PROFESSIONAL SUMMARY:

• An innovative and value - oriented Scrum Master, Agile Project Manager and Business Analyst with over 7 years of professional experience in managing large-scale complex projects.
• Highly experienced in Agile, SDLC, ITIL-ITSM, Scrum, Kanban, SAFe, CI/CD, XP, DevOps and ATDD.
• Successfully led and completed projects in process improvement, business optimization and FinTech solution.
• Supported agile transformation and scaling across multiple teams.
• Highly experienced in stakeholder management, risk management and presenting to C-level management.
• Currently driving two cross-functional scrum and Kanban teams working on IT and business projects.
• Passionate about adaptive planning, emerging technologies, continuous learning and improvement.

SKILLS:

• Conflict and problem resolution
• Kanban
• Strategic planning
• Process improvement
• Design thinking
• Facilitation, Negotiation, Communication
• Requirement elicitation and analysis
• Risk management
• Testing: UAT and SIT
• Stakeholder management
• Coaching, and Mentoring
• Program, project and product management
• Servant leadership
• Change management

TECHNICAL SKILLS:

Agile Tools: Rally, Version One, Kanban board, Whiteboard, Mural, Jira, and Azure DevOps

Microsoft: Teams, SharePoint, Outlook, PowerPoint, Visio, Excel, Word, Yammer

Data Analytics Tools: SQL, Tableau

Continuous improvement: PDCA, Kaizen, Value stream Mapping, Total Productive Maintenance, Six Sigma

Analysis: RCA, SWOT, Trend, Gap

WORK EXPERIENCE:

Confidential, Texas

Scrum Master

Responsibilities:

• Schedule and facilitate events including the sprint planning, daily scrum, sprint review, sprint retrospective, program increment planning (PI) and backlog refinement.
• Administer Jira, write JQL for easy reporting, visibility and help the team to get up to speed with it.
• Identify, document, track and remove impediments, delegate and escalate where necessary.
• Assist the product owner in defining the sprint goal, ordering the backlog and clarifying user stories to the team.
• Gather metrics such as burnup, velocity, sprint/release/epic burndown charts, and radiate them to the stakeholders as reports.
• Provide updates to stakeholders with the use of data visualization tools (Tableau and Cognos), while assisting product owners and development team to interpret business requirement/ reports into user stories
• Develop various dashboards, charts, and scorecards. Reports used to convey stories to stakeholders
• Plan the team’s capacity and use same to guide sprints commitment and forecast delivery.
• Act as a liaison between the development team, stakeholders and client.
• Train and coach the team in writing user stories, estimating and story slicing.
• Resolve conflicts without bias but through one-on-one, coaching and mentoring.
• Utilize whiteboard to visualize workflows, ideas, control work in progress (WIP), identify queue states and eliminate blockers
• Maintain a growing a body of knowledge that is accessible to all team members and ensured information regarding any program and project related activities or issues are available and easily accessible.
• Coach teams on integrating agile, lean principles in product design and process development.
• Motivate the team and introduce acceleration techniques in order to speed up project delivery.
• Conduct project or program audits to ensure standards and scopes are being met and achieved.
• Identify and implement opportunities to improve continuous improvement processes and practices, conduct value stream mapping sessions, and performance management activities to achieve business results
• Foster communications and collaborations within the team trough agile games and other team building activities.
• Facilitate Scrum of Scrums (SoS) and Community of Practice (CoP) to amplify learning, communicate and resolve dependencies.

Confidential

Scrum Master

Responsibilities:

• Worked on the process improvement of the vendor-client module of the supply chain project.
• Planned releases along with the rest of the teams and ensured that release agents were adequately tested and bug free.
• Facilitated all scrum events including quarterly planning and backlog refinement.
• Supported the development team in the data analysis part of the project through Macros Pivot tables and V Lookup.
• Assisted the team in creating user stories and acceptance criteria from epics and features.
• Provided transparency to Senior Management with respect to Portfolio issues, risks and recommended strategies for effective operations.
• Identified skills and competencies of scrum team members and made adjustments accordingly to promote development and highly effective teams.
• Partnered with Product Owners, Program or Project Managers to communicate delivery of work product from the scrum team(s) and escalated key risks and issues impeding scrum team effectiveness.
• Assessed Scrum Maturity of teams, optimized scrum velocity to organizational KPIs, provided coaching sessions to teams on higher levels of maturity, at a pace that is sustainable and gratified for the team and organization.
• Guided the team in maintaining agile principles, defining done (DoD), populating Azure DevOps, ensured user stories meets the definition of ready (DoR) following the INVEST characteristics.
• Supported the agile transformation across four distributed teams and managing the change such that culture, people and processes are functionally aligned and well understood.

Confidential, TX

Agile Project Manager

Responsibilities:

• Participated and co-facilitated the agile events such as iteration planning, daily stand-up, demo and kaizen meetings.
• Coordinated resources (personnel, tools and equipment) required to complete the project, maintained, updated status logs and contributed to the overall completion of projects.
• Managed core functions including business requirements elaboration, systems and process flow analysis, meeting critical milestones and deliverables that are time and scope bound.
• Organized and conducted team meetings to identify project needs, deliverables and ensure adherence to project goals, initiatives, budget and target due dates.
• Collaborated with teams in providing sound business analysis, process and change leadership within a maturing, Agile PDLC framework.
• Partnered with managers to convey their concerns to scrum teams about governance policies and adherence to corporate standards, collaborated with Product Owner(s) to ensure continuous refinement of backlog
• Facilitated sessions on continuous improvement processes such as Six sigma, Kaizen, PDCA, and promoted lean projects across the organization that improved business processes and operations.
• Managed financials, team forecast and resource allocations.
• Managed a project from business case formation through to production implementation (scoping, planning, executing, resourcing and monitoring assigned project(s) to keep on schedule and on budget)
• Created an effective reporting system to report issues, gaps, monitor and track project status, recommend solutions as needed, and designed process roadmaps for proper understanding and implementation.
• Designed and Implemented change programs for various projects and monitored change management processes throughout the project lifecycle.
• Provided thought leadership and recommendations to management based on best practices and experience working in a global and diverse environment.

Confidential

Business Analyst

Responsibilities:

• Facilitated product ideation meetings and elicited requirements using different techniques.
• Organized project documents in Microsoft SharePoint and updated them regularly.
• Identified trade-offs between short- and long-term benefits and shared vision between the team and product owner
• Factored in policies and regulations in project requirement and identified non-compliance in builds.
• Wrote test cases and conducted functional, usability and integration testing
• Elicited requirements and analyzed them into epics, features, user stories and tasks
• Provided clarifications on functional and non-functional requirement to the engineering team
• Participated in all scrum events and ensured all assigned tasks are executed timely
• Served as a liaison between different teams, stakeholders and the development teams
• Participated in all scrum events including refinement and technical brainstorming sessions