Technical Program Manager Resume Champaign, Illinois - Hire IT People

SUMMARY:

Experienced Management professional with over 16 years of experience in people management, Software development, Client Management and execution of software projects. Specialized in project management and experienced in complete project cycle from analysis, architecture and design, through development, Testing and deployment.

CORE QUALITIES:

In depth knowledge in Telecom Billing
Expert In business process including requirement gathering, analysis, design, development, testing and implementation
Excellent communication, analytical, interpersonal and presentation Skills
Customer management
AWS Certified
Strong understanding for SDLC
AZURE Certified
Led Operational excellence model
Agile development Methodologies
Led many projects for cost optimization
Project Management
System design
Databases

TECHNICAL SKILLS:

Methodologies: Waterfall, Agile (SCRUM)

Object Oriented Design: Quality Management

Reporting: UTS, Microsoft BI

Database: Oracle, Couchbase, Time series, stored procedures, RDBMS, NoSQL

Programming: C, C++, Perl, SQL, PL/SQL, XML, Pro*C, ATMEL and PIC, Oracle 19C, AWS/Azure Cloud, Kafka, TCP/IP. Architectural design

Operating Systems: Unix, Linux, Mac,Windows

PROFESSIONAL EXPERIENCE:

Technical Program Manager

Confidential, Champaign, Illinois

Responsibilities:

Strategic Initiatives
Tickets management, Automation (OSC), ticket reduction
Digital Slowness - leading the taskforce from Confidential and partnering with USCC leaders
Digital/CIM Internal Errors reduction, collaboration with USCC partners have a common priority
Field Improvement, Voice of Customer
Managing the internal bridges for P1/P2 issues
Change Control
Change Control discussions with USCC partners, priority definition for changes
Operation overall management
Productivity Increase within the team by working with USCC partners
Problem Management and conflict resolution between Different teams onshore/offshore
Setting common goal for data reconciliation and align the USCC partners to have same visibility
Long term and short-term planning for all major / minor issues impacting customer service and invoice
Annual Operational Planning and budget management
Customer relationship
Be onsite leader who manages overall customer relationship
Link between Customer and operation teams in order to improve current relationship
Meet regularly with IS/IT FP’s for overall feedback (and vice versa) and act accordingly.

Software Development Manager

Confidential, Champaign, Illinois

Responsibilities:

Overall accountability and responsibility for implementing new web portal Confidential .com
Responsible for change management, release management, version management, and deployment management type of activities.
Ensure that SLAs are met and deliverables are provided on time with high quality and within budget; drive lessons learned and get wells.
Received “HIPO” (High Potential Future leaders) second time from Confidential only 3% of total employee gets it.

Software Development Team Lead

Confidential, Champaign, Illinois

Responsibilities:

Led system optimization and migration to newer machines and converted whole code base from HP Unix compatible to Redhat Linux compatible.
Awarded best Idea on site to refactor Thirdparty vendor library calls from multiple machines to one machine and implemented a tax calculation module using TCP/IP and vertex (3rd Party Vendor) which eventually brought down Yearly operations cost by ~1.5 million USD
Received “HIPO”(High Potential Future leaders) from Confidential only 3% of total employee gets it.

Senior Subject Matter Expert

Confidential, Champaign, Illinois

Responsibilities:

Developed Billing system for Confidential and Metro Client using ensemble system.
Was part of innovation Team during this time and led feasibility analysis, proof of concept, Development and implementation of one click billing(OCB).

Senior Subject Matter Expert

Confidential

Responsibilities:

Worked on migration and development for the Ensemble Confidential Billing project

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Technical Program Manager Resume

Champaign, IllinoiS

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