Customer Service Representative Resume New York, NY - Hire IT People

SUMMARY

Hardworking Customer Service Representative with 2 years of experience working with Confidential Wireless.
Trained in project and time management with extensive knowledge of customer service and proven multitasking abilities.
Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Motivated professional well - versed in building productive relationships, resolving complex issues and winning customer loyalty.
Bringing 1-year background maintaining customer satisfaction and contributing to company success. Proficient in excel and word.

AREAS OF EXPERTISE

PROFESSIONAL EXPERIENCE

Customer Service Representative

Confidential

Responsibilities:

Worked as a wireless sales employee offering wireless plans and phones potential customers.
Provided primary customer support to internal and external customers in fast-paced environment.
Educated customers on promotions to enhance sales.
Recommended Confidential wireless to customers, thoroughly explaining details.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Answered customer telephone calls promptly to avoid on-hold wait times.
Consulted with outside parties to resolve discrepancies and create effective solutions.

Customer Service Representative

Confidential

Responsibilities:

Worked under the head RN and maintained all medical records on the computer, worked with other nurses and staff, was in charge of filing system and putting them on the computer as records.
Worked at the Confidential center for about 1-2 years.
Prepared new files and assigned tracking identification numbers, which resulted in better retrieval efficiency.
Upheld confidentiality of all information to avoid potential data breaches and client lawsuits.
Located missing file materials, which enabled head RN to meet avoid lost man-hours.
Wrote documents outlining file management protocols.

Assistant manager

Confidential

Responsibilities:

For a tutoring company, educated and tutored children in reading and math, kept all records of attendance on the computer, used Microsoft excel for the attendance

Assistant manager

Confidential, New York, NY

Responsibilities:

Chase Worked as a bank teller and shadowed bank manager on day to day basis.
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Educated customers on use of banking website and mobile apps.
Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Maintained friendly and professional customer interactions.