SUMMARY

• Managed France Telecom 800 sites/25 switch cellular start up program, reducing costs over $100M.
• Directed America Movil cellular network quality improvement and change management program. Customer accessibility improved 5% and voice quality 30%.
• Designed, negotiated and managed $680K process reengineering project for Ericsson Professional Services.
• Managed program that reduced customer complaints 60% in 90 days for France Telecom.
• Managed France Telecom 800 site/25 switch cellular start - up program, reducing costs over $100M. Original project estimate was $350M. Changed network design, without degrading user quality. Benchmarked competitor strengths and weaknesses. Developed strategic objectives to differentiate Telecom from competition by providing exceptional coverage through better hardware design. Final cost of project was $243M. Developed strategic growth objectives to achieve 55% cellular market share.
• Directed America Movil network quality improvement and change management program. Customer accessibility improved 5% and voice quality 30%. Network quality did not meet acceptable standards. Led ten Ericsson consultants to restructure nine client departments. Other actions included designing new OSS system for network optimization.
• Designed, negotiated and managed $680K process reengineering project for Ericsson Professional Services. Determined Telcel network optimization processes were inefficient and unreliable. Managed four consultants to design process and an automatic tool to prioritize base transceiver stations and radio bases needing optimization and repair. Improved quality indexes 10%.
• Managed program that reduced customer complaints 60% in 90 days for France Telecom . Customer Service representatives were not responding to customer technical complaints correctly. Created process to improve end users access to customer service. Trained representatives to manage complaints. Designed automatic tool to diagnose problems.
• Project Manager, MD State Highway Administration, 2011. Responsible for project management for IT CISCO VoIP (Voice Over IP) migration.
• Project Manager, Baltimore County-OIT-PMO office, 2010-2011.Responsible for project management for the PSAP Towson E911 Center relocation and technology upgrade.
• Radio Project Manager, USPP (United States Park Police- DOI) 2008-2010. Responsible for project management for the migration of Land Mobile Radio (LMR) system to mix mode (digital analog) & narrow band operation. Assigned as PM for IWN trunking project representing DOI.
• Program Manager, Sprint, iDEN National RF Engineering, 2008. Prepared ROI, CAPEX and OPEX analysis for program “Network Cost Reduction”, total value of the projects $110M. Program management.
• Program Manager, Motorola Federal Government Division, 2007-2008. Responsible for program/ project management for Systems Integration area. EVM, FAR, PO, US-27, US-41, R-56. Land Mobile Radio (LMR) voice and data systems, Wireless, Dispatching, E911, Vehicle location systems.
• Senior Program Manager, Andrew Corporation, 2004-2006. Managed $20M nationwide end-to-end “new site building” deployment of E911 wireless location system for customer Cingular (2000 radiosites). Process design, contract/SOW negotiation, design metrics/ tracking tools. Tier 1 Account Management.
• Director, Wireless Consulting International, 2002-2004. Proposal Management and Business Development for telecommunications firms. Secured resources for network optimization projects. Managed alliances/ partnership for proposals. Blue Chip clients included Ericsson and Telcel.
• Program Manager and Principal Consultant, Ericsson Professional Services 1999-2002. Lead consultant to Tier 1 customer generating and managing complex, multidisciplinary cross functional projects generating $20M in consulting services. Representative projects included developing and managing $12M network design and optimization, outsourcing analysis and call completion rate optimization. Facilitated the communications between the various functional areas. Developed overall proactive customer retention programs and implemented account management.
• Project Manager, Expert Wireless Solutions 1998-1999. Project Management, Proposal Management and Business Development in Latin America. Representative projects included network optimization and BTSs field maintenance. Performed market research and due diligence on behalf of clients.
• Program Manager and Consultant, Independent Contractor, 1997-1998. Telecommunications, security and telemetry consulting to Coopers & Lybrand, Numerex USA, Siemens and Telemonitoreo Argentina.
• Associate Director, Engineering & Performance, France Telecom/Telecom Personal, 1994-1997. Managed 800 site/25 switch cellular start-up program including benchmarking, network design, budgets, RFP, SOW, bid requests, vendor proposal evaluations and preparation/negotiation of contracts. Responsible for Network Engineering, Performance and NOC after commercial launching.
• Network Maintenance and Performance Manager, France Telecom/Telefonica, 1992-1994. Assisted in the scheduling and tracking of the network build-out. Responsible for the RF network optimization and maintenance of radio bases, radio-links, energy and ancillary equipment.
• Prior experience as Satellite Network Operations Supervisor, INTELSAT and Satelnet

TECHNICAL SKILLS

PM tools: Project/ Visio/ Excel/ Access/ Remedy/ Perfect Tracker/ Primavera/ Clarity /SAP/ ORACLE GCC Project Management Tool/ SalesForce/ Status Central/ Minitab

Engineering tools: TEMPS Cell Planner/ TEMS Investigation/ Cell Plan/ Wizard/ OSS/ CMOS NOC/ RNIT/ Drive Testing tools