SUMMARY

• 15+ years of seasoned professional with broad experience in strategy & operations, resource management, talent acquisition, sales, human resources and project management functions within professional services, consulting, customer success and shared/managed services organizations.
• Over 11 years of expertise in Resource Management, Capacity Planning, Vendor Management, Budgeting, Forecasting, Staffing, promoting both employee satisfaction and revenue by ensuring maximum deployment of the company’s employees into successful engagements.
• Worked with all levels of the organization to manage the staffing of internal/external resource requests. Identified and matched employees/external candidates to work resource requests, meet company’s commitment to deliver quality services to clients and provide professional development opportunities for employees while maintaining utilization goals.
• Balanced project resource requests and optimized available staff and on - the-job employee development. Identified and defined opportunities for improvement, making recommendations, and implementing new/modified processes.
• Met company’s commitment to provide professional and quality IT services while maintaining industry standard utilization goals and intense project schedules. Tightly monitor project pipeline, resource capacity and utilization providing input into resource plans and schedules.
• Exceptional planning and analytical skills with the ability to work in cross-cultural and multi-ethnic environments.
• Excellent interpersonal skills and the ability to identify and match people’s skills; ability to balance a variety of time-sensitive tasks in a hectic, deadline-driven environment.
• RMCP® (Resource Management Certified Professional)

TECHNICAL SKILLS

• Oracle Fusion PPM
• Clarizen
• Salesforce
• PSA Tools
• Tableau
• Domo
• Planview Enterprise PPM
• ServiceNow
• Clarity PPM
• PDWare
• Quick Arrow (PSA)
• Confluence
• JIRA
• QuickBase Applications
• Procure Staff
• SAP Portal
• Microsoft Office Suite
• Excel
• Word
• Powerpoint

PROFESSIONAL EXPERIENCE

Confidential, San Ramon CA

Professional Services Senior Resource Manager

Responsibilities:

• Responsible for managing the assignment of Data Scientists, Data Engineers, Project Managers and related resources to project and product efforts maximizing employee utilization. Proactively manage Data Science resource assignments for global team within Customer Success Services Organization to maximize utilization while aligning resource skills to project staffing requirements and timeline.
• Understand project pipeline needs, forecast potential skill shortages and recommend strategies to fulfill including use of subcontractors and additional hiring. Proactively research and resolve potential project staffing conflicts without compromising project delivery quality.
• Understand the Confidential Implementation Methodology, upcoming project needs, the skills of current team members and maximize utilization to align with opportunity and product timelines. Develop and implement continuous process improvements as a member of the global Data Science Shared Services team.
• Maintain and enhance operational and key performance indicator (KPI) reporting focused on optimal resource productivity and achievement of financial objectives.
• Monitoring and either taking direct action or escalating in cases involving the optimal and effective usage of the entire cadre of resources, specific roles, and/or sets of capabilities.
• Reporting instances of underuse/overuse — and/or variations from agreed-on plans — of resources to leadership, together with recommendations for specific actions or remedies.
• Collecting individual job performance data at the end of initiative assignments from colleagues, business partners and others, for use as input during resource planning reviews.
• Maintaining or contributing to future-oriented workforce management activities to forecast growing (or shrinking) resource staff numbers, the need for new and changed capabilities and skill sets, and/or the decline in use of current capabilities and skills.
• Develop and maintain — often in cooperation with human resources — a "set" of software services roles, role descriptions, responsibility matrices, capability models, required skills and abilities mapped to projects' and programs' life cycles, organizational support activities, methods and practices, and approaches to software provisioning and business-as-usual sustainment.
• Develop and maintain — often in sophisticated software program and portfolio management (PPM) or resource management tools — a framework to track (over time) individual assignments/role assignments to specific projects, programs and other structured work activities.
• Define and use a resource request and assignment process that receives, analyzes and offers available staff members (together with data about their individual capabilities and recent project performance history) for selection by requesting that project and program (and sometimes line) managers staff organizational initiatives and activities with software services staff members and contractors.
• Maintain and make visible various timely and accurate analyses of the current and projected states of assignment, consumption and availability of all software services staff members with the abilities and skills appropriate for work on projects and programs.
• Provide management and leadership with agreed-on software services resource reports and advisories that are timely and accurate to support governance activities around the selection, prioritization, strategic and organizational planning, and execution oversight of initiatives.
• Define needed inputs, input sources, "ownership, "time frames, and actual data content required to maintain and report" actual time worked data" compared with "planned time worked" data. Identify and track variances and trends, and apply leadership-defined criteria for escalation and action required when confronted with poorly maintained conformance to agreed-on numbers, roles and use of skills for assigned IT resources.

