Project / Program Manager Resume

SUMMARY:

Cross - Industry, Cross-Specialty, and Cross-Culture Project / Program Manager specializing in Information Technology - Business Technology - Software Development (SDLC) - Software Implementations - Infrastructure Optimization, Deployment - Managed Print Services - Marketing / Communications. Over twenty years of experience and proven ability to lead projects/programs to successful, on-time, and under-budget completion.

EXPERIENCE:

Project / Program Manager

Confidential

Responsibilities:

Managed or assisted on over 30 projects, a majority of which were end-to-end, through all phases of Software / System Development Life Cycle (SDLC) and Sarbanes-Oxley Act Compliance (SOX). Well-rounded, PMO experience in managing small to large, enterprise-wide, concurrent projects via Waterfall / Agile / Hybrid methodologies.
Assembled diverse project teams, assigned individual responsibilities, identified appropriate resources and developed schedules to ensure timely completion of projects, project milestones and tollgates.
Developed technical solutions to highly complex problems, which required the regular use of ingenuity and creativity, exercising considerable latitude in determining technical objectives of assignments. Interacted with senior internal and external personnel on significant technical matters often requiring coordination between organizations, vendors, and business units.

Project Manager

Confidential

Responsibilities:

Cultivated strong relationships with customers by working in their environment and being a key Lexmark representative in customer meetings.
Facilitated network application configuration, procurement integration, custom software development, cloud-based solution meetings and implementations.
Generated and submitted Request For Proposal (RFP) to vendors for bid on installation services and created Suppliers Statement of Work (SSOW).
Accountable for all project-related hardware inventory until installed at customer locations and loaded into Lexmark Asset Management System.
Managed installation technicians and process either remotely or at customer locations.
Provided oversight to project coordination activities, ensuring accurate order entry and managing shipment/installation schedules to minimize days between shipment-to-asset upload.

IT Project Manager

Confidential

Responsibilities:

Gathered and documented business requirements and gained Confidential approval and sign - offs.
Created test plans and schedules; administered User Acceptance Testing (UAT).
Created and managed change control process and documentation.
Maintained SharePoint documentation repository and SQL server database.
Crafted software development documentation and screenshots; manuals and user guides.

Global Promotion Manager

Confidential

Responsibilities:

Drove and delivered promotional plans and tactics and managed budgets in SAP for a group of brands.
Managed medical / regulatory / legal review process including prioritization.
Built relationships across countries / markets to enable deployment of resources.
Developed integrated promotional plan that leveraged resources across multiple channels.
Responsible for creative campaigns and content development across all channels including promotional medical materials, and support of exhibit booth materials.

Project Manager

Confidential

Responsibilities:

Directed project support on 3 US Brands from initiation to completion, in line with brand market strategy and field sales needs as defined by the Global Business Leaders.
Monitored budgets in SAP & ARIBA for planned vs. actual true-ups, quarterly and monthly balances and available spend.

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