Desktop Engineering/Technical Support positio i a organizatio that will benefit from my initiative, capabilities, and technical contributions. I am especially interested i a positio with the potential for advancement and increased decision-making.
Microsoft Office Suite Active Directory
Windows Server 2003 RSA Secure ID
Microsoft Exchange LA WA Support
Citrix Metaframe Safeboot Recovery
Nortel VP Client Safeboot Security
Remedy Symantec Ghost
Su MicroSystems Virtual Box Oracle 10G Client
CA Unicenter Lotus Sametime
Blackberry Support SAS Enterprise Guide
Team Lead/Tier II Support
Lead advisor for the Helpdesk o escalated issues as well as training request
Responsible for managing LAN/WA installatio and arrangement for Network PCs performing connectivity, system setup, daily backup, network virus inoculation, hardware and software trouble shooting Etc
Troubleshooting and providing technical instructio o provided hardware and software
Performs remote and on-call support for immediate customer needs
RSA Administrator for Secure ID/VPN
Creatio of documentatio for procedures with Technical Operations Support.
Ability to assume small projects above and beyond technical phone support.
Extensive knowledge working with desktops, network devices, printers, scanners and servers.
Maintaining technical knowledge to keep up with rapid changes i technology.
Take over daily duties of Help Desk Manager during absence
Technical Support Specialist I
Provided first-level telephone support for hardware and software installatio issues for 300 users.
Provide technical instructio o provided hardware and software.
Document Fixes and FAQ's for Knowledge Management System
Created and reset accounts i Active Directory
Ability to interpret a extensive variety of technical instructions and deal with several abstract and concrete variables
IT Helpdesk Technician
Setup faculty PC's for usage and monitor computer failure
Troubleshoot and resolve hardware and software issues for users of all level phone/and desk side support .
Helped establish a inventory database to track computer equipment
Played a key role i ensuring a proficient workforce and significantly reducing system downtime.
Troubleshoot and configure hardware and software
Set daily appointments with students to provide them with internet and virus protection