Project Manager Resume

TECHNICAL SKILLS

Microsoft 365
Office 2019
MS Project
Project Web App (PWA)
Smartsheet
MS SharePoint
MS Visio
MS Excel
MS Access
MS Slack
MS TeamWebEx
ServiceNow
Change
GearCisco VoIP
Google Office Suite

PROFESSIONAL EXPERIENCE

Project Manager

Confidential

Responsibilities:

Managed end - of-year project where we deactivated, re-enrolled, and enrolled patients in co-payment programs across the Janssen family of products. Project remained on schedule despite various roadblocks encountered from implementation to close.
Coordinated an effort to eliminate 12,484 duplicate patient records over an eight-month period utilizing temporary agents. Project included coordinating training, ensuring staff received proper credentials, limited access to process financial transactions, and tracking and reporting progress.
Implemented several texts to enroll in patient savings programs that allowed patients to enroll and manage their account from their phone.

Project Manager

Confidential

Responsibilities:

Implemented an Artificial Intelligence project that introduced a chat bot for an international organization with offices all over the world. Bot reduced calls to help desk by 15%.
Migrated client to Office 365 cloud including email, online documents, calendars, etc. Converted the client from existing phone system to VoIP phones and provided training.
Assisted a client in converting to Project Web Access including training them on the Administration of the application, configuring server settings for Project Online, and training them on the application.
Managed project to deploy 125 laptops to new interns that was successfully completed in three weeks.
Migrated client from managed services facility servers to on-premise servers including DHCP, DNS, file services, and print services. Implemented backups via Barracuda Backup Appliance. All servers and workstations were migrated in a single weekend.

Manager, Project Management Office

Confidential

Responsibilities:

Converted users at 19 locations across the United States to Cisco VoIP saving the company $300,000 per month.
Converted over 2,000 employees from Google cloud to Office 365 including email, online documents, calendars, etc. One of only a handful of companies that attempted this cloud to cloud conversion.
Migrated call center from Service Now to Change Gear resulting in a 30% cost saving.
Virtualized 7 locations reducing the infrastructure footprint 75%, ensuring all servers were backed up regularly, and ensuring that every user had antivirus software.
Led an initiative to schedule scans and apply patches to all servers and workstations. Met monthly to review access level for all corporate systems and restricted or removed access that violated corporate standards. Meeting records were maintained for audit purposes. Resolved 100% of the critical and serious audit issues.
Planned and organized corporate IT team’s yearly brainstorm to identify revenue producing IT projects that would provide value to the corporation. Each team member brought three innovative ideas to present. Chosen projects were ranked in terms of expected contribution to the organization bottom line and increased efficiency.
Coordinated IT divestiture activities for seven broadcast properties and five radio locations reducing the number of users in active directory by more than 1,000 and generated profits for continuing services.
Planned and implemented IT on-boarding activities for acquired newspaper and broadband locations averaging 100-500 users including adding them to active directory, setting up Office 365 accounts and migrating with no interruption to their workday.
Managed the corporate Help Desk and reduced errors by requiring that the team document all procedures resulting in a 50% drop in reopened tickets.

Project Manager

Confidential

Responsibilities:

Coordinated with external vendors on joint project plans ensuring that every item on the Statement of Work contained within the contract was delivered per our agreement on time and at or below the agreed upon budget.
Analyzed and flow charted the payroll conversion process as it stood and worked with senior management to identify roadblocks and create a more efficient process and eliminated loopholes reducing the number of production software errors by 50%.
Planned and implemented the conversion of client’s payroll to IOI system making sure every aspect of the client's conversion went flawlessly including schedule, cost, and scope reducing customer complaints by 75%.
Planned and implemented a project requiring hold on payroll funding for three business days to ensure that the money was collected before the payroll was paid to customer’s employees reducing loss from NSF by 90%. Assisted with complicated testing for holidays.
Led a project to evaluate, select, and integrate benefit management into the IOI payroll system resulting in a 15% increase in revenue.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship