Product Manager Resume Parsippany, NJ - Hire IT People

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Product Manager

Responsibilities:

Spearheaded product roll out and implementation of payroll donations functionality for Amazon’s volunteering and donations tool, GIVEhub, enabling employees to cut processing fees, centralize donations, and generate localized tax receipts.
Collaborated and interviewed with 30+ partner teams and pooled feedback to generate new product requirements for GIVEhub.
Developed product strategy and rollout for GIVEhub in international geographies enabling centralization of donation and volunteering experience at Amazon.

Confidential, Parsippany, NJ

Product Manager

Responsibilities:

Managed end - to-end product roll out from idea to launch of payroll/tax products, in Confidential ’s web application Workforce Now, empowering practitioners and users through intuitive, self-service functionality.
Created intuitive user interface allowing resolution of tax agency notices from 3+ weeks to within 2 business days, resulting in the rapid adoption of 70% within two quarters.
Developed live chat experience within Workforce Now, increasing client satisfaction by 25% and decreasing associate costs by 10%.
Created Tableau reports allowing real-time capture of client satisfaction, NPS, and call reduction metrics.
Collaborated with stakeholders including 5 Agile Scrum teams, Data Science teams, UI/UX teams, marketing, sales, product launch, and competitive insights teams to successfully deliver payroll and tax products.
Thrived in Agile environment by taking ownership of running the scrum ceremonies including daily standups, grooming meetings, sprint review and retrospectives as well as creating JIRA reports to monitor team sprint efficiency.

Confidential, Clark, NJ

Product Marketing Intern

Responsibilities:

Analyzed customer ordering behaviors and derived product placement for each SKU across 9 brands and 5 major customer channels.
Consolidated distribution footprints across the entire professional product range and documented pricing structures across customer channels.
Performed revenue analysis on 4000+ product SKUs to ensure launch and marketing prioritization for A category products.

Confidential, Bellevue, WA

Product Manager

Responsibilities:

Piloted a web portal with dashboard functionalities allowing VPs and SVPs to visualize and access supply chain, finance, logistics, and engineering data across all business units providing greater oversight.
Ideated and launched the favorites and annotations platform resulting in 80% adoption rate increase.
Compiled product roadmap across different timelines by collaborating with business and technical stakeholders.

Confidential, Parsippany, NJ

Business Systems Analyst

Responsibilities:

Developed a mobile application allowing field operations engineers to more efficiently inspect and diagnose network towers.
Consolidated customer feedback to come to a singular portal which enabled analysts to tackle feedback items with higher efficiency thus reducing SLAs by 30%.

Confidential, Oaks, PA

Financial Analyst

Responsibilities:

Developed workflow systems which seamlessly integrated with the internal risk management systems allowing external users to maintain an audit trail.
Rendered interactive tracking experience to monitor performance to foster accountability and oversight resulting in 10% increased reconciliation efficiency.