SUMMARY:

• A highly accomplished professional with 14 years of rich and extensive in the IT industry, with expertise in end to end IT Project & Program Management (Onshore and offshore), Client relationship management, Contract management, Stakeholder Management, Release Management.
• Strong client expectation management and client negotiation skills, managing multiple vendors, leading cost - effective solution for new opportunities, financial management and detailed status reporting to client and Confidential stakeholders
• Confidential Certified Project Manager with end to end project management experience starting from SOW creation, Planning, Requirement, Design, Development, Implementation to project closure and revenue realization using Microsoft Project, Jira, Trello and Confidential ClearQuest
• Consistent Record of Delivering Results: Built a track record of successful rollout, management, and turnaround of fortunes through strategic planning
• Mission Critical Results: Gifted with vision, determination and skills needed for high-level revenue building strategies and tactics; formulating corporate key performance indicators (KPI) design for attaining the strategic goals defined
• Respect and leverage Human capital: Motivated, mentored and led talented professionals; expertise in building and motivating large cohesive teams that well exceed corporate expectations.
• CSM certified ScrumMaster® with extensive experience in facilitating Mobile (iOS (iPhone and iPad), android) and custom development projects as Scrum Master
• Extensive experience in Estimation, Proposal and Work Order creation
• Excellent financial management (forecast, actuals, accruals, invoicing) and reporting to client directors and partners
• Extensive experience in 3rd party vendor management and Vendor evaluation
• Proven expertise in bringing derailed (RED) projects/programs onto track (GREEN)
• Strong Industry Knowledge in areas of Life Sciences & Healthcare, Telecom, Banking & Financial Services and Manufacturing
• Expertise in Siebel CRM Consulting, Oracle Pl-SQL Development and Mobile (iOS and android) Testing; handled multiple roles such as Project and Program Manager, Business Area Manager, Scrum Master, Business Analyst, Technical Delivery Lead, Team Lead, Module Lead, Business Analyst, Senior Developer and Developer
• Presently working in Confidential, located in Greater Chicago; open for relocation.

SKILL:

Microsoft Project Jira Trello SDLC Documentation Siebel CRM Oracle PL-SQL M-files

EXPERIENCE:

Technical Program Manager, Scrum Master

Confidential, Chicago

Responsibilities:

• Work across technology development and IT for Application support, Maintenance, and large and complex Enhancement projects.
• Lead transition of solutions to outsource partner and into live service, where applicable.
• Provide technical leadership and innovation across all aspects of technology development.
• Translate the requirement into the logical scenarios and business processes of Confidential Life Science Express Solution, including the best practices for the industry.
• Responsible for the quality and technical approach taken by teams, ensuring it aligns with Company and IT Strategy - and projects are delivered based on the business value framework (value, flow, quality).
• Drive Agile methodologies to maintain a strong focus on delivery priorities, holding others to account for delivery, and swiftly responding to changing requirements. Lead and develop high performing teams, supporting Agile working practices, and a digital delivery culture.
• Connect with business users to perform requirement analysis to prepare effort estimation, scope and project schedule and prepare SOW and obtain sign off from the stakeholders.

Project & Program Manager, Release Manager, Scrum Master

Confidential, Chicago

Responsibilities:

