SUMMARY

• Driven and versatile IT expert with 7+ years looking to utilize my current education and skills, experience, and knowledge while learning and growing.
• In my experience in IT project management, data analysis, and system administration.
• I has exceptional technology skills combined with a proven ability to drive system performance, execute contract negotiations, forge strategic partnerships, and successfully implement and oversee complex projects.
• A diligent leader with excellent communication and leadership skills combined with teh unique ability to build efficient teams and proficiently translate business needs into technology requirements dat support organizational objectives.

CORE COMPETENCE

• System Administration
• Project Coordinator
• Risk Mitigations & Metrics Tracking
• Application Integrations
• Disaster Recovery
• Quality Management
• Technological Solutions
• New Media Literacy
• Data Entry and Auditing
• Customer Relationship Management
• Leadership & Teambuilding
• Change Management

TECHNICAL SKILLS

• VPN/VMware
• Windows Server (all versions)
• Microsoft Outlook
• SharePoint
• Microsoft Office Suite
• Exchange Server
• Ability to work on Virtual and Physical server both
• Active Directory
• Google G Suite
• Google Cloud
• Service Now (SNOW)
• WAN
• LAN
• TCP/IP
• Mitel/ShoreTel
• Smart Deploy
• Familiar with HPe Integrity Server
• Go2Assist

PROFESSIONAL EXPERIENCE

Confidential, COLUMBUS, OH

IT Project Manager

Responsibilities:

• Perform detailed analysis of security - related events, retrieve facts, and create action plans to strengthen teh system further.
• Chair teh implementation of an information technology security system, consequently increasing security by 75%.
• Orchestrate teh implementation of a system audit plan, thereby decreasing downtime by at least 80%.
• Tracked and monitored ticketing system for workflow.
• Spearhead large IT projects, ensuring all projects are delivered within time, scope, and budgetary constraints.
• Increased employee satisfaction by providing them with stable systems to work on while managing productive relationships with third parties/vendors.
• Implemented team-wide use of One Note and One Drive for Business and Trello to slash project-time delivery.

Confidential, Dublin, OH

IT Assistant Administrator

Responsibilities:

• Singlehandedly troubleshot a variety of End User issues for local and external websites dat significantly improved systems efficiency.
• Used (ITSM) ServiceNow in daily task tracking, managing projects, and escalations. As well as managing tech department workflow and inventory.
• Administrate VMware 5.5 ESXi Support both server and client-side. Provision new VMs using vSphere Web client and View Administrator. Using Open Console and RDP to support and troubleshoot VM issues for users
• Improved cybersecurity prevented product obsolescence and enhanced capability by executing systems upgrades including Windows 10 PC Upgrade, PC Imaging, domain join, Bit locker encryption, User data migration (Win7 to Win10), and first-time machine user login with profile setup and configuration.
• Troubleshoot Windows Server deployment issues.
• Google cloud platform support controlled access to software for security alerts, created user groups for clint admin credentials
• Created and maintained documentation to help with Support Technician training and End User process.
• Strategically increased efficiency in Service Desk workflow and mentored other technicians to complete tasks within SLA requirements.
• Provided support for remote offices via travel and remote access using Go2Assist and other Remote Access technologies.

Confidential, Dublin, OH

Technical Support Help Desk II

Responsibilities:

• Achieved a 100% success rate in recognizing, identifying, isolating, and resolving problems with information systems products and services.
• Used (ITSM) ServiceNow in daily task tracking and managing tech department workflow.
• Administrate VMware environment with 500+ VM workstations using vSphere to remotely control workstations, add and remove resources from teh VM and perform maintenance
• Provided tier one and tier two-level support and escalation of difficult or troublesome issues and assisted corporate customers in resolving teh technical problems effectively.
• Succeeded in decreasing average daily help desk tickets by 40% through effective management and prioritization of service desk tickets and workload.
• Ensured software quality assurance while performing remote and on-site administration of hardware and software by testing and evaluating teh performance of teh software.
• Guided and advised teh technical team on proper documentation, procedures, and practices and provided users with one-on-one and phone support and training when necessary.

Confidential

Data Quality Analyst

Responsibilities:

• Successfully identified, escalated, and provided resolution of identified issues to support customers, partners, and state requirements pertaining to a carrier, client, and Medicare compliance.
• Demonstrated strengths in critical thinking and decision-making through teh accuracy of data with specific tasks of identifying patterns.
• Collaborated effectively with staff members to create innovative solutions dat improved overall operations and client satisfaction.
• Optimized teh team's metrics through consistent production and quality performances.