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Program Manager Resume Profile

OBJECTIVE: A challenging Information Technology Management Position

SUMMARY:

Experienced, results-oriented manager in the area of Information Technology with a solid background in all facets of client and vendor relationships. A knowledgeable and resourceful program/project manager with proven ability to organize, plan and manage systems design and software deployment projects. A successful department and projects team builder with exceptional communication skills.

TECHNOLOGY PLATFORMS:

  • Business Application Software: MS Dynamic CRM 5.0, Meditech, Financials, Oracle 11i Database, Accounts Receivables , Peoplesoft Accounting, Business Objects ver. 6.5 Data Integrator , Informatica, ETL tool set version 7, Business Objects Crystal Reporting , MS Reporting Services, MS ProClarity, MS Office/Project, Primavera, LandaCorp Health Care Management , LandaCorp CareRadius, DocFinity, Intacct, NetSuite, HP Atonomy, MS SharePoint, NICE Performance Management.
  • Operating Software: Microsoft Windows XP, 2010, Visual Basic, SQL Sequel Server, Access, ASP, HTML, Java, Java Script, Microsoft .NET Developer, Oracle 9i, Oracle 11i, C , SharePoint Server.
  • Hardware: IBM 3090. RS6000, SUN, HP
  • Networks: Microsoft Client Server/Open Systems: HP 9000 UX, IBM RS6000 AIX, SUN UNIX / Enterprise Architect.

EXPERIENCE:

Confidential

Sr. Project Manager

  • Federal Affordable Care Act ACA Healthcare / Medical Insurance Exchange HIM , Enrollment, Claims and Billing systems and HIPAA Compliance 4010 - 5010, ICD9 and ICD10
  • Worked with key company Healthcare Insurance organizations: Marketing, Customer Service, Accounting and Finance, Operations. For development of claims / billing management, adjudication systems and deployment of a Health Care Exchange system. Reviewed existing business processes and application system functions to determine requirements for integration and deployment of a Health Care Exchange ACA compliant software system. Functional requirements included federal government and health care insurance ACA and medical record automation guidelines. Worked and directed integration teams and business partners to implement and support custom software and development of HP Suite, Microsoft Dynamic CRM and custom developed health care insurance exchange software systems. Enterprise - States: CA, FL, ID, IL, LA, MA, MI, NM, OH, TX, UT, WA, WI, VA.
  • Business Experience: ERP, Enrollment, Claims, Encounters Electronic Data Interchange EDI , Health Care Exchange Insurance: Federal and State Government and civilian legal regulations. HIPAA Compliance DoD, 4010 - 5010, ICD9 and ICD10
  • Directed software design and development resources for delivery of application systems enhancements deployed with the integration of a Health Enrollment, Care Insurance Exchange, ACA compliant business systems, Electronic Health Record resulting in Federal CMS compliance and certification. System development effort included the following: Business requirements, Functional specifications tool. Agile/SCRUM development methodology, automated quality testing management systems

Confidential

Sr. Project Manager

  • Health Care / Medical Insurance Exchange - US Department of Defense, TRICARE Worked with key company organizations: Marketing, Customer Service, Accounting and Finance for deployment of LandaCorp, an ERP Health Care Management. Reviewed existing business processes and application system functions to determine requirements for integration and deployment of software systems. Functional requirements included HIPAA, federal government and medical health care insurance record automation guidelines and EDI enrollment. Worked and directed integration teams and business partners to implement and support custom software and development of Fastrive, LandaCorp, CareRadius, software systems. Enterprise Doing business in 27 States.
  • Business Experience: ERP, Health Care Exchange Insurance: Federal Government, DoD Tricare and civilian legal regulations.
  • Directed software design and development resources for delivery of application systems enhancements deployed with the integration of a Health Care Insurance Exchange business systems, Electronic Health Record resulting in 35 increase in revenues. System development effort included the following: Business requirements, Functional specifications, Top Team a Uses Cases tool. Agile/SCRUM development methodology, automated quality Curse Control, Project Workbench testing.

