SUMMARY:

• Forward - thinking technology professional with 18 years of broad expertise collaborating with global, cross-functional internal and external clients to successfully deliver major programs and products.
• Highly skilled Sr. Product Manager with with 10+ years of experience and expertise in defining and driving strategic vision and product roadmap to achieve company goals.
• Specialize in discovering, translating and articulating business needs to developers and technology teams.
• Goal-oriented team leader and disciplined team player achieving optimum productivity, efficiency and profitability with exceptional interpersonal and communication skills.
• A keen planner, problem solver, strategist & implementer with expertise in managing and delivering products as per quality standards and product roadmap.
• Expertise in Agile Scrum/Kanban/Safe/XP methodology and Philosophy.
• Focus on people,process,technology and Continuous Improvement.
• Servant leader and Coach to Scrum Masters and Product Owners, wherever necessary.
• Experience in assessing Agile Maturity, reporting Agile Metrics, and helping teams deliver higher Agile Velocities through coaching the teams in Pair Programming, Refactoring, TDD, FDD, ATDD.
• Expertise in incorporating effective change management, budget/financial management, risk management, stakeholder communication, integration and vendor management.
• Key driver of Confidential ’s Digital (CRM, ERP/SAP, BI, Mobile) product development, resulting in annual opportunities worth $3.6B out of which 37% was converted to actual business for professional services.
• Successfully led a global team to perform integration, performance and smoke testing of SAP CRM product, which had market share of 8% and was second most successful product after Salesforce.

CORE STRENGTHS INCLUDE:

Agile Product management, Program management ~ Product strategy and roadmaps ~ Product demo ~ Acceptance criteria and Test Plans ~ Backlog Grooming ~ Client collaboration & solutioning ~ Release documentation ~ Product feature tutorials ~ Financials, Schedule, Risks and Communications Management~ Digital~Cloud~ Mobile ~ ERP/SAP~ CRM ~ Digital Marketing ~ Business Intelligence ~ CX/UX ~ RDBMS ~ PMO/QMO Activities ~ Finance(Accounting-IFRS and GAAP) ~ Financial Services ~ Business and Technical Analysis/Solution Advisory/Systems Integration ~ JIRA/RALLY/Confluence/Aha/Smartsheet

CAREER OVERVIEW:

PRODUCT AND PROGRAM MANAGEMENT

Confidential

Responsibilities:

• Successfully delivering digital products for Confidential .
• These include products in CRM, Digital, Mobile and Data Engineering/Analytics.
• Responsible for leading cross-functional teams to meet product development goals.
• Own the product backlog, prioritize features and create Epics in Agile Framework, achieving 95% on time deliveries.
• Crucial point of contact for product questions and end-user troubleshooting for both internal teams and external clients, consistently achieving prompt issue resolution.
• Reduced customer trouble calls into service center by 18% with implementation of self-service solutions on the product.

PRINCIPLE PROJECT MANAGER

Confidential

Responsibilities:

• Successfully managed the development of Salesforce CRM Product.
• Implemented cross-functional team discipline, providing the forum for sales, QA, finance, marketing, and operations to align on strategic initiatives and product plans.
• Developed user stories geared towards delivering business value.
• Successfully retired 9 legacy storage Arrays and migrated over 100K users seamlessly to the new storage platforms (including AWS).
• Ensured that the Scrum Team adheres to the Scrum principles, values and roles.
• Helped the team utilize Scrum/ XP/KANBAN principles wherever feasible, enforced time-box management, developed cadence, encouraged collaboration for sprint planning, backlog grooming, coordinated demos, contributed to workflow improvement, reduced cost by encouraging cross functional teams and increased development VELOCITIES.

PRODUCT AND PROGRAM MANAGEMENT

Confidential

Responsibilities:

• Performed A/B testing on new segments in Digital Marketing.
• Developed quarterly and yearly roadmaps to ensure that delivery of features is tied back to business value.
• Mobilized efforts of 15 developers and UI resources to deliver 40+ new features in less than 3 quarters which have enhanced customer experiences, reduced cost, and increased support efficiency.
• Managed and delivered Global digital transformation which brought insight, rigor and operational efficiency into how Confidential manages accounts, contacts, relationships, opportunities, campaigns and marketing activities.
• This position was responsible for managing products delivery for mid to large and complex Enterprise products/projects (up to 6 products and 7 digital analytics projects, which included SALESFORCE-CRM, UX, DIGITAL MARKETING, ERP-FINANCE, BI (Oracle OBIEE Reports), MDM, Mobile, DW, Google Analytics) with cross functional product teams that comprised of several departments, had high visibility, aggressive schedules, and required negotiation skills to balance the needs of stakeholders.
• Talked to customers to understand user personas and use cases and to understand the customer's needs, pains and drivers, to be able to serve as a customer advocate on usability issues as well as deliver product roadmap presentations.
• Developed business plans, market requirements, positioning, and two-year roadmaps for new products.
• This resulted in annual opportunities worth $3.6B for which 37% was converted to actual business for Confidential professional services.
• Stabilized Confidential “Iris” application through performance review and fix. Open incident count reduced from 280 to 25 in steady state.
• Helped Confidential integrate its merger of 3 companies into a unified Agro Major.
• Lead international cross-functional teams (sales and marketing, finance, legal & regulatory, quality, and factory) located across 4 regions
• Implemented custom HR AETU product for Mentor Graphics, improving efficiencies and time utilization by 33% for 5,000 employees. Integrated ERP/CRM/BUSINESS INTELLIGENCE/MDM in this program.
• Implemented CRM and managed the integration of 45 systems for SCE, including ERP, CRM, MDM and BUSINESS INTELLIGENCE/ANALYTICS systems.
• Led a team of requirements analysts, UX and design professionals over a period one year who were responsible for user studies, wireframe development and the overall delivery of functional and visual design requirements
• Successfully implemented E commerce for ADC, which included Web shop and configurator’s, ERP, BUSINESS INTELLIGENCE/ANALYTICS, MDM systems were successfully integrated in this program. ADC sales increased by 18% as a result of this transformation.
• Drove the definition, creation, and execution of product plans to revamp the corporate website.

SENIOR SOFTWARE ENGINEER

Confidential

Responsibilities:

• Successfully designed and coded functionalities for SAP ERP (SD/MM/FINANCE CONTROL/BI) Implementations.
• As QA lead for this project ensured zero P0 defects on delivery and reduced the defects by 78%.
• Successfully led the performance optimization of SAP ABAP code, improving performance by 33%. Based on this experience, used performance optimization skills to many other projects in my career.

CONSULTANT

Confidential

Responsibilities:

• Responsible for design and development of technical SAP ERP - SD/MM/BI/FINANCE CONTROL/ABAP objects, performance optimization and QA.
• Created and optimized technical and functional design templates, Unit and Integration testing template, Performance testing template and code review checklist.