• Successfully performed end to end project/program management for multiple Custom and Mobile Development, upgrade projects/programs with onsite-offshore Delivery Model from multiple Delivery Centers all the projects successfully completed in green
• Worked as Domain Lead for projects/programs within Engineering, Quality and Regulatory, Facilities Management, EHS and Learning. Delivered successfully and consistently.
• Successfully Managed Waterfall and agile projects using Microsoft project and Jira
• Managed Idea stream and innovation drive across account
• Successfully worked as Business Analyst for Phase 0 projects to identify alternative solution to replace existing applications which are at risk of failure. Responsible for attending the business meetings with client to provide end to end solution on their requirements and translating customer requirements into formal requirements and design documents, establishing specific solution, and leading the efforts including programming and testing that culminate in client acceptance of the results.
• Closely worked with the Global Process Owners, Solution Architects, SQAs, BSSs, BRMs, IT Program
• Responsible for Project Financials, Profit and Loss, Change Requests, Effort tracking, Utilization of Consultants
• Working in a Multi Stakeholder, Multi-Vendor in diverse time zones and heterogeneous/ diverse technical footprint from Custom, iOS, android, and Cloud based applications
• Responsible for preparing SOW and RFP for new opportunities
• Responsible for process improvements and identifying automation opportunities for existing custom and mobile applications
• Managed SDLC Process and prepared/reviewed SLDC documents like Change request document, FRS, Design Document, Unit Testing, Traceability Matrix, UAT Summary, System Certification, Installation Deployment Plan document etc. for quality/regulated applications; worked on SDLC tools like Packet tracker and M-files.
• Released mobile applications in app store by following Abbott Mobile center of excellence process
• Worked as Domain lead for Engineering, Quality and Regulatory, Facilities Management and ITSM projects intake planning
• Acts as a liaison between business and technical staff at all levels, while representing the Portfolio Program Management group and the Information Technology department.
• Successfully worked as a Test manager for Mobile(iOS/android/ipad) projects.
• Received multiple awards and recognition for process improvement ideas and putting the client first

Siebel CRM Consultant, Technical Team Lead

Confidential

Responsibilities:

• Supporting Avaya AD/M project as Technical Lead and Senior Siebel Developer (8.0.0.13, Oracle 11g, Siebel UCM, Siebel eService, Siebel Call center with CTI Application) with emphasis on Siebel configuration, EAI, EIM and Siebel Admin.
• Supporting Avaya’s Siebel Global Customer and ticketing application - critical to the Services business within Avaya.
• Have been instrumental in servicing application-related tickets (L4 support) created by the end-users by often working directly with them.
• Worked and supported different severity tickets (Sev1, Sev2, and Sev3) and deployed many CRs every month.
• Have involved in Release deployment rotation wise and performed many admin related activities.
• Have configured changes in the Siebel repository according to customer requirements, and successfully deployed these modifications in different environments - both non-Production and Production.
• Have participated ably in critical outage scenarios, working with other application and helpdesk teams, providing voice and email updates to my management and the general business within Avaya.
• Worked with the Production support team to resolve the issues and with the implementation teams for successful srf fixes on Test and production environments.
• Proposed Revenue Generation ideas in Siebel GCT and UCM application by proposing new changes to business.

Confidential

Responsibilities:

• Worked as a Team Lead and implemented Siebel e-energy application
• Connected with users and prepare FRS and Design document
• Worked as Siebel Product Configurator, Siebel Configurator
• Changed Siebel vanilla functionality, workflow as per business need
• Designed Complex Product and Pricing Structure
• Design and Development of Order Management functionality
• Performing Code Review for the peers to deliver error free code and follow Oracle Best Practice
• Performing Code modification and Testing in development environment as per Oracle review comments for Configuration and Scripting
• Product Cataloging of Complex Products, Creating Commitments and Penalties
• Creating Eligibility and Compatibility Rule on Vanilla and Custom Fields
• Creation of Catalog, Categories, Product Promotion, Product Constraints, Product UI configuration and Product Literature Creation
• Worked on Sales Order, Asset, Administration Pricing, Price Loading of Products
• Attribute Adjustment configuration, Aggregate and Volume Discount Calculation

Senior Programmer

Confidential

Responsibilities:

• Connect with business users and prepare requirement documents and Design Document
• Developing and Testing new enhancements
• Support & Enhancement of Telefonica Siebel CRM Telecom Application
• Follow SLC process and prepare SLC documentation
• Requirement Understanding, Design, Development and Unit Testing of Code for implementing new custom functionalities as per business requirement
• Creation of Technical Design Docs for new requirements for deploying the developed Code in Production environment
• Preparing Requirement Analysis and Feasibility Study Documents to understand the new functionality and Feasibility
• Have configured changes in the Code according to customer requirements, and successfully deployed these modifications in different environments - both non-Production and Production.
• Creation of Unit Test Case and executing them in Development environment after Build completion and support Client during UAT
• Performing Code Review for the peers to deliver error free code and follow Oracle Best Practice
• Performing Code modification and Testing in development environment as per Oracle review comments for Configuration and Scripting
• Provide Knowledge Transfer to new team members and graduate hires for Project specific Functionality