Confidential

Sr. Project Manager

  • Worked with key company organizations: Marketing, Customer Service, Accounting and Finance for deployment of Microsoft Dynamic Customer Resource Management CRM 5.0 system. Reviewed existing business processes and application system functions to determine requirements for integration and deployment of application systems. Worked and directed global Integrators and business partner to ERP implement and support custom software and development for integration with MS CRM.
  • Deployment of custom software design and development project to support ERP, automation of enrollment, medical records, claims, laboratory services, benefits costing and accounting processes. The application software development effort encompassed design and development for support of STARK and HIPPA compliance within MS CRM. The scope of the program included enhancement to existing systems that supported four major divisions, which were integrated as a full functioning system. Scope of the technical effort for the new system included the following technologies: Web services, .NET, C , JAVA for the software applications and EDI enrollment. The application tool set and features were developed on a Windows, Java platform and deployed to support 4,000 users.
  • Marketing Data Warehouse/Operational Data Store and Business Intelligence developed strategy and business requirements for development and deployment of an Operational Data Store ODS for the benefits costing, accounting and financial functional departments, which supported the Data Warehouse and Business Intelligence initiative. Worked with internal IT staff, business users and third party overseas vendors. Worked with internal IT staff, business users and third party overseas vendors. Project scope included establishing an enterprise data model Business Objects version 6.5 and Data Integrator for performing Data Transformations , ODS architecture Star schema , Data Cube. Development methodology scope included Agile / Scrum, Use Case deployment and operational support processes.
  • System development effort included the following tools: Business requirements, Functional specifications, documenting process and work flows diagrams Top Team a Uses Cases tool . Agile / SCRUM, PMI PMIBOK processes, and automated quality Curse Control testing. SharePoint: Document management, Web Applications, Web Services and databases in SQL Server environment.

Confidential

Sr. Project Manager

  • Worked with key company organizations for design, development and deployment of the GRAMMY Awards and Customer Resource Management CRM systems. The scope of the effort included: business analysis of existing processes and application system functions. Working with customer service, marketing / public relations and accounting organization for design of the GRAMMY Awards system.
  • GRAMMY Awards program - custom software design and development project to support and manage the GRAMMY Awards process and national telecast. The application software development effort encompassed design and development of a new awards system. The scope of the program included enhancement to an existing system, which was integrated as a full functioning system. Scope of the technical effort for the new system included: Web services, .NET, C , JAVA software applications. The application tool set and features were developed on a Windows, Java system platform and deployed to support 15 thousand record companies and Academy members.
  • System development effort included SDLC: Business requirements, Functional specifications: process and work flows diagrams uses cases . Agile / SCRUM, PMI PMIBOK process, and automated quality Curse Control testing.

Confidential

Project Manager

  • Worked with Marketing and Finance organizations for design, development and deployment of the Marketing Data Warehouse/Operational Data Store and Business Intelligence program. Wrote business justification and strategy for an Operational Data Store ODS , Data Warehouse and Business Intelligence initiative. Worked with internal IT staff, business users and third party vendor resources for creation of a project team, deployed and rollout of Marketing Data Warehouse and Business Intelligence program. Project scope included establishing an enterprise data model Business Objects version 6.5 and Data Integrator for performing Data Transformations database architecture and file structure , reporting process, systems development methodology, deployment and support processes and related project plans and timelines.
  • Portal / Website Development and Deployment - wrote business justification and strategy for a Portal/Web development, release and deployment initiative. Worked with internal IT staff, business users to establish a project team for deployed and rollout of portal and Website program. Project scope included establishing an enterprise portal architecture, Website systems development methodology: Agile / SCRUM, PMI PMIBOK process, deployment software releases on a scheduled bases , support processes and related project plans and timelines.
  • SharePoint: Document management, Web Applications, Web Services and databases in SQL Server environment.

Confidential

Sr. Project Manager

  • Worked with Customer Service and Finance organizations for design, development and deployment of a returns system to support computer and spare parts business functions. The returns systems were integrated with CRM.
  • CRM Sales Order Management, custom software development project to support and manage sales and service orders. The application software development effort encompassed enhancement to an existing system and new software development, which were integrated as a full functioning order management system. Scope of the technical effort included: Web services, JAVA JIIE with direct integration to Oracle 11i CRM and financial systems. Application system was developed on a Linux and Windows, Java system platform and deployed to support 4 thousand customer sales representatives. Agile / SCRUM, PMI PMIBOK processes for system development methodology was deployed as the SDLC. Functional specifications included process and workflows, and business requirements documents.
  • Oracle 11i ERP developed business justification to support sales order management initiative for replacing the existing JD Edward order management system.

