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Manager Of Network Resume Profile

PROFESSIONAL OBJECTIVE

Management/Leadership position in the IT areas of Networking, Technical Services, Operations, Applications and/or Telecommunications. My strength and passion are in technical management and my goal is to help both mentor and lead a team.

SUMMARY OF QUALIFICATIONS

  • 29 years experience in IS with extensive background in networking, technical support, management and applications programming.
  • Proven ability as manager and coordinator
  • Independent self-starter work well in emergencies and under pressure
  • Project management with the ability to complete projects within budget and timelines.
  • System integration
  • Technical Services, Network Services, Help Desk and Operations
  • Experience and training with system performance, capacity, modeling and sizing for application requirements.
  • Excellent technical troubleshooter
  • Management positions have reported directly to VP and CIO levels.
  • Project Management positions have directly reported/interface to CIO and senior executive levels.
  • Current project reports to agency CFO, state CIO and to a state executive committee.
  • Have managed budgets both at department and project levels in excess of 20/million dollars.
  • Employee performance reviews and employee development
  • Staffing

PROFESSIONAL HIGHLIGHTS

Project Management - Contracting/Consulting Confidential

  • Responsible for project management within the GE corporate global information services telecomm organization.
  • This includes managing multiple teams of GE and vendor staff.
  • Projects consist of implementation of MPLS carrier routing transitioning from GRE/DMVPN tunneling, LAN QoS standards, etc.
  • Project plan development
  • Meeting coordination and management
  • Network Design
  • Information Security Design
  • Testing plans
  • Rollout schedule
  • Internal GE's project documentation Six Sigma

Confidential Deputy Project Manager Consultant

  • Responsible for Title IV-E automation and Federal SACWIS compliance project allowing the State of Connecticut to receive 150-200 million dollars of federal funding for foster care and adoption assistance.
  • This includes managing multiple teams of state and vendor IT and business resources.
  • Project consists of implementation of Web/.NET based application with automated data interfaces to multiple state agencies replacing the current manual processes including:
  • Project plan development
  • Meeting coordination and management
  • Staffing
  • ITIL processes
  • Technical Management
  • Sizing of servers/hardware and network performance
  • Team mentoring and process refinement
  • Testing plans
  • Rollout schedule
  • State of Connecticut's SDLC documentation.
  • Responsible for quarterly presentation to state PMO/executive committee.

Confidential Technical Project Manager Consultant

  • Responsible for migration from frame relay and ISDN backup wide area network to a MPLS and Wireless backup wide area network for 200 nodes.
  • This includes managing multiple teams of BJ's and vendor's staff.
  • Project consists of implementation and transition of all data centers, clubs/stores, distribution centers and vendor networks to the new MPLS and Wireless backup wide area network including:
  • Project plan development
  • Meeting coordination and management
  • Network Design
  • Information Security Design
  • Wireless backup solution
  • Testing plans
  • Rollout schedule
  • Internal BJ's project SDLC documentation

Confidential Technical Project Manager Consultant

  • Project consists of implementation and transition of the Latin America infrastructures to isolated technical environments including:
  • This includes managing multiple teams of Bank of America and Brazil Itau Bank staff.
  • Responsible for multiple Latin America infrastructure transitions.
  • Project plan development
  • Meeting coordination and management
  • Transition of:
  • Network Services
  • Platform Engineering
  • Information Security
  • Messaging
  • Directory Services
  • Desktop Engineering
  • Patching Process

The project process incorporates Six Sigma DMAIC methodologies.

Confidential Global Infrastructure Director

Responsible for worldwide infrastructure throughout North America, Europe, Australia and Asia supporting all Informa business divisions, including management of a staff of 40 employees globally supporting the following:

  • Wide Area Network Offerings including MPLS, DS3's, T1's, Ethernet LAN Services and DSL
  • Protocols and Services including TCP/IP, DHCP, FTP, SMTP, SNMP, EIGRP, DNS and WINS.
  • Network Connectivity including 100Base-T, 1000Base-T, Category 5e 6 cabling, and RF
  • Network Devices including predominately Cisco routers, switches and wireless access points
  • Operating Systems including: Windows NT, Windows 2000, Windows 2003, Windows XP, Windows 98, Windows 95 and Macintosh
  • Hardware Platforms, 500 HP Dell servers and 7000 HP Dell workstations
  • Databases including Oracle, and MS SQL Server
  • Enterprise Systems including MS Exchange E-Mail, EMC SAN subsystems
  • Voice including Cisco Call Manager Cluster and Unity Voice Mail
  • Other support areas include: Security, Disaster Recovery, and Capacity/Performance Monitoring for total infrastructure
  • Cisco VOIP Implementations
  • Verizon Business MPLS
  • New US, EMEA and Asia Pacific Data Centers with focus on consolidation of services.
  • New business acquisition migrations into our corporate infrastructure.
  • Disaster Recovery

Confidential Senior Manager Network Services

  • Responsible for worldwide network infrastructure throughout North America, Europe, Australia and Asia supporting United Technologies Corporation, including Pratt Whitney, Sikorsky, Carrier, Otis Elevator, Hamilton-Sunstrand, UTC Fire Safety and UTC Power Business Divisions. This includes management of a staff of 18 direct managed employees and numerous matrix-managed employees supporting the following:
  • Network consists of 140,000 plus installed ports including 2000 plus Cisco LAN switch devices including Cisco 6500's, 5500's, 4500's 3500's 3750's, 2900's, etc. Cisco and Intermec wireless access points. Bluecoat proxy appliances, Alteon load balancers. Environment consists of multiple configurations of layer 3, layer 2, redundancy, and high availability.
  • Management and support of Lucent 5ESS PBX consisting of 25,000 plus ports.
  • 7x24 Monitoring and Management
  • Network Device Standards
  • Network Device Upgrades
  • Web Hosting Network Implementation and Support
  • Developed shared services model to drive support and run cost down
  • SAN/Server Virtualization Network Implementation and Support
  • New Installations
  • Network Design
  • Disaster Recovery
  • Developed the plan for Network Refresh and established ARC rate to bill back BU's
  • Mentored the team to drive to a common network across UTC divisions
  • Developed the support model to accomplish a common model

Confidential Project Manager Consultant

Responsible for corporate implementation of Avaya Voice over IP technology, including managing multiple teams of both United Natural Foods and Avaya Communication staff

Project consisted of the following:

  • Implementation of new or upgraded Avaya voice technology currently at ten locations.
  • Project plan development
  • Meeting coordination and management
  • Evaluation and development of Avaya proposals
  • Identification of current communications
  • Corporate dial plan implementation
  • Hardware implementation
  • Phone room requirements
  • New WAN provisioning
  • Connectivity to LAN
  • Training

Multiple phases of this project including:

  • Implementing of Avaya equipment in East Region
  • Implementation of Avaya equipment in West Region
  • Upgrading to current telecommunication provisioning
  • Implementing voice over ip trunking and phone sets where required
  • Implementing video conferencing both groupware and desktop
  • Implement a corporate call center environment
  • Implement a corporate auto attendant configuration
  • Disaster recovery for the Avaya environment

Confidential Manager Technical Services

Responsible for worldwide infrastructure throughout North America, Europe, Australia and Asia, including management of a staff of 20 employees supporting the following:

  • Wide Area Network Offerings including Frame Relay, DS3's, T1's, DSL, ISDN and Analog Dialup
  • Protocols and Services including TCP/IP, IPX, AppleTalk, SNA, DHCP, BOOTP, FTP, SMTP, SNMP, OSPF, EIGRP, RIP, ARP, RARP, DNS, WINS, NIS, and NFS
  • Network Connectivity including 10Base-T, 100Base-T and Ethernet, 1000Base-T, Category 5 cabling, Fiber Optics, Microwave and RF
  • Network Devices including predominately Cisco routers, switches and wireless access points
  • Operating Systems including MVS, AIX, Windows NT, Windows 2000, Windows 2003, Windows XP, Windows 98, Windows 95 and Macintosh
  • Hardware Platforms including IBM S390 mainframes, 30 RS6000 servers, 10 AS400 servers, 300 HP servers and 5000 Dell workstations
  • Databases including IMS, DB2, Oracle, and MS SQL Server
  • Enterprise Systems including MS Exchange E-Mail, Biztalk middleware and HP SAN subsystems
  • Other support areas include Security, Disaster Recovery, Capacity/Performance Monitoring for total infrastructure
  • Migration to Active Directory and MS Exchange 2000.
  • Organization of worldwide infrastructure support group.
  • Integration of new business acquisition's infrastructures.
  • Infrastructure decoupling of departed business.
  • Data Center environmental upgrade to handle both current and future capacity.
  • Migration from Magic ticketing system to Heat ticketing system.

Confidential Director Technical Services

Responsible for infrastructure consisting of up to 460 stores and 4 distribution centers throughout the U. S, including management of a staff of 50 Ames employees, consultants and IBM's Global Services personnel supporting the following:

