SUMMARY

• 10 years of experience in Requirements Specification, Scrum Master, Use Cases and User Stories.
• Business Analyst with experience in all phases of Software Development Lifecycle (SDLC) using Agile/Scrum and Waterfall Methodologies for Requirements specification, Story Boarding, development of Use Cases and User Stories
• Highly efficient in Requirement Gathering, Modeling, Designing, Testing, Validation, Workflows, and Data Management.
• Extensive experience in Waterfall and Agile (Scrum) methodologies, enterprise environments, architectural and solution design, implementation, and complex customizations.
• Worked in all phases of Software Development Life Cycle (SDLC) including UAT Testing, Production and Deployment.
• Knowledge of SFDC.
• Efficient in reformulating strategies through Process Re - engineering, Change Management, Release Management and Process Improvements.
• Good UI/UX development skills.
• Lead planning meetings, eliciting requirements from stakeholders through Joint Application Development (JAD) sessions and Rapid Application Development (RAD) sessions, focus groups, and interviews for developing BRD, FRD, FSD and SOW.
• Created Product Backlog, Sprint Backlog, Burndown chart, RFI, RFP and managed User Stories.
• Expertise in conducting in-depth Problem Analysis, GAP Analysis, SWOT Analysis, Root Cause Analysis, and Impact Analysis. Assisted in conducting Cost Benefit analysis and ROI analysis.
• Implemented data modeling techniques including data visualization, data warehousing and data mapping.
• Conducted overall business management and data management by using Microsoft Excel and database tools including SQL, MySQL, and MS Access.
• Prepared graphical depictions of project processes using Sequence diagrams, activity diagrams, Entity Relationship Diagram (ERD), Use Case diagrams, Wireframes, Mockups, including the business workflow.
• Detailed knowledge on different modules within healthcare (Membership, billing, Enrollment, Claims, Capitation, Providers).
• Good understanding about the Electronic Data Interchange (EDI) standard used in various business processes.
• Knowledge in generating Reports, Analytic Snapshots and Dashboards, Enabling Email Services, and constructing Page Layouts.
• Excellent interpersonal skills, effective writing, and oral communication skills.
• Ability to work both independently and as part of a team to meet objectives. Possess ability to motivate a team towards successful completion of project milestones.
• Highly motivated and result driven professional adept at conflict resolution rapidly building cordial customer relationships between clients and vendors.

TECHNICAL SKILLS

Lifecycles & Methodologies: Agile, Waterfall, Scrum Process

Databases and Testing Tools: MS SQL Server 2014, MS Access, Oracle 11g, 12c, Oracle PL/SQL, MicroStrategy 9.2.1, MicroStrategy Web, MicroStrategy Desktop, Toad, Rational Rose, SAP, Intuit Quick Base, Tableau, Quality Center 9.0/10.0

Analysis and Other Tools: Visio, SharePoint 2010, Java, JIRA, HP Quality Center, HP ALM, Intuit QuickBase, MS Project, MS Office Suite (Word, Excel, PowerPoint, Visio), Windows 2008 Server, Windows XP, Windows 7

Requirement Management: HP ALM, Blueprints, Doors, ERP, TFS

Document Creation/Management: MS Office Suite - Word, Excel, Outlook, Publisher, PowerPoint, OneNote MS Project, Adobe Acrobat, Lotus Notes

Content Management: MS - SharePoint

Database Management: MS-Access, SQL, MySQL, Oracle, Erwin, Guidewire, Informatica, ETL, STIBO

Business Modeling: Enterprise Architect, Balsamiq, MS-Visio, Rational Rose, Pencil

Business Intelligence: Cognos, Business Objects, Crystal Reports

Testing: Selenium

Bug Tracking/ Quality Control: JIRA, Rally, HP Quality Center

CRM: Salesforce, Pega, Dynamics 365

Languages: UML, HTML, CSS, XML, JavaScript, APEX, Visualforce

Operating Systems: Windows, Mac OS, Unix and Linux

Other Tools: PeopleSoft, PEGA, and Insurity

Methodologies: Agile-Scrum, Waterfall

PROFESSIONAL EXPERIENCE

Confidential | Charlotte NC

Senior Scrum Master/ Project Manger

Responsibilities:

• Implemented and enforced Scrum principles and practices, facilitated continuous improvement (CI), and identified and removed team impediments
• Supported the Product Owner with documentation of User
• Stories and Acceptance criteria
• Monitored team backlog daily and ensured it accurately reflects the current state of the sprint
• Facilitated daily scrums, stand-ups, and meetings
• Monitored and tracked project progress and performance against project plans, reporting status to project stakeholders through structured communication
• Managed risks to delivery
• Established and actively managed all project and key stakeholder expectations and relationships.
• Empower the team to make system and process improvements captured in sprint retrospective meetings
• Supported IT unit creating functional specification documents for the design, development and implementation of project.
• Supported project governance and provided regular project communications to the project manager and business areas.
• Use key Scrum metrics to help deliver committed work
• Manage sprint backlog items and tasks
• Manage all Scrum boardsand kabana boards

