Obtain a position utilizing my global experience in Project Program Management, Marketing Funds Management Co-Op Advertising , Call Center, Operations, Business Development Consulting, Facilities Management and Six Sigma Initiatives. I have 19 years of management and P L experience from program implementation, strategic oversight and business development of a US based services contract expansion into Europe, Asia Pacific Latin America, and operational oversight of 1 to 200 employees ranging from locally based to multinational locations. My various positions with increasing experience over 19 years will bring global strategic, operational and business development expertise to any organization small or large.
- Global strategic and operations management, business development and project/program management implementation across multiple corporate business lines
- Senior Level Leadership
- Europe based employee for three years with Business Development and Strategic Operations oversight for 9 European countries
- Provided cost savings/cost avoidances equaling 1.5 million for Adam Opel AG General Motors European operations
- Six Sigma Black Belt
- Extensive P L responsibility
- Pitney Bowes Management Services All Stars Top 100 Managers out of 1500 managers worldwide -Three time recipient of the honor and additional awards honors from Pitney Bowes and Clients
SKILLS AND ABILITIES
- Project/Program Management
- Proficiency: High
- Years of Experience: 16
- Administrative - Facilities
- Proficiency: High
- Years of Experience: 12
- Operations including P L responsibility
- Proficiency: High
- Years of Experience: 19
- Business Development - Strategic and Operations
- Proficiency: High
- Years of Experience: 14
- Six Sigma Black Belt
- Proficiency: Medium
- Years of Experience: 6
Consulting and project management for small business clients including start ups and existing businesses. Development of business plans, project time lines, project management, risk analysis, financial analysis, grant applications, etc.
Manager - Marketing Funds and Production, Confidential
Senior level leadership. Operational responsibility for the Transactions Department which consists of advertising co-op, rewards/incentives, rebates certification training accounts and the Office Services Group responsible for general fulfillment for mailings, certifications, rewards, initial processing of rebates, etc. Responsible for the end to end processing receiving, auditing, payment generation - check or credit memo, and funds release of 1.5 billion in co-op claims with payments of 850 million issued on clients behalf to program participants per annum. Responsible for business unit account set up and maintenance of local hours tracking and job request system, business unit on and off site storage of client documents, administration of Operations compliance with corporate document retention policies and system access level determination approval of all business unit and client users. Creation and maintenance of process documentation for all functions within the Production Group to ensure efficiency. Implementation of new accounts or additional services on existing accounts. Responsible for delivery of service levels within the group and across all supporting departments. Identification and implementation of process improvements. Contributor to RFPs. Creation of SOWs to obtain vendor bids and the management of vendors. Provided back up management for Call Center. Senior level leadership to clients.
Global Programme Manager and Sr. Manager for Common Processes Six Sigma Initiatives, Confidential
Business Development including RFP and SOW functions . Identification of cost savings for General Motors Europe. Consultation on the in sourcing and outsourcing of administrative services functions across all GM locations. Identification of business opportunities for PBMS at GM Europe and was awarded 8 million contracts. Conducted total site analysis of mail services, copy services, stationary, equipment, photographic, offset print, switchboard, printer repair, etc. at Adam Opel AG - R sselsheim, DE. Performed audit of current operational processes seeking to leverage GM Common Processes. Provided cost savings/cost avoidance of 1.5 million at Opel by in sourcing company switchboard, company newspaper on-site distribution and printer repair. Also added second shift to print operations in order to in source print jobs providing continuous cost savings/cost avoidance, elimination of on-site inventory for printer/copier toners by utilization of just-in-time ordering, process improvement resulting in the reallocation of mail services labor across other business functions, and consolidation of Saab Technical Drawing Archiving located in Tr llhatten, Sweden into Opel's existing R sselsheim, DE operations. Development of template for common administrative services implementation at manufacturing and non-manufacturing locations and implementation of said template at 12 locations in 9 European countries.