  • Wide Area Network Offerings including Frame Relay to all stores and DC's, DS3's between Data Center and Home Office campus, T1's, ISDN and Analog Dialup
  • Protocols and Services including TCP/IP, IPX, AppleTalk, SNA, DHCP, BOOTP, FTP, SMTP, SNMP, OSPF, EIGRP, RIP, ARP, RARP, DNS, WINS, NIS, and NFS
  • Network Connectivity including 10Base-T, 100Base-T and 1000Base-T Ethernet, Category 5 cabling, Fiber Optics, Microwave and RF
  • Network Devices including Cisco routers, 3COM switches hubs, Adtran Motorola T1 channel units, CNT Escon converters, Motorola DSU's modems, and Symbol Telzon RF
  • Operating Systems including MVS, AIX, Windows NT, Windows 2000, Windows XP, Windows 98, Windows 95 and Macintosh
  • Hardware Platforms including IBM S390 mainframes, 15 RS6000 servers, 6 AS400 servers, 1000 HP IBM Netfinity servers and 3000 HP IBM workstations
  • Databases including IMS, DB2, Oracle, and MS SQL Server
  • Voice including Lucent Definity PBX's, Lucent Merlin systems and Audix voice mail
  • Enterprise Systems including MS Exchange E-Mail, Datagate/STC middleware and Legato Arcserve network backup, IBM Shark SAN subsystem
  • Other support areas include Security, Disaster Recovery, and Capacity/Performance Monitoring

Ames Highlights:

  • Migration to IBM Data Center.
  • Migration of 340 node Frame Relay network from IBM/AT T and MCI to QWEST
  • VPN implementation for store dial backup remote access.
  • Implementation of infrastructure supporting new Oracle Financials, Retek DataWarehouse/ERP, ADP Payroll and Catalyst DC application systems.
  • Implementation of infrastructure supporting new Home Office facilities.
  • Conversion to new wiring/network environment for Home Office.
  • Y2K compliance for infrastructure.
  • Migration of Data Center back from IBM to Ames facility during corporate wind down process.
  • Relocation of corporate office to new facility including Data Center.

Confidential

Manager of Network/Technical Services

Responsible for management, technical leadership, project coordination, system integration, budgeting, purchasing, employee performance reviews, employee development, and staffing of network and technical infrastructure. This includes a staff of 25 employees supporting 20 plus locations across the U. S. Mexico along with the following:

  • Wide Area Network Offerings including ATM, Frame Relay, OC3's, DS3's, T1's, ISDN, SDDN, Switched 56, DID's, Fiber Network TLS , and Analog Dialup
  • Protocols and Services including TCP/IP, IPX, Appletalk, BNA, DHCP, BOOTP, FTP, SMTP, SNMP, EIGRP, BGP, OSPF, RIP, ARP, RARP, DNS, WINS, NIS, and NFS
  • Network Connectivity including 10Base-T and 100Base-T Ethernet, Category 5 cabling, Fiber Optics, and RF
  • Network Devices including Bay Networks routers, switches hubs, Cisco routers, Fore ATM switches, Ascend multiband T1 channel units, CNT Escon converters, AT T DSU's, Lantronix RF radios, and Unisys equipment such as CP2000's and Upstanding ASAP's
  • Operating Systems including Unisys MCP, HP-UX, Windows NT, Linux, Solaris, Windows 95 and Macintosh
  • Hardware Platforms including Unisys ClearPath mainframes, 30 HP9000 servers, 50 Compaq servers and 1500 Compaq workstations
  • Databases including Unisys DMSII, Oracle, and Progress
  • Voice and Video including Lucent Definity PBX's, Audix voice mail, Conversant IVR, ACD's, CMS call management, Call Center Telephony systems and applications, PictureTel groupware video conferencing, and Lucent video bridge MCU
  • Enterprise Systems including MS Exchange E-Mail, MS SMS, MQSeries, EMC SAN subsystems SRDF, Timefinder and Legato network backup
  • Other support areas include Security, Disaster Recovery, Capacity/Performance Monitoring for total infrastructure, Client Server Connectivity and Web Development.
  • Conversion from Banyan Novell to Windows NT including 50 servers 1500 workstations.
  • Conversion to MS Exchange E-Mail from mainframe e-mail system.
  • Construction migration to high availability data center facility.
  • Utilization of EMC technology improving disaster recovery strategy.
  • Implementation of Call Center disaster backup.
  • Implementation of redundant ATM ring for both data voice on local campus.
  • Configuration of seven new remote locations into existing infrastructure.
  • Migration from 10Base-T to 100Base-T.
  • Utilization of HP Openview for 7x24 network and system monitoring.
  • Technical implementation of PeopleSoft Payroll/HR package.
  • Y2K compliance for infrastructure.
  • Indirect management responsibilities for 15 employees supporting operations and help desk.

Confidential

Data Processing Coordinator Public Safety Information Coordinator

Responsible for the management and support of Public Safety Information systems for Suffolk County. This included the technical and communications support from the previous position. Also responsible for Operations which included a staff of twelve employees, and Application Development which included five programmers.

Senior Systems Communication Technical Support

  • Support for configuration of multiple Unisys A Series mainframe machines A1 - A16's and network devices 10 CP2000's, and 16 Unisys UNIX systems. Network included multiple T1's, Timeplex Wide Area Network equipment and hub wiring configuration. Protocols included TCP/IP, IPX, BNA, SNA, Bisync and Poll/Select.
  • Supported on-going mainframe and network performance analysis.
  • Supported wiring and connectivity of new 8-story criminal justice building.

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