Confidential | Charlotte NC

Senior Scrum Master

Responsibilities:

• Gathering and updating project materials, completing budgeting, forecasting, project documentation, business flows, and lessons learned documents
• Coordinate all Scrum Ceremonies including Sprint Planning, Daily Standups, Sprint retrospectives, Sprint Demos, Story Grooming, and Release Planning
• Coaching and mentoring other Scrum Masters on our program team. Partnering to ensure that our ways of working are consistent across teams
• Assist in defining and deploying new product development processes and in facilitating the continuous improvement of existing processes
• Liaising between developers and project stakeholders; fostering quality communication between engineering disciplines
• Interacted with the Users by interviewing them, preparing questionnaire and getting feedback.
• Worked as a primary liaison between the business line, operations, and the technical areas throughout the project cycle.
• Involved in cross-functional teams, developing new ways to boost efficiency and delivering results in a fast-changing environment to achieve company goal.

Confidential

Business Analyst

Responsibilities:

• Gathered business requirements by Interacting with SME, Developers, and stakeholders.
• Involved in analyzing business needs, requirements and functional specifications associated with new systems development or enhancement work for MIS Desk.
• Used Unified Modeling Language (UML), use cases and data flow diagrams to graphically capture system functionalities/behaviors.
• Served as a single-point of contact between the Line of Business (LOB) and development and testing team for end-to-end application development/system enhancement.
• Created detailed process flow diagrams of existing and of proposed systems using Microsoft Visio. Created use-cases and use case diagrams to ensure reliable results of implemented business/functional processes.
• Defined project milestones, schedules, and monitored progress using MS Project and updated plans as required.
• Served as an enthusiastic liaison between internal business,QA teams and support teams in the capacity of an experienced System.
• Collaborated with the QA team in the development of test strategies/test plans and identificationof test scenarios around critical business requirements.
• Performed and documented system testing, performed analysis of testing issues, communicated issues to technical team, and assisted in user acceptance and regression testing.

Confidential

Business Analyst

Responsibilities:

• Interacted with SME's for extracting requirements from discussions and documenting them into BRD.
• Participated and conducted daily standup meetings and owned daily milestones to gather and create reporting specifications.
• Identified and mapped detailed current processes, identifying gaps and failure points, performing root cause analysis and develop functional requirements.
• Worked extensively in Rational Requisite Pro to organize and catalog requirements.
• Responsible for creating workflows in MS VISIO in order to define end-to-end process.
• Point of contact between Data Model team and businessfor resolving the transformation gap by discussing with respective business team.Identify source systems, their connectivity, and related fields and ensure data suitably for mapping.
• Worked with user groups to provide training, resolve questions, assess user needs, and recommend changes to the application
• Supported the assigned project manager with creating detailed project plans and assisted in developing, scheduling and tracking project time lines.
• Participated in Project Change Control, Defect Resolution and post go live enhancement sessions.
• Designed Use Case diagrams, Class diagrams, sequence diagrams, and process flows.

Confidential

Business Analyst

Responsibilities:

• Involved in the requirements gathering, development and maintenance of software.
• Developed flow diagrams for Business process of the company using Microsoft Visio.
• Conducted walkthroughs with department heads for deeper understanding of requirements.
• Used JIRA to review and update actives of user stories.
• Analyzed and documented requirement in Microsoft Excel and generated reports.
• Conducted JAD sessions with stakeholders, end and subject matter experts.
• Worked on MicroStrategy to design reports for the end users.
• Wrote software development plan, documented the User Manual and trained end users.
• Used VISIO and data flow diagrams to design Database Diagrams.

Confidential

Business Analyst

Responsibilities:

• Gather and analyzed Requirements on five (5) projects parallel with individual project deliverables with different set of stakeholder audiences for each project.
• Prepared documentation, project kickoff presentation, use cases, business process flows, test scenarios, and UAT testing coordination.
• Participated actively in the vendor interviews to understand the out of box tool/customization process to better judge and advice business on the best tool to be purchased.
• Created System Architecture flow to identify all the underlying Integrated systems
• Reviewed Backlog product grooming to create functional requirements and use cases to test Mobile applications and Web based applications.
• In depth knowledge of UML in visualizing and documenting the artifacts using Use Cases diagrams in Rational Rose and MS-Visio.
• Work with application developers, architects and team members to translate the business requirements into successful working application, which satisfies the customer’s needs.
• Configured MicroStrategy Mobile and modified dashboards to work on iPad and iPhones.
• Participate in Testing activities and resolve any defects and issues raised during all test cycles