SUMMARY

• Certified Project Management Professional with more than twenty years of Information Technology experience across multiple Industries including Healthcare, Energy/Utilities and Government as a Business Analysts, Technical Consultant and Project Manager. Current focus is Program/Project Management.

PROFESSIONAL EXPERIENCE

Confidential

Senior Project Manager

Responsibilities:

• Develops and monitors project plans and other documentation from scope to post implementation. Identifies items that impact the scope, budget, risk, and resources of the work effort.
• Responsible for the development, execution, and maintenance of project communications and ensuring all work efforts have appropriate documentation for audit purposes utilizing project methodology (Waterfall & Agile) standards.
• Mentor and coach other team members in support of project and resource goals as needed.

Confidential

Project Manager Expert

Responsibilities:

• Manage application development and infrastructure projects (including resource acquisition, budgeting, vendor management, controlling schedules, identifying and resolving issues and risks and communicating status to stakeholders).
• Work effectively with internal and external clients, third party vendors, and senior management in accomplishing project objectives.
• Develop and maintain project documentation including status reports, schedules/timelines and various detailed plans for Communication, Risk Management, Deployment and other project artifacts as required.

Confidential

Senior Enterprise Project Manager

Responsibilities:

• Sr. Enterprise Project Manager in the Confidential PMO working in Government Compliance, Open Enrollment, ACA, Medicare/Medicaid areas.
• Responsible for the end to end management of enterprise initiative solutions using both Scrum and Waterfall methodologies.
• Manage the scope, schedule and budget of IT projects including the creation, review and approval of project deliverables during the Discovery, Solution Scoping and Delivery phases.

Confidential, Durham NC

HIT Project Manager

Responsibilities:

• Managed the development of electronic health records, practice management and mobile solutions for Nephrologist and Nephrology Practices across the US. Including the development and implementation of CMS meaningful use (MU) stage 2 requirements, application security and HIPAA compliance.
• Facilitated the initial planning and requirements gathering for the October 2015 implementation of ICD10 codes for EHR, Practice Management and Mobile apps.
• Performed as Project Manager/Scrum Master for HIT related projects as assigned ensuring ownership, accountability and governance of critical project efforts using the Agile Methodology. Managed activities of Developers, Product Owners, BA’s and QA team members.

Confidential

Project Manager

Responsibilities:

• Responsible for managing a wide variety of projects and initiatives to improve operational efficiency in the contact center as well as field operations. Overseeing each project from conceptual development through completion. Primary responsibilities include the strategic planning, development and deployment of FPWC's Smart Grid initiative.
• Managed multiple Smart Grid projects including AMI network, smart meter deployment and outage reporting and management at the contact center.
• Manage Stakeholder expectations, project scheduling, budgeting, issues, and risks.

Confidential, Baltimore MD

Project Management Consultant

Responsibilities:

• Provided Quality Assurance, Quality Control, Independent Verification & Validation and Program/Project Management Oversight to the MD Department of Human Resources Office of Technology.
• Reviewed and assess the quality and completeness of SDLC deliverables such as project work plans, analysis papers and design specifications and submit recommendations regarding document acceptance and process improvements to the DHR Office of Technology Leadership team.

Confidential

Solution Development Operations Manager

Responsibilities:

• Advised Confidential Global Solution Owners and Industry Leadership Teams on budgeting, application development, deployment process steps and system management steps.
• Facilitated worldwide business solutions that generated over 100 million in revenue.
• Ensured all intellectual capital created by project teams were posted to the Confidential Solution Catalog for use by other Industry Account Executives.
• Certified that a consistent, systematic, and repeatable processes is used for worldwide business solution development.

Responsibilities:

• Managed the planning, development, and implementation of a speech recognition healthcare system for BCBS of Michigan customers using Confidential ’s WebSphere Voice Response architecture.
• Planned and coordinated joint project team tasks between BCBSMI and Confidential including design, development, testing and rollout activities using MS Project.
• Developed project budgets, detailed project plans and managed the testing activities by the project team and end users to ensure quality project deliverables.
• Validated Computer Telephony Integration hardware and software requirements to support the most efficient use of business resources.
• Developed and documented CTI architecture and infrastructure for a Strategic Outsourcing offering using Lucent, Genesys, DirectTalk and Siebel technologies.
• Documented processes, procedures and lessons learned for future implementations.

Sr. Project Manager

Responsibilities:

• Developed detailed eBusiness statement of work proposals using web - based software, including project plans, risk assessments and estimating backup documents for a Kaiser Permanente customer web portal application.
• Presented Customer Relationship Management methodology documentation to Kaiser Permanente Management.
• Refined and validated user/system requirements for implementation in the Utility Industry.
• Interfaced with multiple Confidential business groups (Service Delivery Centers Software Development, eBusiness, etc.) to obtain hardware, software and personnel resources required for successful project execution.
• Planned and executed application development efforts for the implementation of business systems to improve operational processes using Clarify software.
• Analyzed General Motors business requirements and recommended business process improvements to increase end-user productivity and reduce costs at GM Call Centers.
• Implemented CTI applications and infrastructure using Lucent, Callpath, Dictaphone and IEX technologies.
• Prepared and executed customized test cases, tracked and resolved testing issues to ensure end-user acceptance.
• Managed system integration testing efforts including the coordination of stress testing