SUMMARY

• Skilled IT professional with around 15+ years’ IT experience, looking for a position in areas of Project management, Product management, Operations management and Cloud Integration
• Excellent understanding of the principles and best practices of Project/Product management in Agile and SCRUM methodologies.
• Knowledgeable in Confidential architecture and products such as EC2, Relational Database services (RDS), Aurora, Database migration service (DMS), Redshift and other cloud services.
• Managed day to day operations, monitor dashboard and incident management for critical cloud services
• Maintain KPIs such as latency, infrastructure and security vulnerabilities (CPU utilization, memory usage, disk usage) Customer satisfaction score, Critical service SLAs, Incident and problem management for key cloud services.
• Setup and led team of engineers to support critical microservices in eCommerce domain.
• Led data analysis, built dashboards using Tableau and other relevant software for building out reports for monitoring, tracking cloud services performance and operational health on weekly, monthly, quarterly and yearly basis.
• Managed and led infrastructure scaling, operational readiness, resiliency testing for peak retail events for the microservice fleets.
• Utilized Waterfall, Agile, Hybrid, Scrum, Kanban methodologies.
• Setup and managed multiple teams in the Confidential and Central America, and multiple projects at a time.
• Managed software development lifecycles (SDLC), product launches, web applications, computing platforms and business applications, Resource Management, Scheduling, User Acceptance Testing (UAT} and execution, and Change Management.
• Managed migrations like JCAPS to Oracle SOA Suite for market facing interfaces, trained team members with new features pre deployment, deployment and post deployment support.

TECHNICAL SKILLS

• Web services
• Cloud computing, Distributed systems
• Domain Expertise - eCommerce, Retail, Utilities, Insurance, Manufacturing
• Tableau, Jira, Microsoft Project, Excel, Visio, PowerPoint, HPQC, TFS, Team city
• Application Integration tools Oracle SOA 11g, Oracle Fusion Middleware, BPEL, BPM, OSB, Business Rules
• Java, Linux, Networking, Databases

PROFESSIONAL EXPERIENCE

Confidential, Herndon VA

Operations Manager

Responsibilities:

• Led team for providing technical support for Confidential customers on Confidential Relational Database services (RD, Aurora and Database migration services)
• Managing customer escalations, allocating right technical resources to ensure day to day operational and customer experience goals are successful.
• Advocating customer requirements, participating in feature launches, identifying areas of improvement for processes by collaborating with internal Engineering/Business development/Account teams across the globe.
• Regular data analysis using Tableau, Quick sight to identify patterns, improve processes and implement changes that affect
• Reviewing performance metrics, coach time bound goals for the support engineers and periodically reviewing their performance, as well as motivating them through performance coaching, mentoring and career development assistance to foster their professional growth and promote a winning culture

Confidential, Austin, TX

Support Manager

Responsibilities:

• Built team to support critical eCommerce services to establish a ‘ Confidential ’ Model approach enhancing coverage from NA location.
• Day to day operations management, Critical incident response, management and problem management by providing root cause analysis, process improvements, incident reduction for key services.
• Led programs for peak sale readiness events such as Cybermedia, Prime Day, Christmas by partnering with the Infrastructure and service availability team.
• Approx. 20 Tier1 services spanning across the eCommerce Services space supported the sale events across all Confidential sites, led effort to manage key tasks (Fleet scaling/descaling, Automation of patching, Alarms audit, VIP Partitioning/Banding issues, creating shift schedules for 36 - 48-hour coverage)
• Designed, designed internal tools to manage pulling relevant metrics, outage info, Change Management issues, Sev1 data, alarming agents into tickets to have accurate and time sensitive data for the Frontline team to handle Sev1s/Sev2s.

Confidential, Houston, TX

Application Development Manager & Operations Lead

Responsibilities:

• Managed successful implementation of projects in Oracle SOA Suite, OSB and Oracle Fusion Middleware Suite.
• Participated in Requirements gathering and Design sessions. Conducted reviews for BRD, Code, Configurations, Test Case and Test Plans.
• Provide regular updates to Business Team and all other stakeholders on Project status, Issues, Risks and Interdependencies.
• Testing Management, Coordination, Defect tracking and Prioritization for all test cycles - Integration, Functional, Performance and UAT.
• Ensure the team follows standards for change and configuration management throughout the Project lifecycle.
• Trained 30 members Team on Architecture, Design, Test Case/Results and Cutover Walkthrough of the Project.

Confidential, Houston, TX

Operations Lead

Responsibilities:

• Led the Contract Negotiation of Micro sourcing for EAI Operations 24X7 Onsite-Offshore Model for $2 Million.
• Setup a new team of 4 Onsite and 12 offshore members and set up Operational Processes and Strategies, 24X7 Schedules, SLA Sheet, Key Metrics and Monitoring Tools.
• Setup new communication protocols between Business and the project teams to ensure smooth transition.
• Maintained Known Issues Database, procedures for Incident management and track the Operational issue to closure.

Project Manager

Responsibilities:

• Managed team of 5 Onsite and 10 offshore members and successfully implemented interfaces in JCAPS, ALSB, eGate SRE and Data stage.
• Managed Testing, Defect Triages and tracking of Defects for all Testing cycles.

Confidential, Troy, MI

Project Lead/Business Analyst

Responsibilities:

• Gather Requirements and designing Interfaces.
• Coordination between Business and other teams for all Test Cycles of Project.
• Led Cutover/Deployment phases and provide Transition to sustain the team.

Confidential, Troy, MI

Developer/Team Lead

Responsibilities:

• Design, Code and test EAI Interfaces.
• Coordination between different teams for release of software.