Operations Manager Program Manager, Confidential
Operations - General Motors Detroit Region: Project Manager GM Global Headquarters Operations Manager Detroit Region Mail Services and Shipping Receiving. Development and relocation to new mail services operations space within GM Global Headquarters at the Renaissance Center. Implementation of ISO 9000 2001 for Detroit Region. Post 9/11 Security Enhancement Off Site Facility: Directed operational security enhancement efforts for GM Global Headquarters and Detroit Region. Team member for GM Global Mail Security Committee. Development of processes and procedures, work flows, time studies, etc. for the relocation of mail services from GM Global Headquarters to an off-site location. Build out of off-site location into secure mail and shipping receiving processing center.
Sr. Manager - Michigan Operations Confidential
Operations - General Motors Mail Services for Southeast Michigan: Operational management and P L responsibilities for seven regional operations consisting of six on-site Customer Service Managers and 150 support personnel. Development of prototype for GM Mail Services common processes web site design and development oversight team and creation of marketing campaign to promote services and service enhancements. Development of monthly customer business review and operations metrics. Closure of operational sites at customer locations and integration into a template service center.
Project Manager and Operations Manager, Confidential
Operations - Project Manager for General Motors Detroit Region: Responsible for mail services and shipping receiving at General Motors Global Headquarters at the Renaissance Center, General Motors Building, Argo Building, New Center One, Brewery Park and Hamtramck Assembly. Member of GM Detroit Project Center only vendor on the team , GM Worldwide Facilities Group Management Staff and WFG FM Business Imitative Team - Tenant Services: Development of world class common process for shipping receiving including workflows, service levels, etc. New Tenant Move Management meetings: Presentation of Mail code Process and Services, implementation of mail codes and implementation of services. GM North American Vehicle, Sales, Service and Marketing Reorganization: Relocation of 1600 customers, mail code development, closure of affected mail codes, process development for mail movement due to relocation, weekly consultation with 30 Tenant Move Representatives. Development of VSSM National Mail Process and Services: Established mail codes for 1556 field personnel located across all 50 states and developed service process. Development and implementation of GM Stockholder Relations Fulfillment Center. Development and implementation of GM Executive Mail Processing. Relocation of GM International and FACTS departments. Addition of new services in the Detroit Region.
Administrative Manager, Confidential
Operations - Administrative Manager for the GM Contract Administrator and PBMS GM National Sales Executive: Implementation of previously developed Shuttle Services for the GM Technical Center. Redevelopment, implementation and oversight of Shuttle Services due to services issues with original program design. Development of spreadsheets, databases, presentations and processes for the GM Worldwide Facilities Group Administrative Service Manager and his direct reports. Consulting the GM Contract Administrator: Mail code implementation on a national scale, GM Worldwide Real Estate national locations and service issues, mail service process improvements and areas of new business for PBMS. Member of the PBMS GMAC Contract Bid Team: Assisted in development of RFQ on GMAC business which PBMS developed for GMAC to present to all companies for bid, assisted in PBMS quote to GMAC and development of PBMS bid presentation to GMAC executives. Member of the Centralized Mail Processing Facilities: Development of concept and bid process, development of implementation time line, consulting GM Contract Administrator and consulting PBMS management team on management reorganization. Start Up of GM Memphis: Process development, floor plans, service design and schedule, hiring staff, consulting PBMS regional local management and management oversight after implementation.
Customer Service Manager, Confidential Operations - Site Manager, Special Assignment - Legal Accounts: Review of operations at various legal accounts and recommending process improvements to Account Managers and General Manager.
Customer Service Manager, Confidential
Operations - Transition Site Manager: Bodman, Longley Dahling LLP: Transition of mail, copy, courier and fax operations to PBMS.
Clerk and Clerk Supervisor Confidential
Operations: Legal Clerk in the Detroit office performing courier, court filings, fax transmission, copy and mail duties. Clerk Supervisor responsible for courier, court filings, fax transmission, copy and mail duties for Detroit, Ann Arbor, Troy and Cheboygan, MI offices.