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It Manager Resume

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FloridA

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SUMMARY

  • Highly knowledgeable and effective leader with experience in managing engineers and support staff on complex projects.
  • Skilled in assessing project feasibility and requirements and providing essential business documentation.
  • Proactive and creative in resolving problems and finding innovative solutions.
  • Excellent communicator who employs active listening and customer service principles to ensure solid relationship with clients and team members.

TECHNICAL SKILLS

Platforms: Microsoft Enterprise, Linux, Cloud AWS

Tools: Microsoft Office 365, Microsoft Power BI, SharePoint, Azure, VoIP, Linux, Adobe, HTML, SQL, Microsoft PowerApps, Microsoft Flow, PowerShell, TCP/IP, AWS, Bitdefender, Exchange, MS Teams, Active Directory, Android, Zoom, Cloudberry, Google, Amazon, and others.

Hardware: Windows Servers, Fortinet, Firewalls, IBM, Dell, POS, Android, Apple, Cisco, Zoom Rooms, Lifesize, Video Equipment, NAS Storage, and others.

PROFESSIONAL EXPERIENCE

Confidential - Florida

IT Manager

Responsibilities:

  • Led Office 365 implementation for over 5500 users, standardizing operating software and file sharing abilities.
  • Delivered new solutions and implemented new equipment for video conferencing, completing project under budget.
  • Conducted IT audits—identified and rectified information security and operational risks.
  • Managed multiple projects with budgets in excess of $150K.

Confidential, Boca Raton, FL

Principal Information Technology Consultant

Responsibilities:

  • Supported Confidential (now Confidential at Goddard Catering Group) through several business transitions. Provided advice on network and IT needs to company president. Coordinated with in-house IT leadership to implement new software and maintain existing systems.
  • Consulted for private nursing school, ensuring secure data systems. Implemented MSP360 Managed Backup Service - Leverage AWS, Symantec Endpoint Protection and Pearson VUE - Testing Center Systems.
  • Automated back-up for critical information.
  • Coordinated with headquarters of French business to ensure their US branches had resilient IT networks and adequate support.

Confidential, Pembroke Pines, FL

IT Coordinator

Responsibilities:

  • Designed, developed, and managed company website and internal company web portals.
  • Provide several solutions to overcome the high-cost of Telecommunication across multiple locations, with savings exceeding more than $120k per year.
  • Conduct successful negotiations to produce Point of Sales system implementations in the Caribbean for Airport Catering Facilities.
  • Introduce standardization across affiliated companies in hardware and software for better business support, savings and contingency.
  • Provide systems training in Spanish and English, which included catering, system operations, point of sales, inventory, and other systems environments.

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