SUMMARY

• Dynamic servant leader with 18 years of progressive experience specializing in process improvement, analysis, and automation.
• Passionate coach focused on helping others improve their skills and achieve breakthrough moments so they can thrive in their work.
• Cross - functional collaborator that can easily synthesize ideas, challenges, and requirements and translate them into a common language for all.

TECHNICAL SKILLS

Methodology: Agile; Scrum; SAFe; Kanban; Lean Six Sigma; Waterfall; Kaizen

Project Management: JIRA; Confluence; Azure DevOps; MS Project; MS Planner; Office 365; Visio

Technology: SQL; JSON; VBA/Macros; Basic HTML; Basic XML; Power Platform Power Query/M, Power Automate - RPA/AI, PowerApps, Power BI; Tableau; Excel (Expert Level); SharePoint Site Administration; Microsoft Dynamics AX

Interpersonal: Coaching; Mentoring; Training; Facilitation; Conflict Resolution; Ideation; Problem Solving; LinkedIn Learning Administration

Collaboration: Teams; Zoom; GoToMeeting; GoToWebinar; Whiteboard; Mural; Miro; Google Workspace; Stream; Yammer, Dropbox; Slack; Cisco; Adobe Connect

PROFESSIONAL EXPERIENCE

Confidential, Frederick, MD

Senior Manager

Responsibilities:

• Developed and implemented 31 low-code / RPA (robotic process automation) solutions that digitized and automated manual processes averaging a 90% reduction in touch time.
• Partnered with the IT team at multiple stages of the SDLC (software development life cycle) to deploy numerous enhancements to ERP (Dynamics AX) totaling a savings of 13 FTE (full time equivalents).
• Served as Scrum Master and Product Owner on projects with company-wide impact, including:
• Teacher conversion from contractors to employees
• Partnered with Executive, Operational, Field, HR, and IT teams across the enterprise to identify key features, user stories, and changes needed to implement the new business structure.
• Retained and hired 2,000 teachers working as independent contractors to become permanent employees (1099 to W-2).
• Goal: 50% conversion, Actual: 60% conversion
• Website locator and local pages re-platforming to RioSEO SaaS
• Worked with 3rd party vendor to define and groom project backlog priorities and schedule.
• Liaison between internal customers and 3rd party vendor.
• Established master data management (MDM) rules for location and employee information to drive SEO and site hits.
• Own and drive backlog grooming and management, prioritize user stores, create acceptance criteria, and drive testing and delivery for Business Process team initiatives.
• Organized and facilitated sprint ceremonies (planning, standups, reviews/demos, retrospectives) for department, IT project teams, business teams, and strategic initiative teams.
• Catalyzed implementation of scrum practices across combined IT and business strategic initiative teams.
• Led a cross-functional group of executive leaders to standardize process documentation, document current business processes, and identify opportunities for improvement.
• Curated LinkedIn Learning Courses and custom learning paths to educate and coach business partners about Agile and Scrum practices.
• Coached and developed a team of 4 Supervisors, 3 Leads, 27 Associates, and 24 Seasonal Associates.
• Oversaw the department planning, training, and evaluation processes.
• Provided supporting documentation and explanation for external auditing bodies.
• Implemented Agile and Scrum principles as a part of the everyday operations of the department. This increased the department’s engagement score from 63% to 87% -- one of the highest in the company.
• Created auditing tools and reports to support enhancements and changes in business practices. This included regular and ad hoc exception based reporting utilizing SQL.
• Implemented new methodologies for auditing that set new benchmarks for team productivity.
• Served as a subject matter expert (SME) for: Operations, POS/ERP (Microsoft Dynamics AX) system integrations, rental system processes, sales order break fix, ERP exception handling, and system breakage.
• Digitized Chain of Custody for Paperwork Receiving: (Immediate efficiency gain = 2.5 FTE + scalability)
• Created a data management system to track chain of custody from receiving to archiving for daily store paperwork received at the contact center.
• Utilized SQL, VBA, Power Query, advanced formulas, barcoding and RF scanners.
• Connected multiple Excel files to create a suite of applications:
• Receiving, Work In Progress, and Archive Tracker

Confidential, West Virginia, Pennsylvania

Scrum Master

Responsibilities:

• Routed and scheduled 14 territory representatives across 5 states to ensure weekly store call coverage was met for 100+ clients in 93 Walmart store locations.
• Analyzed business needs and adjusted call times to meet client needs while staying within project budget.
• Scheduled, developed, and conducted weekly training conference calls utilizing Lync/Skype for Business.
• Completed, submitted, and approved expense reports, mileage reports, and payroll for field operations.
• Recruited, interviewed, hired, trained, and retained Retail Sales Merchandisers (RSM) for the Walmart Syndicated Team across the Baltimore/DC Area.
• Built rapport and business relationships with higher-level Store Management in order to gain increased execution on in-store initiatives.
• Worked independently from home office and in the field with direct reports and leaders from various CPG (consumer packaged goods) clients.