Confidential, El Dorado Hills CA

Resource/ Capacity Manager

Responsibilities:

• Worked as Resource Manager for IT Shared Services and Business including Markets, Finance, HR, Legal and Public Affairs organizations.
• Track how resources are being utilized to ensure they are allocated to the highest priority work. Plan and allocate resources, so projects are delivered on time and on budget.
• Gather information needed to ensure the right resources are available at the right time to deliver critical strategic and business objectives.
• Maintain key information in the enterprise solution for tracking resource utilization to enable improved/simplifies project chargeback process.
• Support IT demand and capacity management capabilities. Provide accurate project health transparency and reporting.
• Oversees development and maintenance of the Resource Allocation Model to load balance the work and resource plan, and ensure that the model appropriately reflects future state by incorporating all appropriate variables, constraints and business rules.
• Validates work demand data from program owners and other stakeholders and evaluates the corresponding resource need and associated costs.
• Responsible for reporting, benchmarking, and data analytics support for work and resource planning related initiatives.
• Supports the Business Management and Leadership defining the IT operations strategy, including recruiting and utilization targets, forecasts, budgeting and driving resource related metrics; collaborates with the Talent Acquisition team to execute recruiting strategy.
• Communicates recommendation to stakeholder groups based on output of the Resource Allocation model and deliverables of other analytics projects.
• Manages the monthly cadence of 90-day work planning and work adherence reporting (as part of IT Professional Services and Business). Leads and designs any necessary bug fixes and enhancements requests to existing tools.
• Oversees generation and monthly update of system-wide work plan for the current year, monitors performance by work type and resource groups, and creates insightful scenario analyses to provide recommendations to resolve any emergent resourcing issues.

Confidential, San Francisco CA

Resource Planning Manager

Responsibilities:

• Maintain a forecast by project of current and planned IT resources for a given area of responsibility.
• Update demand forecast based on latest needs from project leaders and shifts in project priorities. Review with departmental needs and identify any risks or opportunities.
• Working with the Portfolio team, identify specific resources needed for upcoming projects (next 2-3 months) and identify any additional needs.Identifyresourceneeds and over-allocation; proactively work with Portfolio leader and appropriateResource Owners to resolve issues; providing solutions and escalating issues appropriately.
• Drive/Track keyResourcePlanning Metrics and work with teams to improve. (eg. Time to fill, bill rates, leverage global sourcing model).
• Work with project leads to improveresourceplanning and forecasting.
• Meet on regular basis (weekly/biweekly) with departmentalresourcemanagers to maintain updates/changes etc.
• Improve portfolio estimatingresourceT-Shirt size models within domains to increase accuracy (This is how IT refers to the sizing of the projects/ how many resources are needed - i.e.: small, med, large)
• Work with ITresourceplanning group to keep alignment on process.
• Manageresourcescheduling conflicts; e.g. if aresourceis available sooner or later than expected, identify issue and work for resolution.
• Help drive understanding of organizational needs for IT resources. Understand who our resources are, what their skill sets are and where/how they need to slot development and training opportunities.
• External Vendor/Contracting agency management contact; engaging with VMPO regarding potential and existingresourceneeds.
• Work with VMS to communicate open requisition priority and unblock any issues. Identify opportunities to improve process, add vendors, and discuss time to fill.
• Work to develop and maintain methodologies for project andresourcereviews during projects or when they complete.
• Compile feedback onresourceperformance on a project and store for future reference.

Confidential, Sacramento CA

Professional Services Resource Manager

Responsibilities:

• Primarily responsible for managing resource allocations with a focus on balancing organization need and long-term resource opportunity across delivery teams supporting project/program management, design & development as well as testing.
• In partnership with Delivery management develops and manages the resource plans in alignment with the overall strategic resource plan and organization-skill Confidential analysis for these areas.
• Partner with delivery leadership and Finance to assess and define resource needs based on forecasted demand, current supply, and available funding. Develops quarterly cost center resource forecast - OSV, FTE, Cons in partnership with Finance.
• Creates local plans and develops tools to assist delivery leadership with forecasting and staffing plans.
• Work with delivery leadership to ensure that all resources assigned are fully allocated from a work load perspective. Makes recommendations for corrective action as needed.
• Assists delivery management on assessing demand and assigning resources who have the necessary skills to be effective contributors to a specific work assignment to address demand.
• Identifies staffing options, develops staffing pipeline, monitors staffing targets and recommends corrective actions to resolve resource contention issues.
• Responsible for ensuring that resource utilization is optimized across the organizations that are supported.
• Ensures that all resources are assigned and appropriately utilized in the AIS Delivery organizations to meet project and production support demand, and achieve utilization targets.
• Partners with peer RMs and IT Leadership to identify and deliver resource capabilities required to meet IT demands.
• Manages all the administrative tasks associated with resource management (e.g., Plan View timesheets, training tracking for non-employees, etc.).
• Supports or may lead projects to develop communications and processes to effectively administer resource management processes and policies.
• Provides input to Delivery Management and Professional Development Managers on resource skill capabilities to support skill development, career advancement, and performance management.
• Executes on skills development strategies by way of work assignments for assigned resource pools to meet or exceed business objectives while encouraging employee growth and retention.
• Ensures the selection and deployment of the optimal staffing mix based on governance plans inclusive of long-term strategic staffing targets, affordability/budget, and business opportunities.
• Executes on strategies and tactics to develop resource capacity plans to achieve short-term business objectives.
• Participates and/or may lead projects to develop new or re-engineered processes and programs that impact employees across teams. Negotiates with and influences upper level management/executives and peers over proposed process implementation challenges.
• Ensures that utilization metrics and their underlying components are actively managed across the resource pool.