Confidential

Project Manager and Systems Architect

  • Worked with Marketing and Finance organizations for design, development and deployment of a Marketing Data Warehouse and Business Intelligence system strategy. Wrote business justification and worked with internal IT staff, business users and third party vendors for creation of a project charter and road map. Project scope included establishing an enterprise data model, ODS architecture, OLP, reporting process, systems development methodology, deployment, support processes and related project plans and timelines.
  • ERP, CRM, Revenue Management, custom software development project to support and manage accounting and finance cash management of product sales. The application software effort encompassed enhancement to an existing legacy, and Peoplesoft systems, which supported deferral of debit and credit processes for revenue management. Application system was developed on a Java platform and deployed using Web services, internet/intranet and back office business systems.
  • Oracle 11i Archive and Purge developed business justification for an archive and purge initiative for management of Oracle 11i Accounts Receivables and related databases of 1.7 terabytes, which increased by 10 percent per month.

Confidential

Sr. Project Manager

  • Worked and directed System Integrators business partner for deployment and support of vendor Data Management systems, Migration/Conversion tools, software products for the Financial, Manufacturing and Warehouse Logistics industries, resulting in additional sales revenue generation of 20 . Agile / SCRUM, PMI PMIBOK processes were deployed as systems development methodology.
  • Directed technical resources for support of enhancement, modification and deployment of Client Business Application Systems for Year 2000 compliance,
  • Worked with key client accounts for deployment of Customer Resource Management CRM system business analysis of functional processes and application systems to determine requirements for integration and deployment of CRM, Application system was developed and deployed for the Web and internet. Managed the RFP process life cycle including evaluating vendor responses, responding to vendor questions, and developing evaluation matrix s .
  • Project Manager for development of an Internet / Intranet Web base system Balance Scorecard and Digital Dashboard for Fluor Daniels Corporation, a leader in world class structural engineering and construction. Worked closely with Revenue Reporting Operations, Sales/Marketing and Financial organizations for the development of functional specification and design requirements the scope of the program included support of 2500 users in 15 countries. Deployed a Balance Scorecard and Dashboard resulted in cost saving of 8 mm. Performed analysis and conceptual system design utilizing software development lifecycle with specific focus on business and transaction modeling of the business process. Enterprise wide projects within the infrastructure group of the IT business unit LAN/WAN, Telecom and Networking of Client / Server platform. Both the Balance Scorecard and Digital Dashboard are Web-based applications, Enterprise Edition component and active on the Web, Internet and intranet of the Fluor Corporation enterprise.
  • Twenty plus years of vendor management: infrastructure, software development, data center facility outsourcing, domestic and off shore. The management process is standard SDLC life cycle, for servicing Request for Proposals RFPs and Request for Service Quotes RFQs .

Confidential

Sr. Program Manager / Director Strategic Alliances

  • Worked with key company clients, Customer Service, Sales, Marketing and Finance for deployed of a Customer Resource Management CRM system. Directed global Integrators business partner to implement and support Billing, Fraud and Data Management software products for the Wireless Telecommunication industry which resulted in additional sales and revenue generation 6.5mm.
  • Directed technical resources for support of enhancement and implementing of application systems products, on Client Server/Open System platform, for the Wireless Telecommunication industry. Facilitated design sessions and joint application development team with systems integrators, strategic alliance partners to manage and direct the analysis and design processes. Deliverables: documented existing systems, business area models, transactions, procedures and processes.

Confidential

Director, Information Technology

  • Supported ERP projects, for Logistics and Distribution Center clients. Duties included functional and technical analysis of existing client application systems. Results of analysis were presented to client management for support in the decision process for replacing existing system. Project Management PMI policies and procedures were actively followed and adhered to.
  • Directed Business Systems and application software development resources for deployed of and Open System for Inventory Management, Sales and Distribution application, technology: UNIX, C , and SYBASE, Oracle database platforms and standards Managed hands-on deployed and integration of Warehouse and Distribution and Logistics business systems.
  • Worked with key organizations for deployment of Customer Relationship Management CRM system reviewing business functions to determine requirements for integration and deployment of CRM.

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