CAREER SUMMARY:

• Confidential is a seasoned IT Architect and manager with 25 years of experience in managing and leading the development and implementation of complex and highly integrated IT enterprise solutions and projects.
• She has experience in many verticals including security risk management, retail (POS), digital, managed health care, financial, banking, credit card, insurance (healthcare, commercial and personal lines), consumer packaged goods, manufacturing, telecommunication, electronics, high tech, information security and transportation
• She was also a domestic and international industry key note speaker for IT transformation and process engineering.

WORK EXPERIENCE:

Confidential

Security Operations Manager / Technical Architect Lead

Responsibilities:

• Responsible for managing the Big Data Security Operations Development team to maintain 99.99% system uptime and compliance analytics data near time access for worldwide fleet security risk management.
• Manage the implementation of the Strategic Security Roadmap and implementation of Business and Technology team requests.
• Management of AWS/Azure Cloud data analytics and endpoint security device software development teams.
• Endpoint software residies on machines that evaluates and remediates 28 endpoint security compliance measures.
• Partner with fleet inventory and security product owners for data source feeds, job schedule synchronization, data ingestion, data governance and aggregate data to provide security measure dashboards with drill down to any country / region and non - compliance data that enables discovery and insights.

Technical Environment: AWS Hadoop Ecosystem, Talend, HQL, Spark Apache, Azure 2.0 multi-cloud Data Lake, ADF, ADB, ADL, Hive, QlikView, Talend, Kafka Connect, AWS Services, Nifi / /Mini data Ingress and Egress, Azure Dev Ops Contiguous Integration / Continuous Delivery with latest Cloud security standards.

Consultant

Confidential

Responsibilities:

• Managed the planning and delivery of Information Security endpoint devices compliance products initiatives for worldwide operations.
• Successfully led Cyber Security operations’ teams through the implementation of security end point device antivirus 99.5% compliance adherence for worldwide active fleet
• Evaluated each continent and regions endemic issues related to infrastructure, architecture, network, standard operating procedures and integrated application issues to solve for lack of Symantec Antivirus end point compliance.
• Created the roadmap and detailed plan for critical timeline implementation, resilient operating environments and sustainable security product measures.
• Defined a repeatable method for the security product implementation upgrades and subsequently lead the implementation of additional security products to manage and mitigate risk to the organization and clients.
• Engaged security product engineering teams for the planning, testing and worldwide implementation of the Symantec SEP V14 version upgrade for Windows OS and MAC fleet via local host-based distribution and Cloud based solutions
• Led the rollout of multiple endpoint compliance software deliveries via Tanium or SCCM for supporting product teams’ software suites for near and zero-day vulnerability mitigation, i.e., Avecto, Data Loss Prevention (DLP), Encryption, Windows OS build versions, Office 365 Vendor Browsers and Microsoft KB/CU patching.
• Evaluated and managed compliance adherence and security risk management for worldwide fleet, variance analytics and triaged with operations and technical teams for needed issue resolution, adherence recovery and preventative measures.
• Managed the endpoint security analytics team and provided daily and trending analytics for all security measures.
• Engaged with the SOC for high priority detection and zero-day mitigation activities with worldwide operation leads and technical support teams

Senior Manager

Confidential

Responsibilities:

• Manage the Health Engagement Engine software development team to deliver wellness program product delivery for targeted campaign management.
• Lead the architecting of product solution definition and enterprise application and data integration with Business and CVS Partners for multiple customer channels.
• Developed and delivered extensibility for the Pharmacy Advisor Program to the Retail channel Gaps in Care, and Transform Diabetes Programs. Manage the portfolio work in take, solution architecture definition, resource load balancing and project delivery and ongoing product enhancements. Manage team of 15 technical architects and development resources to deliver on time, within budget product delivery.
• Multi-platform environment: Application and web services, UI interface and integration to Terada CIM software tools, batch job servers for opportunity targeting job execution, Oracle and Teradata databases.
• Teradata SQL Java, TD Master Architecture Utility (MAU), WebLogic.
• Delivered upgraded architect framework to enable the product extensibility to support multiple lines of businesses and delivery channels
• Implemented the product performance testing environment to more proactively measure increased users and TPS simulation to ensure customer SLAs were met for new and enhanced products across multiple channels. Captured and documented current job and services baselines and defined the system engineering method
• Improved product quality metrics and defect ratio by implementing quality gates with internal and external application, data, and systems partners
• Delivered all product enhancements and product extensions to new channels and users on time, within budget and met customer satisfaction goals and metrics
• Defined the approach for the re-engineered production batch job inventory for a new OS, Pre-Prod environment increased data needs and new batch server system requirements.

Advisor

Confidential

Responsibilities:

• Lead multiple IT and Business teams with 150+ team members.
• Delivered both projects on time, within budget. Key components of the programs were the collaboration of many IT and Business entities to accurately define an MVP driven product that met user needs and expectations.
• Worked hand in hand with the project solution, enterprise and data architects to define an accurate and scalable solution definition, design and supporting enterprise architecture
• Facilitated and participated in Discovery phases and sessions to size the project and assist business in benefits assessment, ROI realization and marketing adoption goals
• For the Physician Portal project, led the technical teams in the PBM legacy integration points definition, supporting business/operations processes, and data transformation from the Eligibility, QL, Specialty and LINKS/Mail back end systems that would be consumed by the Physician Portal UX design and experience
• Performed the role of Technical lead, solution architect and data architect when needed. Drove the AADDs with the technical leads of the numerous applications
• Led the enterprise Business Analysts through current state and future state process design, use case definition and swim lane process flows for process transformation / innovation needs and requirements definition - including FR/NFRs
• Defined and managed the End to End Testing, multiple and integrated application functional testing for both initiatives
• Critical success factor for both initiatives was securing the best talent for each application lead and driving collaboration and concurrence for each SDLC phase across the architected solution amongst the matrixed teams. Commitment to quality, accountability and responsibility was extolled throughout the project. Created and fostered a culture of milestone driven team achievement. Business goals, objectives and expectations were validated at every SDLC milestone. These teams became transparently synthesized and delivered as a winning team
• Drove 100% SEP compliance to IT delivery processes and artifacts throughout the project life cycle. Performed all the required PM duties throughout both projects. Performed the Program management of dependent projects throughout both Enterprise initiatives
• Led the Enterprise Release Management of both projects’ deployment