Confidential, San Francisco CA

Resource Manager

Responsibilities:

• Acting as Sr. Resource Manager, handling technology services responsible for the entire allocation of manpower resources to multiple projects, and business units and serves as SPOC to business owners.
• Responsible for all elements of application development, implementation and support, including development of strategic application roadmaps, oversight of programs and projects impacting Enterprise Resource Planning (ERP), leadership of business process improvement initiatives and development of a scalable application and technology infrastructure to support short-term and long-term growth initiatives.
• Developing, and publishing daily, weekly, monthly reports for the enterprise wide resource allocation, resource-requirements mapping, resource utilization percentage report and bench report to the management.
• Managing the pool of resources in various functional/technical domains like Enterprise Architects, Solution Architects, Business Analysts, Technical Project Managers, Program Managers, Oracle ERP, JD Edwards, PeopleSoft, SAP, Information Management, and Software Specialists.
• Interfaced with on-site Project Manager, for resolving project issues, and handled meetings with project team members for discussing on-going issues, and project details, keeping the upper-level management informed of any major changes or concerns.
• Coordinated with the business owners across different practice units and business verticals to integrate and implement enterprise wide resource allocation strategies.
• Extensive experience in Workforce Strategy Planning and Development, Resource supply and Capacity planning.
• Resource Planning - Planning the annual recruitment plan after detailed discussions with Practice Heads, Delivery Managers and Sales Managers.
• Requirement Analysis - Liaising with Delivery Heads for quarterly resource deployment plans. Meetings and interacting with Business Development Managers for annual resource requirements & skill development through trainings. Identification of resources against existing requirements basis fitment analysis.
• Process Designing & Process Compliance - Responsible for designing processes and guidelines for Resource Management Function in the organization. Leading the Resource Management Group for process compliance. Responsible for making changes in the processes & publishing to all the stakeholders. Educating team on changes and their impact on business and department functioning.
• Employee Mobility - Building and monitoring visa ready resources inventory basis requirement forecast of onsite requirements. Identifying resources eligible for visa application and supervising visa cell for timely visa stamping.
• Employee Counseling - Handling employee grievances, helping them with solutions.
• Severance - Handling employee separation, taking exit interviews. Planning for appropriate replacements and handover on the project without affecting the business needs.
• Database Management - Monitoring regular update of resources as well as requirement databases. This includes ensuring that all project allocation updates are made in the system. Accuracy and real time update of the database are the key goals of this activity.
• Competency Database - Managing Resource skill-mapping. Building and maintenance of competency database. Identifying & recommend relevant technical & soft skills training needs for the resources.

Confidential, Folsom CA

Sr. Technical Recruiter

Responsibilities:

• Responsible for full life cycle recruiting including candidate discovery, screening, assessment, interview scheduling, follow up, salary negotiation and on boarding.
• Forge solid relationships with key client groups to build an effective working alliance.
• Partner with line managers to clearly define their hiring needs and identify recruiting strategies.
• Coordinated with the resources in various functional domains and technical domains like Enterprise Architects, Business Analysts, SAP, Oracle, Information Management, Testers, Java/J2EE, .NET, Web programming etc for the Custom Software Development division to determine their human resources.
• Work closely with business development team to better understand client job requirements and conduct a more focused candidate search.
• Utilize multiple techniques to identify quality candidates such as advertising, internet mining, referrals, and cold calling.
• Completed reference checks, employment verifications, background checks and coordinated drug screening.
• Forged strong candidate relationships to insure long term partnership.
• Partnered with client companies to gather detailed job requirements for a more focused search process.
• Presented, negotiated, and closed all offers.
• Responsible for negotiating all fee agreements for both full-time and temporary consulting engagements.
• Consistently expanded client base through cold calling, internet research, and aggressive candidate marketing.
• Managed and trained junior level staff members.