaches’ others on market analytic best practices. Endorses conclusion and uses recommendations from market analytics to make business and demand planning decisions
• Ensures cross teams understand the business objectives
• Worked with Audit, Policy and Legal to create mitigation plan for defect and Business processes fallout
• Coordinating meetings for audit assignments and ensure audit staff are aware of clients’ business and relevant issues impacting Disclosure operations and audits
• Work with Development and Process improvement team to fulfil audit requirements of SOX Compliance processes
• Plan and conduct operational and process audits to assure financial disclosure data accurately presented in alignment with SOX.
• Create projects on Jira and assigned Jira Agile boards.
• Created Custom workflows, custom screens, and custom fields on Jira
• Document results of JIRA workflows and process audits
• Strong knowledge of the underlying JIRA database structures
• 3+ years’ experience in JIRA & Confluence administration involving creation and management of custom, complex projects, workflows, security schemes, custom fields, dashboards, and reports configurations
• Worked onconfluence- Assigned user personal space and aided/trained in using Confluence
• Installed variousJira pluginssuch as Jira client, Jira importer plugin, Jira Charting Plugin, the connector for Microsoft project and Jira Misc. Custom fields
• Worked onJira Cloud
• Managed environmentsDEV, QA, UAT and PRODfor various releases and designed instance strategies
• Develop guides and documentation for JIRA features and best practices
• Designed and developed staging schema (ERwin) and ETL strategy (Informatica) to provide wider use of incoming raw data for current and future federal submission reporting
• Provided data profiling and data model design and development for Teradata and Teradata Appliance for Hadoop
• Improving and developing Organizational capabilities through effective performance management and Project planning/utilization of human and capital resources.
• Developing and maintaining effective area leadership teams.
• Ensure team adheres to quality measures. When quality gaps are identified, collaborate with peers to propose risk mitigation plans to Value Stream Leader. Drive research and resolution of any issues utilize Performance Excellence methodologies/tools to identify root cause; follow all SLAs on issue escalation and resolution.
• Responsible for policy setting and defining procedures for the staff in accomplishing and documenting projects.
• Proactively managed scope and scope creep. Managed delivery issues and risks and create mitigation strategies Supervise all escalation processes appropriately. Managed timely escalation and communication to the customer.
• Strategically engage in client development activities including establishing and maintaining business relationships, candidate marketing, identifying cross-selling opportunities, conducting client visits and presentations.
• Utilize strong time and project managements skills to execute time sensitive project initiatives.
• Collaborate and partner with Recruiting team to acquire talent resources based on client's business objectives.
• Developed both high level and detailed roadmap for closed-loop CRM best practice implementation based on assessment of current and planned marketing data process flows and infrastructure.
• Achieve seamless interview and onboarding process for new Account Managers.
• Developed CRM project strategy, scope, approach and timeframe through project charters, work plans, and other standard project management tools.
• Developed Operational Readiness plan, including Quality plan, Risk Management plan. Managed the delegation of activities and tasks to matrixed staff to execute project deliverables.
• Gather business requirements by conducting detailed interviews with business users, stakeholders, and (SME’s).
• Led weekly Operations call and provided detailed status reports to key business and stakeholders.
• Led as an internal auditor and ensure all the timeliness and accuracy standards are being met.
• Managed project timeline, working with Project Team to develop, update, and scheduling.
• Scheduled, facilitated, and ran the customer facing Steering Committee meetings and project update meetings as well as escalation meetings internally and with the client.
• Enforced Kanban principles as a scrum master that resulted in reduction of Cycle time by 20% thus increasing team's throughput in less than 8 weeks.
• Enabled improvement in team delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks that increased customer satisfaction.
• Facilitated Agile adoption Retrospective for the organization with the leadership and guided teams with outcome resulting in enhanced performance.
• Rolled out enterprise WoW (Ways of Working) modified version based on Agile SAFe frameworks.
• Removed team impediments daily basis to allow the team to deliver the sprint goals and deliverables.
• Facilitated team and cross-team Retrospectives to build good working relationships among the 7 agile teams.
• Created UIM (User Issue Management) process for Business Team to enter/track Backlog items.

Confidential

Project Specialist/Inside Client Mgmt

Responsibilities:

• Work with internal and external clients to define project scope.
• Developed, and shared reporting with the client, including monthly Service Level Agreement Dashboard, Quarterly stats, and weekly events and incident reporting updates.
• Create functional specification of the requirements as listed in the product development requirements.
• Provide technical and functional support for the project team, participating in requirement analysis.
• Participate effectively in team meetings; publish minutes, and track issues and actions to resolution.
• Drove key initiatives to completion. Ensure deliverables meet business needs.
• Communicate on a regular basis with the development team during different stages of the project.
• Develop use cases from requirements and created UML diagrams such as use case diagrams, activity diagrams.
• Prepare project progress reports and status reports and submitted to the management on an ongoing basis.
• Assist with required data analysis, interpretation, correction, and document presentation for various assignments
• Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos, and other project related meetings.
• Created Root Cause Analysis and Corrective Active Plans as part of the lessons learned.

Confidential

Manager/Projects

Responsibilities:

• Developed policies, procedures, action plans and guidelines for information systems return to service plans.
• Drafted and submitted proposals for change management plans.
• Delivered excellence in customer service through situation analysis and timely resolve of escalating problems.
• Ensured service issues were processed with urgency to continually improve downtime impact to the business.
• Provided a total solution to effectively manage the entire crisis lifecycle, from preparation and planning, through education and training, to rapid crisis response and situation recovery.
• Provided crisis status communications to customers and IT Management during major outages.
• Facilitated Root Cause Analysis Meetings and coordinated efforts to complete the Postmortem Report.
• Maintained and properly executed Crisis Management policies/procedures.
• Reviewed performance trends in response to crisis events of all types and to provide recommendations.