Project Manager

Confidential

Responsibilities:

• Developed the Program plan with view to tactical and strategy project work streams and Change Management planning and execution through detailed MS project plans
• Managed business and technical requirements gathering, UAT planning and testing, through technical and business operations implementation for financial instrument asset market reference data projects. Provided and managed capital spend and resource projections and load leveled through the work plan
• Led and managed domestic and multi country project team members consisting of business analysts, technical SMEs, testing analysts, and back office operations SMEs for solution development and implementation
• Engaged in Change Management scoping and planning activities, current state and future state process analysis, organizational assessment and findings and recommendations for an Operations cost reduction and quality improvement initiative
• Led the vendor evaluation scoping and due diligence for a back-office operations solution for targeted goals of improved operation organization’s efficiencies and improved quality of Security processing

Program Manager

Confidential

Responsibilities:

• Set up the Program Office, defined and implemented the Program operating model, processes, governance, roles and responsibilities and deliverable templates and tool sets (SharePoint) for the client and the solutions delivery team
• Built a collaborative project team model to achieve the client’s consolidated store operations and point of sale product platform goals. Teams included corporate infrastructure, applications, strategic and data architecture, product development, retail operations, and support organizations
• Evaluated Retalix solution delivery team current state processes and defined and implemented future state development and implementation processes, roles and responsibilities and project governance discipline
• Developed and managed the Program MS project work plan activities, tasks, deliverables and milestones for vended and custom solution work streams. Managed project financials, issue and risk identification and management and project governance adherence
• Performed Executive Program status updates and developed communication vehicles for Program and IT Roadmap initiatives’ progress and goal obtainment status.
• Managed a team comprised of on shore and offshore resources including project managers through testing resources for customer hosted and SaaS hosted solutions for vended and custom solution implementation for Point of Sale and eCommerce solutions

Senior Project Manager

Confidential

Responsibilities:

• Performed an assessment of the Information Security Program projects’ delivery timeliness and effectiveness.
• Developed recommendations for Program best practices utilizing MS Project Server 2010 standards.
• Designed and implemented work plan best practice templates for initiative and operations project definition, development and deployment.
• Assisted multiple project managers in the design, development and maintenance of work plans and project reporting.
• Performed weekly PMO governance reviews and report outs.
• Managed a multi continental project team in deploying the ArcSight Enterprise Threat and Risk Management software and hardware platform, an integrated product suite for collecting, analyzing and assessing security and risk information.
• Managing the deployment of the Enterprise and regional data center's solutions which entails engaging approximately 300 data center sites for asset and information requirement definition, security monitoring and reporting, organizational process implementation and end state operational management.
• Developed and maintain MS Project 2010 server work plans for teams’ weekly task delivery and major milestone completion.
• Manage resource allocation, project budget, stakeholder engagement, and multi organizational teams project dependencies, i.e. infrastructure build out, network integration, and Use Case / content requirements definition, implementation and refinement. Managed and communicated project status reporting, risks and mitigation plan’s activities updates, and issue management. Drove out work effort and associated issues, i.e. deliverable (technical and functional) development and sign off, vendor integration and requirements management, testing and implementation.
• Managed the solution Requirements Traceability Matrix (RTM) throughout the solution design, development and implementation.
• Managed vendor integration solution component requirements definition, design, implementation and testing.
• Manage and communicate project status reporting, risks and mitigation plans, and issue management.
• Defined and developed the ArcSight Functional Test Strategy and Plan, developed the functional test scenarios for multi team organizational implementation. Leading test teams through functional testing execution and assisting in Security Event and Operations Monitoring Use Case rules and reporting refinement

Program Manager

Confidential

Responsibilities:

• Program responsibilities include integration of store operations, software and infrastructure integration, executive level communication and report outs, program budget, resource demand and capacity, program dependencies and project plans management.
• Platform: PCMS Beanstore POS software, Vision Maintenance, Java, numerous/multi-vendor peripheral integration.
• Managed On Shore / Off shore development and support model of 150 resources
• Defined and implemented the Program Office from the ground up. Included the development of key processes for application and solution delivery, process steward implementation and requirements traceability throughout the solution design, development, testing and deployment.
• Defined and performed weekly and monthly project gate reviews and adherence and audit of development and support processes to provide quality driven and predictable release schedules
• Proofed out pilot POS application with store operations in multiple states. Collaboratively developed accelerated chain wide release and deployment plan with Store and Field Operations, and IT partner solution components; and managing Confidential POS application chain wide release deployment
• Provided executive Program dashboard reporting, leadership status reporting, risk / issue mitigation, and Program demand / capacity analysis for onshore, offshore development and support resources
• Maintained Confidential POS Business Roadmap with integration of Confidential POS application, Mobile POS and Mobile device architected solutions with key integrated application vendor software solution and device/peripherals partners release schedules, and internal IT evolving Infrastructure Confidential platforms.
• Managed multiple projects and project managers and weekly milestone delivery and associated risks and issues. Responsible for the day-to-day management of project delivery and production support priorities