SUMMARY

• Engineering leader and project manager with experience in delivering world - class products in high availability and high demand production environment. Known for being very organized, highly reliable and easy to work with while promoting high degrees of trust through a strong and successful track record of delivering highly complex requirements from concept to execution.
• Hands on experience of complete software development lifecycle (SDLC)
• Excellent in project management, risk management, managing change requests, problem solving, prioritization and leadership communication
• Experience in handling multiple projects enforcing best practices with on time and within budgets deliveries
• Partnering with multi-location cross-functional teams to build relationships, collaborate and to encourage team work for a timely delivery of project commitments
• Team management and motivation, mentoring talent, performance management with emphasis on continuous improvement and career development
• Experience in resource planning, managing geographically distributed teams and vendors to deliver custom and integrated solutions on time
• Creating project plans, managing resource allocation and delegations, providing cost estimations, project scheduling and overall project tracking
• Analyzing product requirements, incorporating compliance, regulatory and legal requirements and managing scope and change requests
• Stakeholder management, project reporting including progress and status reports
• Providing guidance on overall technical design and architecture of the application, its development, including offshore software development, testing and deployment
• Experience in troubleshooting technical issues, root cause analysis, triaging defects and managing post-deployment support
• Technically savvy, programming experience in Java, C/C++, Shell scripts
• Excellent in written and verbal communication skills
• Strong organizational skills
• Experience in Waterfall as well as Agile Scrum and Kanban development methodologies

TECHNICAL SKILLS

• Java, C/C++, PERL, Unix shell scripts, MySQL, Oracle, Sybase
• JIRA, JIRA Plug-ins and APIs, Confluence, MS Project, Visio, Sharepoint, Google Docs, Remedy, Git/BitBucket
• Agile Methodologies (Scrum and Kanban), Waterfall
• Linux, Jive, XML, JSON, 3-D Secure Protocol, SAML-based federated SSO, SoA
• Leadership, Software development management, Project management, Change management, Vendor management, Cross-functional team leadership, Root cause analysis, Issue resolution, Business continuity

PROFESSIONAL EXPERIENCE

Confidential, San Jose, CA

Technical Project Manager/Consultant

Responsibilities:

• Following Agile Scrum methodology, it’s a completely offshore application development effort.
• Provide project management consulting and guidance in business requirements analysis, design, technical feasibility and implementation, fine-tuning effort estimation and project timeline.
• Working with the team to streamline their processes, improve efficiency and manage risks. This has already helped in reducing overall projected cost of the project by 12.5%.
• Handled requirement gathering, documentation of Statement of Works, business and functional requirements.
• Coordinated with external clients and internal project teams, finalized project plans, effort estimations, implementation and deployment details, managed scope and change requests.
• Stepped in to manage the migration of 3-D Secure application’s native cloud implementation to Google Cloud platform thereby enabling continuity and stability of the project when a key team member left.

Key Technologies & Tools: Java, 3-D Secure, Linux, Microsoft Project, Waterfall

Confidential, Menlo Park, CA

Senior Engineering Manager

Responsibilities:

• Created a cultural environment where team members averaged 12 years of tenure (400% longer than the company average) leading to improved business continuity and faster product development. Team’s strong operational efficiency resulted in 20% faster time-to-market.
• Saved around $400,000 annually by upgrading JIRA and developing a Project Cost Reporting Application for PMO using JIRA APIs to replace a third party solution thereby eliminating its annual licensing, support and maintenance cost. Also responsible for JIRA administration.
• Led a collaborative team effort of 80+ people across 11 internal teams to fully automate the previously manual Account Restriction functionality, satisfying a burning customer service need. Deployment of this project saved the company 9,600 customer service hours per year and significantly reduced the company’s risk exposure.
• Won the CEO’s “Best Project of the Year” award for managing the development of an entirely redesigned user experience for the customers’ web onboarding flow. Working with the business and the marketing teams, implementation of the new flow increased the onboarding completion rate by 30% with an 8% improvement in the number of new accounts being funded at the time of account creation.
• Led a cross-functional team of 40+ people to architect and manage development of E*Trade Community, a new social media platform for retail investors, resulting in an increase in incremental trades and commissionable transactions across all E*Trade products.
• Spearheaded the technical integration of a standalone lending software platform into E*Trade’s architecture. This new functionality was responsible for $2.3B in revenue that year (58% of the company’s total revenue) and strategically filled revenue erosion due to shifting market conditions on the brokerage side.
• Managed and led the design and implementation of E*Trade’s first credit card, resulting in 230,000 new accounts (12% user base growth). The credit card offering enabled our ability to cross-sell into additional product lines, resulting in a 30% conversion to creating new brokerage accounts.
• Identified critical security vulnerability in the way sensitive data was being stored at-rest. Designed and implemented the first company-wide security and encryption protocol to protect confidential data for 200,000+ highly sensitive customer accounts. This has resulted in 100% regulatory compliance and zero customer data breaches.

Key Technologies & Tools: Java, C/C++, JIRA, Confluence, Linux, SAML-based federated SSO, Waterfall, Agile, Kanban