SUMMARY

• Facilitated delivery of a US$30M Oracle Enterprise Business Suite (EBS) implementation project for Amway, coordinating global, multi - phased and/or concurrently running sub-projects and diverse teams.
• Transformed a software development team building technology for Toyota's global business projects, from a waterfall model into a high-performance unit by reorganizing members into an Agile Scrum team.
• Adept at project management and agile scrum, holds the Project Management Professional (PMP) and Certified Scrum Master (CSM) certificates.

TECHNICAL SKILLS

• Project Charter/Scope Statement
• Risk Management
• Change Management
• Work Breakdown Structure
• Critical/Analytical Thinking
• Training/Training Development
• Planning/Coordination
• Stakeholder/Vendor Management
• SDLC, Waterfall
• Schedule/Time Management
• Communication & Presentations
• Technology, Applications, Tableau
• Cost/Budget Management
• Monitoring/Reporting/Reports
• MS Office, Project, PowerPoint
• Resource Management
• Relationship Building/Negotiation
• SQL, VBA, Macros, JIRA, Remedy
• Project Execution/Management
• Conflict Resolution
• Oracle, SAP, Salesforce, Planview
• Quality Management
• Leadership
• SharePoint, Clarity, ServiceNow

PROFESSIONAL EXPERIENCE

Confidential, Vaughan, Ontario

Contractor

Responsibilities:

• Delivered on project goals by analyzing requirements, developing, communicating and executing TEMPeffective project plans, and managing work scheduling, efficiently organizing activities to ensure on-time completion of daily replenishment projects
• Managed team resources in executing daily replenishment projects, for prompt and efficient order processing, carefully planning work activities and identifying and implementing over 3 business best practices, increasing productivity up to 50%
• Identified and addressed risks impacting operating budgets, TEMPeffectively problem-solving and implementing upward of 3 risk mitigation and damage prevention strategies to achieve successful project completion on time and within budget
• Championed improved team communication, documentation and reporting of work status and related information to all team members, fostering an organized team and increasing resource productivity
• Managed customer expectations with regards to product availability, theirby positively impacting customer satisfaction and sales at store and call center levels
• Analyzed and resolved challenges faced by customers, leveraging technical and business knowledge of products and services, theirby contributing to firm growth and profitability

Confidential, Michigan

IT Project Specialist - Senior/Release Coordinator

Responsibilities:

• Developed and concurrently executed detailed project plans and schedules in a multi-phased Oracle product release involving multiple countries
• Coordinated multiple, multi-function, globally-dispersed and culturally-diverse teams using adequate communication and reporting strategies to manage information and work activities, resulting in on-time and within-budget deliverables
• Managed project risks, tracking and developing adequate risk responses by collaboratively problem-solving, leading teams and subject matter experts in meetings for critical analysis of issues, for TEMPeffective and efficient solution implementation and minimal stakeholder impact
• Improved project processes, assessing project and feedback to meet client and project requirements; documented new processes and procedures, and trained project teams on new processes, IT applications and technology

Confidential, Michigan

Assistant Project Lead, contract

Responsibilities:

• Managed several concurrently running projects, planning and executing all project phases, developing and managing schedules, and monitoring and addressing risks with analytical problem-solving, resulting in project goals achieved on time and within scope and budget
• Managed resources, multiple cross-functional teams, clients, stakeholders and vendors across broad technical disciplines with meetings and appropriate information documented, reported and communicated, leading teams to meet business-critical vehicle production deadlines
• Transformed a 7-member development team from a waterfall structure into a high-performing Agile Scrum team resulting in significant improvement in team performance and product quality
• Served as Scrum Master mentoring the development team and product owner on Agile Scrum best practices resulting in deliverables better aligned with customer requirements and expectations, and delivered on-time
• Provided guidance on Project Management Body of Knowledge (PMBOK) best practices and successful implementation of Agile Scrum framework, leading to more efficiency and TEMPeffectiveness in managing projects and work activities within the organization

Confidential

Program Manager

Responsibilities:

• Led all aspects of ecommerce expansion encompassing setup of global supply and distribution channels with business partners and other third-party businesses including Amazon, eBay, and Shipwire, resulting in growth into US, Europe and Asia
• Planned and executed shipping and receiving of products from Asia for on-time delivery to company's globally distributed warehouses while minimizing freight, inventory and other costs
• Developed and executed marketing and communication strategies, including developing and working with marketing budget estimates, thus successfully completing several targeted product exhibitions, marketing campaigns, and trade shows across the United States
• Assessed performance, identified areas of improvement, and developed and implemented solutions including enhancement of marketing communication and revamp of company website, leading to increased internet traffic and sales

Confidential

Standardization Consultant

Responsibilities:

• Conducted business analysis to understand existing processes and worked as an interface between users and the technical teams to accurately capture business requirements
• Collaborated with internal departments, technical team of software vendor, and other consultants, to engineer mapping, optimization and automation of processes
• Developed visual basic application (VBA) scripts and macros automating several manual tooling tasks, testing and refactoring code to improve quality, usability and efficiency
• Authored high-quality knowledge library documents and education material describing new processes and templates for tooling activities, guaranteeing knowledge and information availability for all process and system users
• Trained over 50 diverse and globally-dispersed employees, including management, on TEMPeffective use of the standardized processes and templates

Confidential

Business Process Champion

Responsibilities:

• Assessed company operations in face of real threats of losing business generated by corporate clients in the finance and banking sectors
• Identified lack of efficient handshakes between firm’s Project Management Office (PMO), Internal Procurement, other departments and business partners
• Redesigned firm’s business processes and coached teams on project management best practices, theirby enhancing project delivery within the organization
• Documented and coached team members on new business processes for ease of implementation and adoption by the organization and its impacted areas