SUMMARY:

• Certified Project Management Professional, Certified Salesforce.com Developer, Microsoft Certified Systems Engineer: Active Directory, Security, Messaging.
• Implementation and Integration of Enterprise - level Cloud based solutions specializing in defining and managing Cloud computing strategy, Cloud adoption plans.
• Specialize in managing and supporting the Implementation and Integration of Enterprise-level CRM Salesforce and MS Dynamics/ CRM 365 Cloud Platforms.
• Strong background in implementation and integration leading Cloud based solutions into new and existing Salesforce.com ecosystems including ServiceNow, inContact, InsideSales, ZenDesk. SaaS and on-premises hosted ERP tools (NetSuite, SAP ERP, Microsoft Dynamics AX/GP ERP), Business Intelligence tools (DOMO, Power BI), Quoting and CPQ tools, Project Management, Expense and Financial tools (WorkFront, Concur, QuickBooks, etc.) enabling end-to-end Cloud-based Enterprise Custom solutions that meet client specific requirements. Salesforce instances include Service Cloud, Sales Cloud, Marketing Cloud, Health Cloud as well as custom integrations with on premise legacy systems.
• Cloud MX Consulting engagements span new implementations, leading end-to-end integration with Enterprise applications, supporting large organizations, optimization projects, day-to-day administration, and advanced development and integration projects, design and develop hybrid cloud solutions to run on-premise and in the public cloud platforms (AWS, Azure, GCP, etc.).

EXPERIENCE:

Confidential, UT

Senior Program/Project Manager

Responsibilities:

• Provide PMO, Project Management and Portfolio coordination services to clients for cloud-based implementations. Primary point-of-contact for all project related activities, responsible for ensuring a successful project implementation.
• Organizational Change Management
• Develop communication, employee engagement,, sponsors engagement, mentorship, and post-implementation strategies for project portfolio.
• Develop and execute the OCM plan for each project tracking OCM activities within Project Management plans.
• Design surveys for executives and employees to take the pulse of the transformation process including User Adoption.
• Identify and develop programs and material in collaboration with technical areas across multiple delivery vehicles, including user-guides, web-based, and virtual instructor-led workshops.
• Lead Functional Requirements Workshop / Project Kick-off activities. Document Functional Requirements Specification for the project including application architectural plans, Gap Analysis, RACI matrix, Project Summaries, as well as other project artifacts.
• Coordinate activities of the project team and customer/stakeholders from project inception through successful completion.
• Devise initial project plan, monitor the execution of various activities and coordinate any changes.
• Manage and track project budget, utilization, project-related costs, IRR, ROI, CapEx and OpEx models.
• Manage and track resource scheduling, and project time utilization.
• Manage changes to project scope, through a formal change management policy.
• Track progress and report status internally and to clients throughout the project life cycles.
• Identify, analyze, and respond, mitigate to project risks, as they occur.
• Lead quality acceptance activities for each of the project milestones including defect triage, test cases, QA checklists.
• Excellent proficiency with all MS Office and Microsoft 365 tools - Excel, Word, PowerPoint, Visio, MS Project, MS Teams, MS Planner, MS Forms, SharePoint, as well as virtual tools WebEx, Zoom and Google Meet.

Salesforce Project Manager

Confidential

Responsibilities:

• Lead the design, planning, implementation and integration of Salesforce solutions using standard configuration, custom development, AppExchange packages, and integration tools.
• Develop Change Strategy to provide communication,, and employee engagement, provide post-implementation support to address issues, reinforce user adoption and promote sustainability.
• Assisted client’s familiarity of Salesforce Contracts including license types, use cases, documented business use case requirements for multiple Salesforce Orgs using standard and customized templates.
• Designed, setup and maintained Salesforce standard objects, custom objects and junction objects, record type creation and assignment, field creation, data loading, data analysis, while also structuring and setup of user roles, security, permissions, profiles and workflow rules.
• Deployed the complete application in incremental change sets via production and sandbox environments.
• Developed custom reports, dashboards, and processes to continuously monitor data quality and integrity.
• Managed the database for the team's regions and performed basic administration, de-duping and cleanup procedures
• Experience with Salesforce Mobile App to deploy Salesforce to Android and iOS platforms.

Confidential, Murray, UT

Senior Technical Program Manager

Responsibilities:

• Managed all aspects of the Agile Development Process for 11 Agile Teams.
• Created and maintained the master project plans, directing and monitoring multiple development teams including offshore and onshore developers.
• Developed quality assurance metrics across the stakeholder base measuring client satisfaction. Managed Project Scope and Requirements through Change Management process.
• Owned relationship and partnered directly with Senior Management, Product Management, and key Stakeholders communicate change management, synthesizing disparate and competing requirements.
• Defined project team resources need and assigned resource allocation for all projects.
• Developed and managed project portfolio. Drove Sprint, Sprint Retrospectives, implementing process improvement.
• Budget forecasting, cost tracking, risk identification and mitigation.
• Applied PMI principles and practices utilizing Waterfall/Agile/Hybrid and proprietary methodologies.
• Designed project management standards, metrics, and artifacts for the following areas: project strategy and execution, change management strategy and execution, tracking and controlling project activities, and deliverables quality standards.
• Mentored junior resources in software project management best practices; lead the on-going evaluation, auditing, design, and adoption of improved project management processes, tools, templates and real-time status reporting.
• Facilitated end of project quality reviews and post-mortems leading to process and methodology improvements.
• Designed and implemented quality control reviews, project scorecards and customer surveys for measuring product implementation success factors.

Confidential, Draper, UT

ScrumMaster/Senior Technical Project Manager

Responsibilities:

• Successfully guided the planning, tracking and day-to-day activities 6 development teams in the delivery and support for project portfolio of e-commerce and enterprise content websites, web-enabled tools, application software and vendor-based API projects
• Led all Customer facing product development as well as IT infrastructure deployment for this multimillion-dollar web content retailer.
• Designed project management standards, metrics, and artifacts for the following areas: project strategy and execution, change management strategy planning and execution, tracking and controlling project activities, and deliverables quality standards.
• Successfully migrated all development projects from Waterfall to Agile/Scrum methodology.
• Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings
• Taught the team to create clear and concise epics/stories and evangelized the benefits of Scrum to ensure its smooth adoption
• Instructed and modeled core Agile principles of collaboration, prioritization, team accountability and visibility; ensured consistent application of scrum methodologies across the enterprise
• Partnered with the software engineering director to identify cross-team dependencies and manage inter-team tasks
• Lead team with making appropriate commitments through story selection, sizing and task definition and participated proactively in developing and maintaining team standards, tools and best practices.

Confidential, Sandy, UT

ScrumMaster/Lead Application Program Manager

Responsibilities:

• Managed an international portfolio of four projects. The program, supported with a change management strategy, was completed as planned.
• Led the Agile/Scrum adoption, planning and execution for all product development. Implemented Scrum tools and methodologies including Backlog Grooming, Sprint Planning, Retrospectives, Daily Stand-ups, Cross-functional team communication, along with project organization oversight for deliverable and dependency management, scheduling, budgeting and cost control, risk identification and mitigation.