SUMMARY:

• Comfortable with all phases of the product development lifecycle including idea generation, concept development and testing, design, implementation, validation, and budgeting.
• Demonstrated ability to mentor and coach others on the Agile principles and practices (Waterfall, DevSecOps, Scurm, SAFe, Lean, XP and Kanban).
• Hands - on exposure and knowledge in Project Scheduling, Project Management Plan, Project Estimation, WBS and Project Management Processes.
• Experience with cloud Infrastructures as a Service (IaaS), Platform as a Service (PaaS), Software as a Service (SaaS) and other cloud services.
• Excellent systematic problem-solving skills, ability to think "outside the box" and understand complex technical problems.
• Substantial strong communication, listening and leadership skills: verbal, written, counseling, negotiation, facilitation, and presentation skills for both internal and external audiences.
• Experienced in facilitating and supporting all scrum events: Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective.
• Understanding of how to implement ITIL from large to small organizations and how ITIL can be utilized with frameworks such as Agile, Lean, and DevOps (7 ITIL Guiding Principles, 4 Dimensions of Service Management, ITIL Service Value System, ITIL Service Value Chain, 15 ITIL Practices and Key Concepts of Service Management).
• Experience working with NIST SP, RMF, FISMA, FedRAMP, DHS and DoD policies.
• Practical knowledge of implementing Scrum pillars (Transparency, Inspection, Adaption) to drive value and change.

PROFESSIONAL EXPERIENCE:

Scrum Master/Project Manager

Confidential, Dallas, TX

Responsibilities:

• Responsible for overseeing all task activities assigned to the Scrum team are performed in a timely manner with minimal technical debt, while maintaining the highest quality of performance.
• Ensure that all Scrum events takes place and are positive, productive, and kept within the timebox.
• Coach scrum teams on scrum theories and practices which helped the teams focus on achieving goals and creating high-value increments that meets the Definition of Done.
• Work closely with teams and peers to support sprint and release planning, foster team self-awareness, encourage cross-, decision-making, and continuous improvement.
• Organize and facilitate project planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos, and other Scrum-related meetings.
• Work with cross functional teams and Project Management Office to increase productivity of the internal teams using tools/platforms like MS VISIO, JIRA, HP ALM (QC), Smartsheet and SharePoint Server.
• Implement Scrum values (Commitment, Focus, Openness, Respect, Courage) to promote team collaboration, cohesiveness, and trust.
• Organize and facilitate daily scrums to inspect progress toward the sprint goals and to improve communications, identify impediments and promote quick decision-making.

Project Manager

Confidential, Houston, TX

Responsibilities:

• Developed, implemented, and managed work authorization, project reporting and EVM process for internal employees and subcontractors ensuring compliance with all applicable rules and regulations for the entire project lifecycle from bid and proposal to contract closeout resulting in proactive project management.
• Created strategies and approaches for applying and executing the Change Management Lifecyle.
• Provided management and guidance to ensure delivery teams met all contractual obligations (scope, requirements, SLAs), including producing acceptable deliverables, being respectful of deadlines and budgets, and mitigating and managing risks.
• Provided leadership and involved in planning, managing, and leading AWS related activities of cross-functional teams that provided business expertise in identifying, evaluating, and developing solutions that meet strategic stakeholder requirements.
• Managed projects using software development life cycle (SDLC), Agile methodology, Application Maintenance Change Process (AMCP) and project management life cycle (PMLC).
• Managed projects using Agile techniques: User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, and Agile Games.
• Developed detailed program/project execution plan and managed all implementation processes including projects financials, progress tracking, metrics, monitoring change control process, testing, release to production and on-time delivery within budget constraints.

IT Service Manager

Confidential, Hanover, MD

Responsibilities:

• Responsible for planning, leading, organizing, executing, and motivating IT project teams to achieve a high level of performance and quality in delivering IT / Mobile projects to derive exceptional business value.
• Provided guidance to address service management challenges which resulted in better management of business risk and services, improved productivity, reduced IT cost, enhanced IT services and improved customer satisfaction by delivering efficient services.
• Used standard ITIL Methodology to analyze and streamline existing business processes and assisted in creation of new business processes.
• Reviewed Contingency Plan, Incident Response Plan, and Configuration Management for compliance with FISMA requirements.
• Established policy, procedures, and standards to ensure consistent, high-quality delivery of service management
• Promoted and supported the deployment of Service Management processes to all groups interacting with Problem Management, Change Management, and Incident Management.
• Proactively identified opportunities for automation, removed incident recurrences and executed changes quicker with analytics and intelligent knowledge management.
• Requested and reviewed latest Nessus scans to ensure certain vulnerabilities have been properly mitigated.